• To reduce the operational workload of our inside sales team and to make the interfaces with Marketing and E‑Commerce more efficient, we are creating the new role of Sales Support & B2B Operations Specialist. • This position will help stabilize our day‑to‑day sales operations, structure processes more clearly and further develop our digital sales infrastructure — in particular the B2B shop. • You will serve as an important bridge between Inside Sales, Key Account Management, Marketing and E‑Commerce. • You will handle operational tasks such as order processing, returns handling, complaints and shipment coordination — ensuring smooth day‑to‑day operations. • You will support our Shopify‑based B2B shop, maintain product data, respond to customer inquiries and implement minor campaigns — always with an eye for usability and scalability. • You will create and maintain sales enablement materials such as presentations, product sheets and campaign documents — in close coordination with the Marketing team. • You will ensure the structured capture and maintenance of customer, product and supplier data, providing a clean data foundation for our CRM and ERP systems. • You will work closely with Inside Sales, Key Account Management and Sales Leadership — and actively contribute to our internal tools and processes (e.g., Asana, Slack, Google Workspace).

• Managing day-to-day operations. • Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards. • Assisting with the implementation of new processes and procedures. • Identifying ways to improve customer experiences. • Ordering supplies and maintaining inventory levels. • Overseeing the operations team and assigning tasks. • Training new employees and ensuring that health and safety regulations are followed. • Interacting with customers and suppliers, answering questions, and resolving issues. • Tracking and reporting on operational performance. • Maintaining policy and procedure documents.

• Assist in maintaining data, records, and internal trackers • Support documentation and report preparation • Conduct basic research and compile information as required • Coordinate with team members virtually for task completion • Update spreadsheets and internal systems regularly • Perform administrative and operational support tasks • Ensure timely completion of assigned activities

• Own day-to-day operations while aligning execution with company growth and revenue goals. • Act as a strategic partner to the COO and Founder. • Oversee the full client lifecycle ensuring accuracy and revenue integrity. • Build, document, and optimize SOPs, workflows, and internal systems. • Analyze operational data to identify trends, risks, and improvement opportunities. • Lead cross-functional coordination to ensure seamless delivery of programs and services.