Benchmark Analytics logo
Benchmark Analytics

Our mission: Transform police force management through an all-in-one, data management and early intervention system.

Senior Configuration Specialist

GeneralGeneralFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Illinois

Posted

3 days ago

Salary

$120K - $150K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglishPythonSQL

Job Description

Senior Configuration Specialist

Benchmark Analytics

• Work within an Agile framework to iteratively configure and deploy SaaS solutions. • Engage in sprint planning, daily stand-ups, and retrospectives to ensure continuous improvement. • Rapidly translate customer needs into configurable solutions that align with best practice. • Partner with police and government agencies to understand their workflows and operational needs. • Analyze and model business processes using BPMN to document and optimize workflows. • Document and communicate configuration changes effectively across teams. • Conduct configuration testing and validation before deployment. • Create user guides and training materials for configured solutions. • Participate in customer training sessions and knowledge transfer. • Gather and incorporate customer feedback to enhance future configurations. • Collaborate cross-functionally with project management, product, and support teams to refine implementation processes. • Maintain up-to-date documentation of configurations, system settings, and best practices. • Identify, analyze, and resolve configuration-related issues in an Agile, iterative manner. • Ensure compliance with security, data integrity, and regulatory requirements.

Job Requirements

  • Strong understanding of BPMN 2.0 (Business Process Model and Notation) with proven ability to model business processes effectively.
  • Proficient in JIRA, Confluence, and BPMN tools.
  • 1+ years of data analysis experience using SQL, Python, or other scripting languages.
  • Knowledgeable in data standardization, data mapping, and reporting.
  • Strong technical aptitude with ability to quickly learn new products and technical skills.
  • Excellent data sense with ability to identify patterns and understand central tendencies in both qualitative and quantitative data.
  • Strong problem-solving skills with keen attention to detail.
  • Enjoys working with data, testing assumptions, and conducting exploratory data analysis.
  • Familiarity with Agile methodologies including Scrum and Kanban.
  • Experience with iterative implementation processes.
  • 4+ years in technology/software implementation.
  • 4+ years in a SaaS environment, preferably with Enterprise customers.
  • Experience working with government agencies or law enforcement (preferred).
  • 2+ years of consulting experience.
  • Strong customer service orientation.
  • Ability to interpret and communicate complex concepts clearly.
  • Ability to communicate concisely and persuasively with customers, product managers, and engineers.
  • Independent self-starter who enjoys taking on new challenges and running with them.
  • Thrives in collaborative, fast-paced environments.
  • Comfortable under pressure with high-stakes deadlines in a fast-paced environment.
  • Passionate about the Benchmark Analytics mission and improving outcomes in the public sector.
  • Bachelor’s degree preferred.
  • Ability to travel approximately 25% for customer meetings.

Benefits

  • Unlimited Paid Time Off.
  • Ability to work in a fully remote environment (must be based in the U.S. and willing to work in Central Time Zone).
  • Summer Half-Day Fridays.
  • Freed Up Fridays during Spring, Fall, and Winter months to promote productivity and dedicated heads-down work time.
  • Medical, dental, and vision plan offerings along with 401(k).
  • Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance.
  • Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance.

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