Role Description The Account Manager will serve as the primary point of contact for assigned clients, ensuring exceptional customer experience, long-term relationship development, and business growth. The successful candidate will work closely with consulting, delivery, and leadership teams to understand client needs, coordinate project activities, and identify opportunities to expand services within existing accounts. This role is ideal for someone with experience in account management, business development, customer success, consulting services, HR solutions, or professional services environments. Key Responsibilities - Client Relationship Management - Build and maintain strong relationships with key client stakeholders. - Serve as the main point of contact for assigned accounts. - Conduct regular client meetings to understand business needs and priorities. - Ensure high levels of client satisfaction and retention. - Account Growth & Business Development - Identify opportunities to expand existing client engagements. - Promote additional consulting, assessment, leadership development, and organizational transformation services. - Collaborate with internal teams to prepare proposals, presentations, and client recommendations. - Support contract renewals and commercial discussions. - Project Coordination - Work closely with consultants and delivery teams to ensure projects are delivered successfully. - Monitor project progress and proactively address client concerns. - Coordinate meetings, workshops, and follow-up activities. - Ensure clear communication between clients and internal teams. - Strategic Account Planning - Develop account plans for key clients. - Understand client business objectives and align Bserah's solutions accordingly. - Track account performance and identify opportunities for long-term partnerships. - Reporting & CRM Management - Maintain accurate client records and account activities within CRM systems. - Prepare account reports, pipeline updates, and client engagement summaries. - Track opportunities and support revenue forecasting activities. Qualifications - Bachelor's degree in Business Administration, Human Resources, Marketing, Management, or a related field. - Up to 5 years of experience in Account Management, Customer Success, Client Relations, Business Development, Sales, Consulting, or related roles. - Strong Arabic and English communication and relationship-building skills. - Ability to engage with senior stakeholders and decision-makers. - Strong organisational and project coordination abilities. - Commercial awareness with the ability to identify business opportunities. - Experience working in consulting, professional services, HR services, training, technology, or advisory environments is an advantage. - Proficiency in Microsoft Office applications and CRM platforms. - Fluent in English; Arabic is highly preferred. Preferred Competencies - Client-focused mindset. - Strong interpersonal and presentation skills. - Problem-solving and analytical thinking. - Ability to manage multiple client accounts simultaneously. - Negotiation and stakeholder management skills. - Self-motivated with a proactive approach to business growth. - Ability to thrive in a fast-paced and collaborative environment.

Role Description The Technical Solutions Consultant serves as a trusted advisor, collaborating with digital and capital sales to educate customers on the technical requirements of implementing Intuitive’s digital solutions. They engage in technical discussions to drive towards the successful implementation of Intuitive’s digital portfolio, including da Vinci and Ion. Engaging with internal and external stakeholders, including hospital executives and IT personnel, they equip teams for successful implementation and sustainable digital programs. Successful candidates excel in communication, stakeholder engagement, project management, and horizontal leadership, driving project momentum and adaptation to customer needs. Essential Job Duties - Partners with Digital and Capital Sales Teams, Product Network and Data team and other cross functional partners to define, plan, and manage full activation of digital products. - Collaborate with product development and go to market teams to identify industry trends and strengthen digital solutions. - Forges solid relationships internally and with customer contacts. - Understand how our digital solutions integrate with Intuitive’s robotic platforms and within the hospital enterprise. Serve as the customer facing digital solutions technology expert. Support the sales process through the preparation and presentation of consultative integration strategies for Intuitive’s digital application. - Effectively navigate hospital technology intake processes to achieve acceptance, prioritization, and implementation of digital applications. This includes presenting network topology and data flow diagrams and addressing customer technical review boards. - Manages multiple ongoing projects and resources while successfully establishing work expectations across internal and external customers. - Partner with colleagues to achieve implementation goals, ensuring thorough documentation and careful project transitions, to satisfy the clinical