• Ensure Skematic’s clients remain clients by meeting their needs through professional, knowledgeable, and friendly service • Serve as a first line of reactive support to all Skematic clients by phone and email • Communicate effectively with clients of all varieties • Ensure the timely and accurate delivery of service • Own and oversee a large variety of operational processes • Optimize our clients’ usage of the Skematic platform by overseeing client-impacting operations • Autonomously managing projects and ensuring they result in a positive experience for our clients • Identify, measure and monitor results • Educate the clients about typical industry and company standards • Ensure clients’ operational needs are met by providing a clear line of communication between them and Skematic’s internal operations teams • Partner with Account Manger to drive proactive, strategic engagements across all clients

AO Globe Life is actively hiring Remote Client Support Specialists to join our mission-driven, fully remote team. This opportunity is ideal for recent or soon-to-be graduates in business, marketing, communications, or individuals seeking a people-centered career with meaningful growth potential. This role focuses on client education, relationship-building, and ongoing support. There is no cold calling or outbound prospecting. Conduct scheduled virtual consultations with clients via Zoom Guide individuals and families through personalized supplemental benefit options Support clients through the enrollment process with clarity and professionalism Maintain organized digital records and timely follow-up communication Deliver a high level of service to ensure client satisfaction Participate in ongoing training, mentorship, and professional development Build long-term client relationships that support retention and trust

• Lead the customer support team in delivering exceptional service within a virtual healthcare environment • Ensure high-quality, timely support for patients, members, employer clients, and partners while maintaining compliance with healthcare regulations (e.g., HIPAA) • Drive operational excellence, team performance, and continuous improvement to support a seamless virtual care experience • Hire, train, and coach customer support representatives in a healthcare-focused environment • Oversee daily support operations across phone, chat, email, and digital platforms • Manage escalations related to care access, referrals, billing questions, and service concerns

• Engage with customers via phone, email & chat • Provide clear, friendly support and product guidance • Troubleshoot issues and ensure every customer feels valued • Log and track cases with accuracy and care • Go above and beyond to deliver an outstanding experience