• Identify potential payer underpayments by reviewing payment data, contractual allowed amounts, fee schedules, EOBs/ERAs, payer policies, claim history, and expected reimbursement calculations • Use Rivet, Modernizing Medicine, Athena, Excel, and payer portals to research reimbursement variances • Validate underpayment opportunities by comparing actual payments to contracted rates • Research payer contracts, fee schedules, reimbursement methodologies • Prepare clear and complete documentation packages to support payer reconsideration • Submit underpayment disputes, reconsideration requests, appeals, and payer inquiries within required payer timeframes • Track underpayment cases from identification through resolution • Maintain Excel-based spreadsheets and trackers to monitor underpayment opportunities • Partner with billing, coding, payment posting, payer collections, contracting, and revenue integrity teams to resolve payment discrepancies • Identify trends by payer, CPT code, modifier, provider, practice, location, system, or contract term and escalate recurring issues • Support reporting on underpayment recovery, revenue impact, payer trends, aged cases, overturn rates, and process improvement opportunities.

• Work within an Agile framework to iteratively configure and deploy SaaS solutions. • Engage in sprint planning, daily stand-ups, and retrospectives to ensure continuous improvement. • Rapidly translate customer needs into configurable solutions that align with best practice. • Partner with police and government agencies to understand their workflows and operational needs. • Analyze and model business processes using BPMN to document and optimize workflows. • Document and communicate configuration changes effectively across teams. • Conduct configuration testing and validation before deployment. • Create user guides and training materials for configured solutions. • Participate in customer training sessions and knowledge transfer. • Gather and incorporate customer feedback to enhance future configurations. • Collaborate cross-functionally with project management, product, and support teams to refine implementation processes. • Maintain up-to-date documentation of configurations, system settings, and best practices. • Identify, analyze, and resolve configuration-related issues in an Agile, iterative manner. • Ensure compliance with security, data integrity, and regulatory requirements.

• Lead on-site installation, styling, and final layout for residential projects including model homes, rental units, and amenity spaces • Style furniture, soft goods, artwork, décor, and accessories to align with approved design intent and brand standards • Direct installation teams on placement, adjustments, and styling order of operations • Make real-time design decisions when plans need to be adjusted due to site conditions • Conduct client walkthroughs and present completed spaces • Clearly communicate design decisions and styling intent • Gather feedback and ensure alignment with client expectations • Inspect all spaces for accuracy, quality, and completeness • Identify deficiencies, damages, or missing items • Develop solutions for on-site challenges such as substitutions, layout adjustments, or sourcing alternatives • Partner with warehouse and procurement teams to resolve outstanding items • Work closely with the Design Production team to understand plans, specifications, and stylistic goals • Collaborate with Install Leads and Drivers to ensure efficient installation flow • Communicate proactively with Project Managers regarding timelines, risks, and site conditions • Provide detailed post-install reports including photos of completed spaces, punch list items, substitutions or adjustments, inventory needs, and client feedback • Maintain on-site checklists and ensure all documentation is submitted accurately and on time

• Members of the Critical Incident team are responsible for managing the lifecycle of all unplanned interruptions, malfunctions, and quality reductions affecting the services provided. • Follow incident management protocols and restore services to normal operation as quickly as possible. • Serve as the point of contact for incident communication, lead client status meetings, report system issues to upper management, and coordinate between the client and internal operations teams. • Plan, coordinate, and monitor activities required to perform, track, and report on the issue management process. • Ensure adherence to incident management protocols; report any deviations to the Critical Incident Manager or Operations Lead. • Ensure timely response from technical and operations staff to address and resolve incidents. • Escalate unresolved issues as needed to meet established Service Level Agreements (SLAs). • Coordinate root cause analysis and ensure implementation of permanent corrective actions. • Initiate, schedule, and conduct post-incident reviews; share lessons learned with relevant stakeholders. • Support security reviews and audits related to the Incident Management process. • Contribute to continuous improvement efforts by reviewing and enhancing process performance, policies, procedures, and supporting technologies. • Schedule and lead client update meetings to provide status updates and manage ticket resolution.