• Own the customer relationship from post-sale through renewal and expansion, serving as the primary point of accountability for customer engagement, health, and value realization • Lead the renewal motion directly, including early renewal conversations, value narrative development, commercial negotiation, pricing discussions, retention conversations, and standard renewal terms • Start renewal conversations early, build the case for value before it is needed, and keep renewal opportunities current in Salesforce with clear next steps, risk flags, stakeholder notes, and forecast details • Identify contraction risk before it reaches the renewal table by understanding customer goals, budget cycles, procurement pressure, stakeholder changes, and shifts in business priorities • Conduct business reviews on a tier-appropriate cadence, using customer goals, product usage, business outcomes, and account context to tell a clear value story • Identify expansion opportunities tied to real customer needs, including new teams, new use cases, add-ons, broader platform adoption, or lifecycle engagement opportunities • Bring specific expansion recommendations forward based on customer goals, usage patterns, and account context • Monitor account health regularly and use health signals, stakeholder context, product usage, and your own judgment to prioritize where to spend your time • Maintain strong stakeholder coverage across your book, including executive sponsors where appropriate, and rebuild relationships quickly when key contacts leave • Identify when a customer needs structured technical help, submit the right request to the Technical CSM or Support team, provide account context, and keep the relationship connected through the handoff • Surface product gaps, escalation themes, and broader customer patterns to Customer Experience leadership with data and clear recommendations • Use AI and automation thoughtfully to manage your book, prepare for customer conversations, synthesize account context, and create leverage in your day-to-day workflow

• Be the first point of contact for customers of a world-renowned consumer brand • Handle inquiries via phone, email, or chat in Spanish, providing top-tier service • Solve problems and ensure customer satisfaction with empathy and efficiency • Collaborate with internal teams to resolve issues quickly • Become a product expert through our 10-day paid training program

• Handle customer inquiries about pickups, deliveries, and shipment tracking (basic and complex) • Support billing, invoice, and claims requests with empathy and precision • Guide customers through account setup and onboarding steps • Assist with technical issues related to company systems • Address service feature questions, complaints, and pricing inquiries • Ensure all cases are managed in line with company procedures, quality standards, and performance KPIs

Role Description Join us as a Customer Project Specialist and take the lead on delivering customer projects that make a real difference. You'll manage everything from planning through execution, ensuring every project is delivered on time, on budget, and to the highest standards. This position is accountable for managing large customer engineered to order projects in the Water/Wastewater Market Segment to ensure the customer receives the best sales service possible and Schneider Electric's sales opportunities are maximized. The dollar value of Customer projects can exceed millions of dollars. The project scope typically incorporates complex equipment and can extend over multiple years. The position takes ownership for the customer as the primary order management contact at Schneider Electric. This includes: - Initiating, planning, executing, controlling, and closing of customer projects/programs. - Confirming customer requirements, including drawings, specifications, job site requirements, Bill of Material alignment with specifications & clarifying exceptions. - Managing complete job process from order preparation, through manufacturing release, product shipment, post-shipment support, and financial reconciliation. This position is critical to customer satisfaction, profitability & future business potential. What will you do? - Partner with Field Sales or higher-level project managers to validate the project’s statement of work and contract terms with the customer. - Responsible for validating the project schedule for executing the customer’s project order. - Update project plan throughout the life of the project with the customer to validate the progress of the project and changes. - Monitor the execution of the customer’s project order, verifying the appropriate execution of the project plan. - Monitor and control the performance of the customer’s project through its lifecycle, including task completion verification and issue resolution. - Accountable for leading the closeout of the customer’s project, including financial reconciliation and verification of job site equipment arrival. Qualifications - Applicants must be authorized to work in the United States on a full-time, ongoing basis. The company does not provide immigration sponsorship now or in the future. - Engineering degree, or equivalent experience. - Experience in the water wastewater industry. - Product knowledge including medium and low voltage electrical distribution and control equipment. - Experience using Q2C, SE Advantage, Bridge Front Office, and other business systems. - Ability to coach and guide team members through complex challenges and escalated issues. - Comfort working independently while maintaining adherence to quality and compliance standards. - Strategic thinking that connects project execution with broader business objectives. - Strong relationship-building skills that create trust with customers and internal partners. Requirements - Project Management — intermediate level; coordinating resources, timelines, and deliverables across complex customer projects. - Analytical Thinking — intermediate level; assessing project data to inform decisions and identify improvement opportunities. - Communication — intermediate level; facilitating clear dialogue with customers, teams, and stakeholders throughout project lifecycles. - Customer Orientation — intermediate level; ensuring project outcomes align with customer expectations and business goals. - Decision Making — intermediate level; making informed choices within established policies to keep projects on track. - Operational Efficiency — intermediate level; streamlining processes to reduce costs while maintaining quality standards. - Prioritization — intermediate level; balancing competing demands across multiple projects and stakeholder needs. - Risk Management — intermediate level; identifying and mitigating project risks to protect timelines and budgets. Benefits - Lead meaningful projects that directly impact customer success and organizational performance. - Work with diverse teams across technologies and geographies in a collaborative environment. - Grow your career with opportunities to expand your expertise and leadership capabilities. - Be part of a team that values quality, innovation, and continuous improvement.