E-commerce style shopper analytics for brick-and-mortar stores, brands and malls.
Project Coordinator
Location
South Africa
Posted
5 days ago
Salary
0
Seniority
Junior
Job Description
Project Coordinator
RetailNext
• Support Project Managers on Named Account customers and large-scale rollouts, keeping complex deployments on schedule • Attend project meetings and customer calls, capture detailed notes, and distribute clear summaries to all stakeholders • Maintain project documentation across all RetailNext platforms with consistent accuracy • Track milestones, deadlines, and deliverables across multiple concurrent deployments • Prepare status reports, dashboards, and project summaries for internal teams and external stakeholders • Generate accurate project quotes for large-scale deployments using established pricing models and customer-specific requirements • Process bulk upload requests for multi-store Named Account rollouts, ensuring data accuracy and completeness • Coordinate vendor communications, scheduling, and logistics for complex deployments • Process hardware return requests and coordinate RMA activities with the Operations team • Coordinate shipping schedules, delivery confirmations, and logistics tracking for high-volume projects • Maintain accurate data in SmartOps and keep project tracking systems current • Coordinate with Implementation Engineers on technical requirements and specifications • Flex support across the PMO team as workloads shift — any PM running a high-volume or strategic deployment may call on you • Identify workflow inefficiencies and bring concrete suggestions for how to fix them • Create documentation and best practice guides based on hands-on coordination experience • Support new team member onboarding and training program development • Meet PMO KPIs and uphold SLAs around documentation accuracy, quote processing timeframes, and internal coordination standards
Job Requirements
- High school diploma or equivalent
- 0–1 years of administrative, coordination, or customer service experience
- Strong organizational skills and exceptional attention to detail
- Clear, professional written and verbal communication
- Proficiency in Microsoft Office and Google Workspace
- Ability to learn new tools and systems quickly
- Willing and able to consistently work US business hours: Monday–Thursday 3:00pm–1:00am SAST and Friday 2:00pm–6:00pm SAST
Benefits
- A structured 12-month development path into project management — with clear milestones, real PM support responsibilities, and a defined trajectory for those who want to grow into a full PM role
- Direct exposure to enterprise-scale and Named Account deployments — most coordinator roles sit in the background; this one puts you at the center of RetailNext's most strategic customer work
- Real influence on how the PMO operates — you'll surface process gaps, contribute to playbooks, and help shape how the team works, not just execute what's already been decided
- Monthly Recharge Day
- Holiday Exchange Program
- Best Self Benefit Program
- Medical Insurance
- Work from Anywhere up to 90 days
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