expectations. - Schedules and manages customer site and resource availability, and accuracy of field service orders to enable continuity of work and ensure resource efficiency. - Responsible for consistent communication and reporting to stakeholders, including scope changes, schedule changes, milestone achievements, routine status updates, and others as required to maintain stakeholder awareness. - Maintains and assures accuracy of detail within the project tracking system in SFDC and other systems. - Responsible for escalation, decision tracking, and resolution of any identified technical implementation risks or challenges. - Proactively identifying education and skill gaps and pursuing continued education to acquire necessary expertise. Qualifications - Minimum 6+ years of work experience in medical device consulting or project management with specialization in healthcare technology. - Advanced knowledge of networking and cloud hosted solutions is required. Familiarity with on-premise infrastructure requirements is a plus. - Demonstrated success working within a remotely distributed team and cross functional groups and resources across multiple geographies and time zones. - Proven ability to drive schedule creation, task completion, team accountability, and risk management. - Solid administrative and record keeping skills. - Self-motivated and detail oriented. - Excellent written and verbal communication skills with all levels of stakeholders – operational, clinical, and technical. Requirements - Bachelor’s Degree. - PMP/ITIL Certification(s) (preferred) or equivalent in-depth knowledge of core IT technology project and implementation processes management (e.g., technical infrastructure, software configurations, networking and technical, technical product development, business systems implementation). Working Conditions - Comfortable working a flexible dynamic schedule. - Remote work. - Able to travel up to 25%. Some short notice travel required. Additional Information - 当社は、法令に従い、全ての応募者について、その適性と能力のみを基準として公正に採用選考を行います。 - この職位は、業務上のニーズや、採用候補者の経験、知識、技能に応じて、ここに記載されている職務レベルと異なるレベルで採用される場合があります。 - 報酬は、主に採用された職務レベルと候補者の資格に基づき、適用される法律に従って決定されます。 - Ways of Working: Remote - This job will be remote and/or the job is designed to be performed outside of the office. Employees will come onsite when requested by the leader. - Employee Type: Employee. - Global Job Level (HCM): Professional 3 (9).

Role Description The Digital Consultant, CPQ, reporting to the Director, Technology Consulting, plays an important role in delivering Quote-to-Cash solutions for Zaelab's enterprise clients. This role supports the design, configuration, and implementation of CPQ, product configuration, pricing, and ordering workflows across platforms such as ServiceNow (Logik.ai) and adjacent commerce ecosystems. You will work alongside senior consultants and architects to execute CPQ implementations, develop technical solutions, and contribute to client success. This is an excellent opportunity to deepen your CPQ expertise while working on complex, high-impact projects in a collaborative consulting environment. - Solution & Project Delivery: - Support the delivery of CPQ and Quote-to-Cash initiatives, contributing to solution design, configuration, and implementation. - Participate in client-facing discussions, solution reviews, and technical problem-solving sessions. - Collaborate with project teams to ensure delivery milestones are met with quality and consistency. - Solution Design & Configuration: - Assist in designing Quote-to-Cash processes, including product modeling, pricing strategies, discounting, approvals, and order fulfillment workflows. - Configure product configurators using technologies such as Logik.ai (ServiceNow CPQ) under guidance from senior team members. - Help translate business requirements into functional specifications aligned with platform best practices. - Technical Discovery & Documentation: - Participate in business and technical discovery sessions, helping to assess current-state systems and define requirements. - Support business process mapping and contribute to functional and architectural documentation. - Assist with gap analysis to identify opportunities for process optimization through CPQ capabilities. - Hands-On Development: - Contribute to configuration, development, and testing of CPQ solutions. - Work closely with developers and architects to ensure designs are implemented accurately. - Troubleshoot functional and technical issues, escalating complex problems as needed. - Integration Support: - Support integration efforts connecting CPQ with commerce platforms, ERP systems, and other enterprise applications. - Assist in building prototypes and proofs of concept to validate requirements and solution approaches. - Learn and apply integration patterns and best practices under the guidance of senior team members. Qualifications - 3-5 years of experience in consulting, solution delivery, or technical implementation roles - Native or Advanced (C1 + level) Spanish required - Experience with CPQ, Quote-to-Cash, B2B Commerce, or product configuration solutions - Familiarity with ServiceNow, Logik.ai, or similar CPQ platforms - Exposure to integrating CPQ with CRM, ERP, or commerce platforms - Strong