Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
Specialized Account Engineer
Location
United States
Posted
2 days ago
Salary
$25 - $50 / hour
Seniority
Mid Level
Job Description
Specialized Account Engineer
HPE
Role Description This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Job Family Definition: - Focus on managing the onsite delivery of software services, pre-sales, post-sales, or service delivery support. - Installation and configuration for customer environments. - Solving various business systems, networking, and applications problems for standard industry servers and complex clustered environments. - Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. - Provides direct post-sales systems on-site technical support for reactive and proactive customers. - Maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment. - Responsible for company Total Customer Experience, revenue growth, profitability, and account retention. Management Level Definition: - Applies extensive knowledge of job skills, company policies, and procedures to complete complex, specialized assignments/tasks. - Works on assignments that are complex in nature and require initiative and technical/specialized knowledge. - Completes work with minimal supervision and may determine methods and procedures for new assignments. - Typically provides guidance to other non-exempt employees. Responsibilities: - Provide Customer with overview of installation activity, site-specific information, and access to appropriate contacts. - Handle Customer-relation problems promptly and appropriately; provide guidance and escalate issues according to established procedures. - Provide software service, pre-sales, post-sales, or service delivery support. - Deliver services, including customized services to large enterprise, complex, or corporate accounts. - Use proactive monitoring procedures/tools to identify problem prevention opportunities. Qualifications - Minimum Vocational/Diploma/Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience. - Experience with support of full range of company products in Customer base. Requirements - Broad knowledge of corporate policies, products, markets, and processes. - Thorough knowledge of administrative or technical practices. - Proficient Field Technical Support skill set. - Knowledge of assigned company hardware system platforms. - Familiar with networking and all supported operating system platforms (i.e. company-UX, NT, Linux, etc.). - Knowledge of high availability system environments. - Strong communication skills both verbal and written. - Strong Customer relationship building skills. - Ability to manage complex Customer problems. - Ability to perform while under high-pressure situations. - Project management, analysis, communication, scheduling, controlling, and presentation skills. - Good teamwork with peers and company personnel. - Demonstrate consistent, acceptable performance of all business fundamentals. - Knowledge of portfolio of services. - Basic knowledge of change management process and tools available. - Schedule and participate in on-site account support meetings both internal and external. Benefits - Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing. - Personal & Professional Development: Investment in your career with specific programs to help you reach your career goals. - Unconditional Inclusion: An inclusive work environment that celebrates individual uniqueness and values varied backgrounds.
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Substation Senior Project Engineer
WSPWSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities. Designs lasting solutions in the buildings, transportation, energy, water, and environment markets. More than 15,000 employees in over 300 offices across the U.S.
Role Description WSP is currently initiating a search for a Substation Senior Project Engineer. The successful candidate may work from any mutually acceptable locations in the United States. Be involved in projects with our Substation Specialty Services Team and be a part of a growing organization that meets our clients' objectives and solves their challenges. This Opportunity provides technical and design leadership within our Power & Energy Substations Business Unit to ensure: - Substation electrical engineering subject matter expertise (SME) - Substation design, high-voltage (HV) and medium-voltage (MV) systems - Relay protection & control (P&C), SCADA integration, and power system studies Ensures all engineering designs, one-line diagrams, three-line diagrams, wiring schematics, protection schemes, and equipment layouts are delivered with a level of quality that meets or exceeds acceptable IEEE, NEC, NESC, and company standards for design, safety, and functionality. 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