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Leading securities class action recovery service provider. Deep domain expertise paired with unmatched data security.
Client Service Operations Specialist
Location
New York + 1 moreAll locations: New York | Massachusetts
Posted
107 days ago
Salary
$67K - $75K / year
Seniority
Senior
Job Description
Client Service Operations Specialist
Financial Recovery Technologies
• Ensure Skematic’s clients remain clients by meeting their needs through professional, knowledgeable, and friendly service • Serve as a first line of reactive support to all Skematic clients by phone and email • Communicate effectively with clients of all varieties • Ensure the timely and accurate delivery of service • Own and oversee a large variety of operational processes • Optimize our clients’ usage of the Skematic platform by overseeing client-impacting operations • Autonomously managing projects and ensuring they result in a positive experience for our clients • Identify, measure and monitor results • Educate the clients about typical industry and company standards • Ensure clients’ operational needs are met by providing a clear line of communication between them and Skematic’s internal operations teams • Partner with Account Manger to drive proactive, strategic engagements across all clients
Job Requirements
- A recent college graduate (business degree preferred)
- Passionate about service standards, ideally with an interest in the financial services industry
- Proficient with MS Excel and, ideally, comfortable handling large data sets
- Excellent communication skills both verbal and written
- Self-directed and detail oriented, able to work in a fast-paced environment with limited administrative support and hand holding
- Excellent time management skills and attention to detail and adherence to deadlines.
Benefits
- Competitive salary and bonus
- Health, dental, vision
- 401k (with company match)
- Income protection plans (life, accidental death and dismemberment, short- and long-term disability) and access to a suite of voluntary benefits
- Commuter Benefits
- Employee Assistance Program
- Fun, smart, diverse colleagues
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