• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients • Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities • Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs • Identify and successfully close renewals and expansion opportunities within your book of business • Have full ownership of commercial activities such as opportunity management and contract workflows. • Understand your customers' pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals • Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users • Develop collateral and conduct regular business reviews with client executive teams • Ensure swift resolution of account issues by using resources from cross-functional teams • Provide executive oversight and client communication • Work with Marketing to identify and convert successful customers into advocates • Embody Signifyd values and serve as a role model for other team members

Role Description The Strategic Channel Account Manager is responsible for developing and executing the overall sales and go to market strategy for key national channel partners, with primary ownership of CDW. This role drives revenue growth, partner engagement, and market adoption across: - Data Center Management - Energy and Power Management - Access Management solutions The successful candidate will bring deep experience working with national channel partners, strong technical fluency in data center and networking environments, and the ability to engage effectively with both partner sellers and customer IT stakeholders. Qualifications - Deep experience working with national channel partners - Strong technical fluency in data center and networking environments - Ability to engage effectively with partner sellers and customer IT stakeholders Company Description

• Own the full sales cycle • Lead pitches and presentations, translating TensorOps capabilities (agentic AI, LLM fine-tuning, data infrastructure, AI strategy) into solutions that resonate with both technical and business audiences. • Handle objections, navigate procurement, and lead contract negotiations through to close. • Own ongoing account management post-signature, ensuring delivery teams are set up for success and identifying upsell and expansion opportunities. • Develop deep working relationships with AWS account managers across EMEA and US, partner development managers, and field sales teams across target geographies. • Drive co-sell motions: joint proposals, AWS Marketplace positioning, and co-hosted events and roundtables. • Maintain and advance TensorOps’s AWS partner tier by hitting co-sell KPIs and certification benchmarks.

• Support and build relationships with North American partners across logistics, operations, and technology (3PLs, carriers, WMS, ERP, and SaaS platforms), with the goal of driving referrals, pipeline growth, and closed revenue. • Assist in managing a pipeline of partner-sourced sales opportunities, working alongside Partner Managers, go-to-market leadership, and Account Executive teams to support complex sales cycles. • Help develop and execute joint business plans with partners to build go-to-market strategies that create mutual value and grow pipeline for both Loop and our partners. • Collaborate cross-functionally with Marketing, Product Marketing, Sales, and Merchant Success to contribute to repeatable GTM playbooks across the region. • Identify co-marketing opportunities, such as campaigns, case studies, events, that strengthen Loop's presence across partner ecosystems. • Support product and partnership evaluations by gathering partner and market feedback to surface high-value opportunities. • Build a point of view on how Loop can grow with specific partners, and work with your team to put that plan into action. • Work as part of a global Partner team spanning logistics, agency, and tech partnerships, helping to connect the dots across Loop's partner ecosystem. • Travel periodically to meet ecosystem partners in person as needed.