• Members of the Critical Incident team are responsible for managing the lifecycle of all unplanned interruptions, malfunctions, and quality reductions affecting the services provided. • Follow incident management protocols and restore services to normal operation as quickly as possible. • Serve as the point of contact for incident communication, lead client status meetings, report system issues to upper management, and coordinate between the client and internal operations teams. • Plan, coordinate, and monitor activities required to perform, track, and report on the issue management process. • Ensure adherence to incident management protocols; report any deviations to the Critical Incident Manager or Operations Lead. • Ensure timely response from technical and operations staff to address and resolve incidents. • Escalate unresolved issues as needed to meet established Service Level Agreements (SLAs). • Coordinate root cause analysis and ensure implementation of permanent corrective actions. • Initiate, schedule, and conduct post-incident reviews; share lessons learned with relevant stakeholders. • Support security reviews and audits related to the Incident Management process. • Contribute to continuous improvement efforts by reviewing and enhancing process performance, policies, procedures, and supporting technologies. • Schedule and lead client update meetings to provide status updates and manage ticket resolution.

Role Description Du bist psychologische Psychotherapeut:in und willst flexibel, ortsunabhängig und fachlich anspruchsvoll arbeiten? Dann freue ich mich sehr darauf, dich kennenzulernen und gemeinsam eine Praxis zu gestalten, in der Austausch, Vertrauen und gegenseitige Unterstützung selbstverständlich sind. Für unsere therapeutische Arbeit ist uns besonders wichtig: - Transparenz und klare Strukturen - Kollegialer Austausch und gemeinsames Lernen - Raum für persönliche Entwicklung und fachliches Wachstum Was erwartet dich? - Struktur & Orientierung - Klare Abläufe und eine feste Ansprechpartnerin für Fragen und Unterstützung - Regelmäßige Intervision und kollegialer Austausch - Team - Arbeiten auf Augenhöhe - Raum für eigene Ideen und Mitgestaltung - Ein wertschätzendes und unterstützendes Miteinander - Flexibilität - Unbefristete, sozialversicherungspflichtige Anstellung - Teilzeit – Arbeitszeiten flexibel planbar - Vollständig remote / ortsunabhängig Aufgaben: - Du führst Psychotherapien im Einzelsetting durch - alles online - Du bekommst Supervision und Freiraum für eigene Ideen - Freie Terminplanung mit deinen PatientInnen bequem über ein Onlinebuchungssystem - Kein Organisationsstress: Abrechnung und Verwaltung wird übernommen Qualifications - Approbation als Psychologische:r Psychotherapeut:in (Fachkunde VT, ST oder TP) - Eintrag ins Arztregister Benefits - Anstellung mit Sozialversicherung und überdurchschnittliche Bezahlung nach TVöD15 - Quartalsbonus zusätzlich zum Grundgehalt - Stundenumfang und Zeiten flexibel gestaltbar - Freie Urlaubsplanung - Bereitstellung von digitalem Equipment - Möglichkeit persönlicher Treffen in unserem Büro auf Mallorca :) Company Description Die Praxis für Psychotherapie Julia Grotepaß bietet Online-Psychotherapie mit einem klaren Fokus auf fachliche Kompetenz und wertschätzenden Umgang. Das Leistungsspektrum ist breit und individuell auf die Bedürfnisse der Patient:innen zugeschnitten. Das Team legt großen Wert auf eine transparente und respektvolle Zusammenarbeit, um eine sichere und vertrauensvolle Atmosphäre zu gewährleisten. - Kognitive Verhaltenstherapie (KVT) - Emotionsaktivierende und schematherapeutische Ansätze - Diagnostik von AD(H)S im Erwachsenenalter

Role Description This isn't your average job post. It's a life-by-design opportunity for passionate coaches and wellbeing professionals seeking to scale your impact alongside a leader in the self-growth and personal mastery industry. If you believe in the Be Do Have life philosophy, living it fully for yourself while also helping others embody it, and you're ready to take your coaching practice to the next level while creating a powerful positive ripple effect, read on. - Guide clients through deep personal growth and mastery work, helping them align their lives with their core values and expand their horizons. - Interview potential clients who seek personal growth and greater sovereignty, assessing their suitability to align their lives with their core vision. - Be open to your own mindset shifts, new habit formation, and purposeful action. - Embody the Be Do Have philosophy, modeling it in your own work while helping clients move from intention to inspired implementation. - Support clients in creating lasting transformation and expanding their own positive ripple effect in the world. - Contribute to building a community of like-minded individuals committed to self-growth and conscious living. - Show up and be prepared to level up in your work and entrepreneurial skills via weekly training sessions. Qualifications - You are a go-getter as well as consciously committing to a path of deep personal growth. - We want coaches who are deeply aligned with the Be Do Have philosophy, both in their personal lives and in the way they guide and inspire others. - You’re open-minded, with a spirit of entrepreneurship, committed to personal mastery, and driven to help clients design extraordinary lives. - This is a non-traditional role for those who want to move beyond average coaching and truly amplify their leadership, wealth creation, and influence in the personal development space. Benefits - Performance-based compensation where your effort and results directly fuel your rewards and financial growth. - Complete flexibility in your work-life schedule — design your days around what matters most to you. - The freedom to work remotely from anywhere in the world. - Ongoing support, mentorship, and community with other high-caliber coaches all pursuing greater impact and leadership. - The opportunity to scale your own coaching practice while being part of a mission-driven movement in personal development.

• Handle incoming chargebacks in accordance with Visa and Mastercard scheme rules • Manage the full dispute lifecycle: first chargeback, representment, pre-arbitration, arbitration, and collaboration / pre-dispute cases • Analyze transaction data to prepare compelling representments and supporting documentation • Manage disputes across a diverse merchant portfolio spanning low - to high-risk profiles and varied business models, including one-off and recurring billing flows • Tailor representment and dispute strategies to the merchant's risk profile and transaction model • Monitor chargeback ratios across merchant activity and identify patterns or spikes that require further investigation • Track merchant performance against scheme monitoring thresholds (Visa VAMP, Mastercard ECM/EFM) and flag emerging risk • Leverage dispute prevention and deflection tools (Ethoca Alerts, Verifi Order Insight / CDRN, Visa RDR) to reduce dispute volume • Collaborate with internal teams - Risk, Settlement, and Compliance • Communicate with issuer banks, acquiring banks, processors, and merchants to resolve dispute-related queries • Continuously evaluate dispute procedures and suggest improvements to increase win rates • Work to strict scheme response deadlines and SLAs without compromising quality • Stay up to date with scheme rules, regulatory updates, and industry best practices in dispute management • Perform any other related duties or responsibilities as assigned