• Practice and adhere to the Guiding Principles of the company and respond to all calls / emails within 24 hours of receipt. • Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, polices, and procedures. • Manage clubhouse and pool reservation process. • Process pool cards/gate remote requests, for communities where this is managed at branch level. • Upload Community Documents to Archive, such as Annual Meeting vote/sign in/proxies, community legal documents etc. • Assist with all resident correspondence with regards to violations, request for community forms, general payment questions, ACC requests, reservation details, etc. • Assist in the tracking of expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation. • Ensure that all agreements are fully executed and are appropriately filed. • Assist in obtaining COI information for vendors of each community. • Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association’s bylaw notice requirements. • Attend Board Meetings and Annual Members Meetings as needed to assist the CAM with resident check-in, vote counting, and to record minutes if appropriate. • Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members Meeting. • Assist in the management of the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests. • Set up files for new associations as assigned and maintain association files per standard office procedures. • Assist the CAM with researching resident requests, securing locations and dates for meetings. • Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community. • Attend monthly Manager’s and training meetings as required. • Conduct business at all times with the highest standards of personal, professional and ethical conduct. • Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems. • Plus any other tasks assigned by supervisor.

• Practice and adhere to the Guiding Principles of the company and respond to all calls / emails within 24 hours of receipt. • Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, polices, and procedures. • Manage clubhouse and pool reservation process. • Process pool cards/gate remote requests, for communities where this is managed at branch level. • Upload Community Documents to Archive, such as Annual Meeting vote/sign in/proxies, community legal documents etc. • Assist with all resident correspondence with regards to violations, request for community forms, general payment questions, ACC requests, reservation details, etc. • Assist in the tracking of expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation. • Ensure that all agreements are fully executed and are appropriately filed. • Assist in obtaining COI information for vendors of each community. • Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association’s bylaw notice requirements. • Attend Board Meetings and Annual Members Meetings as needed to assist the CAM with resident check-in, vote counting, and to record minutes if appropriate. • Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members Meeting. • Assist in the management of the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests. • Set up files for new associations as assigned and maintain association files per standard office procedures. • Assist the CAM with researching resident requests, securing locations and dates for meetings. • Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community. • Attend monthly Manager’s and training meetings as required. • Conduct business at-all -times with the highest standards of personal, professional and ethical conduct. • Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems. • Plus any other tasks assigned by supervisor.

• Binance Angels program - Recruit, train, and manage Binance Angels (volunteer community program). • Events & meetups - Organise and host online and offline community events, meetups, webinars, workshops, and educational sessions to drive engagement and brand awareness. • Telegram/Discord moderation - Lead moderation of regional Telegram and Discord groups, including implementing bots, mini-games, and community campaigns. • Partnerships & university outreach - Build partnerships with local crypto communities, student groups, and universities to expand Binance Academy reach. • Content creation & localisation — Create, translate, and proofread community content in English and local languages for regional relevance. • Platform expansion - Explore and introduce new community-friendly platforms to extend the local user base and brand awareness. • Brand promotion & community support - Promote Binance's brand, products, and campaigns while providing high-quality community support. • User acquisition through community - Turn community awareness into traders and traders into advocates via owned community channels. • Feedback loop - Collect user insights, market trends, and community feedback and relay to internal Product, Growth, and Marketing teams.

• Support the Community Lending Specialist by maintaining accurate documentation and organized records. • Create and maintain Excel spreadsheets showing mortgage outreach activities and MMCT bank branch marketing. • Prepare documentation files for mortgage outreach activities following procedures. • Review mortgage outreach documentation for accuracy. • Collect supporting documentation from mortgage employees. • Review outreach submissions for completion and accuracy. • Complete required BSA/AML training and other compliance training as assigned. • Perform any other related duties as assigned.