WEXWEXUS

WEX simplifies the business of running a business through smarter workflows and financial intelligence. Our North America Mobility and OTR businesses power the fleets that keep commerce moving — from small owner-operators to large fleet enterprises. Pay Range $198,000.00 - $223,700.00

Account Service Specialist

Location

United States

Posted

4 days ago

Salary

$21 - $25 / hour

Seniority

Mid Level

Job Description

Account Service Specialist

WEXWEXUS

Role Description Our Account Services team provides support to our clients, partners, and internal team members. As an Account Services Specialist, you will be the friendly voice and expert guide on the other end of the email thread (or phone call) for our amazing clients. You’ll dive deep into assisting with their challenges and providing solutions that build trust and partnership. The Account Services Specialist is responsible for the servicing of client accounts and their associated consultants through day-to-day email and phone support that focuses on quick, effective, and above-and-beyond exceptional customer service and responsiveness. Qualifications - Strong desire to grow, learn, and make an impact by helping people navigate flexible spending accounts/COBRA. - Exceptional relationship-building skills. - Passion for delivering extraordinary customer service. - Clear, polished, and professional verbal and written communication. - Ability to break down complex concepts into easy-to-understand instructions. - Embrace change and continuously seek opportunities to improve processes and outcomes. Requirements - Work in a team and serve as a knowledgeable contact for the day-to-day needs of our clients through phone, email, and system tools. - Participate in ongoing learning and development opportunities. - Collaborate with a variety of departments to ensure a positive customer experience. - Focus on deepening client relationships with an emphasis on client retention. - Attend regularly scheduled one-on-one meetings with direct supervisor for professional development and goal setting. - Responsible for diagnosing and de-escalating client escalations. - Possess excellent conflict resolution skills. - Identify trends to improve client resolution experience. - Formally document all communications with client/consultant in company systems. - Attend team and other necessary meetings to remain current on client initiatives, internal processes, and operations. - Ability to thrive and excel in a fast-paced setting. - Ability to maintain focus while working on complex tasks requiring strong analytical skills. - Ability to organize and prioritize workload in regard to competing priorities. - Accountable to both team and individual metrics and expectations. - Demonstrate WEX Core Values daily. - Must adhere to security policies. - Ensure privacy according to HIPAA guidelines. - Maintain knowledge in function area(s) related to Benefits/COBRA and system functionality. - Maintain expected quality and performance metrics. - Complete any additional tasks as assigned. - This position is telecommute eligible. Benefits - Health, dental, and vision insurances. - Retirement savings plan. - Paid time off. - Health savings account. - Flexible spending accounts. - Life insurance. - Disability insurance. - Tuition reimbursement. - Comprehensive and market competitive benefits designed to support personal and professional well-being. Pay Range $20.90 - $24.80

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