• Directly report to the Senior Director, Account Management • Manage the growth, training, career development and performance of up to eight Account Managers, within our SMB and Commercial segments (primarily based in the EMEA region) • Report and own the weekly, monthly and quarterly forecast of your direct reports • Foster an environment of sales excellence by having fun, learning and enabling your team to achieve their goals • Lead from the front with honesty, integrity, grit and passion • Develop reps by identifying strengths and weaknesses and build sustainable teams • Work cross-departmentally to solve problems, both inside and outside of your lane • Take ownership of and identify core problems and hard challenges • Take ownership for mistakes and drive home solutions • Partner with Customer Success, as well as other key functions to drive adoption, retention and growth within our customer base

• Manage assigned client relationships • Oversee accounting functions and deliver accurate financial reporting • Ensure all contractual obligations are met including scope, timelines, and billable hours • Deliver accurate month-end reporting, analysis, and General Ledger reviews • Manage and track project revenue, budgets, and contractual commitments • Delegate work to Junior Account Managers and Support Center resources and verify accuracy and timeliness • Provide proactive client communication and manage expectations • Identify risks, discrepancies, and improvement opportunities through GL review and project oversight • Mentor and train Junior Account Managers through coaching and feedback • Maintain accurate, compliant timekeeping for all billable and non-billable work • Protect client confidentiality and adhere to company policies and standards

• Develop and manage a distributor network by collaborating with internal teams and converting existing distributors into more efficient operations. • Build and maintain strategic relationships with key distributor and customer stakeholders to enhance collaboration and service delivery. • Identify and resolve operational inefficiencies through data-driven analysis, on-site visits, and implementation of corrective action plans (CAPs). • Drive sales performance and support distributor product knowledge by creating targeted action plans, coordinating trainings, and generating customer-focused proposals. • Ensure compliance and communication across the distribution network by reporting activities in Salesforce, communicating pricing/product updates, and supporting audits and quality initiatives. • Travel frequently, 50%+

• Responsible for the development and execution of market strategy to attain and or maintain desired market position with assigned territory accounts. • Increase truck and aftermarket sales and profits, including all possible solutions within Equipment Depots scope. • Source and provide the best material handling solutions for new and existing customers. • Develop strategic plans and work with local management to ensure market position of assigned accounts and increase sales volume and gross profit, year over year. • Call on current and target accounts within your assigned territory, develop and make sales presentations and ensure adequate sales service and excellent customer service throughout every meeting.