analytical and problem-solving skills - Excellent communication skills with the ability to collaborate with both technical and business stakeholders - Ability to work in a fast-paced consulting environment and manage multiple priorities - Bachelor's degree in Computer Science, Information Systems, Business, or related field Requirements - Experience in digital commerce, service modernization, or customer experience projects (Nice to Have) - Background in Manufacturing or B2B industries (Nice to Have) - ServiceNow Certified System Administrator or Application Developer (Nice to Have) - Salesforce CPQ Specialist or Revenue Cloud Consultant certification (Nice to Have) - Exposure to AI-driven workflows or automation tools (Nice to Have) Certifications - Certified System Administrator (within 90 days) - Certified Application Developer (within 6 months) - ServiceNow CPQ / Product Configuration (Logik.ai) Certification (within first year) Benefits - Unlimited Vacation/PTO - Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada) - Fully remote and distributed teams - Paid Parental Leave - Ongoing training and education opportunities - 0% Bureaucracy Culture - Focus is on responsibilities, not title

Role Description The Digital Consultant, CPQ, reporting to the Director, Technology Consulting, plays an important role in delivering Quote-to-Cash solutions for Zaelab's enterprise clients. This role supports the design, configuration, and implementation of CPQ, product configuration, pricing, and ordering workflows across platforms such as ServiceNow (Logik.ai) and adjacent commerce ecosystems. You will work alongside senior consultants and architects to execute CPQ implementations, develop technical solutions, and contribute to client success. This is an excellent opportunity to deepen your CPQ expertise while working on complex, high-impact projects in a collaborative consulting environment. - Solution & Project Delivery: - Support the delivery of CPQ and Quote-to-Cash initiatives, contributing to solution design, configuration, and implementation. - Participate in client-facing discussions, solution reviews, and technical problem-solving sessions. - Collaborate with project teams to ensure delivery milestones are met with quality and consistency. - Solution Design & Configuration: - Assist in designing Quote-to-Cash processes, including product modeling, pricing strategies, discounting, approvals, and order fulfillment workflows. - Configure product configurators using technologies such as Logik.ai (ServiceNow CPQ) under guidance from senior team members. - Help translate business requirements into functional specifications aligned with platform best practices. - Technical Discovery & Documentation: - Participate in business and technical discovery sessions, helping to assess current-state systems and define requirements. - Support business process mapping and contribute to functional and architectural documentation. - Assist with gap analysis to identify opportunities for process optimization through CPQ capabilities. - Hands-On Development: - Contribute to configuration, development, and testing of CPQ solutions. - Work closely with developers and architects to ensure designs are implemented accurately. - Troubleshoot functional and technical issues, escalating complex problems as needed. - Integration Support: - Support integration efforts connecting CPQ with commerce platforms, ERP systems, and other enterprise applications. - Assist in building prototypes and proofs of concept to validate requirements and solution approaches. - Learn and apply integration patterns and best practices under the guidance of senior team members. Qualifications - 3-5 years of experience in consulting, solution delivery, or technical implementation roles - Native or Advanced (C1 + level) Spanish required - Experience with CPQ, Quote-to-Cash, B2B Commerce, or product configuration solutions - Familiarity with ServiceNow, Logik.ai, or similar CPQ platforms - Exposure to integrating CPQ with CRM, ERP, or commerce platforms - Strong analytical and problem-solving skills - Excellent communication skills with the ability to collaborate with both technical and business stakeholders - Ability to work in a fast-paced consulting environment and manage multiple priorities - Bachelor's degree in Computer Science, Information Systems, Business, or related field Requirements - Experience in digital commerce, service modernization, or customer experience projects (Nice to Have) - Background in Manufacturing or B2B industries (Nice to Have) - ServiceNow Certified System Administrator or Application Developer (Nice to Have) - Salesforce CPQ Specialist or Revenue Cloud Consultant certification (Nice to Have) - Exposure to AI-driven workflows or automation tools (Nice to Have) Certifications - Certified System Administrator (within 90 days) - Certified Application Developer (within 6 months) - ServiceNow CPQ / Product Configuration (Logik.ai) Certification (within first year) Benefits - Unlimited Vacation/PTO - Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada) - Fully remote and distributed teams - Paid Parental Leave - Ongoing training and education opportunities - 0% Bureaucracy Culture - Focus is on responsibilities, not title