• Lead, coach, and develop a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs), ensuring strong execution across customer engagement, technical troubleshooting, and adoption workflows. • Drive measurable outcomes in customer adoption, value realization, renewal readiness, and overall account health across your assigned customer segment. • Serve as the Customer Success product SME for your aligned PerfectServe solutions—participating in bug reviews, enhancement discussions, CAB/change-management meetings, product initiative development, and release readiness activities. • Engage directly with a select portfolio of customers to model best-in-class relationship management, run strategic business reviews, and support executive-level conversations. • Guide technical operations by overseeing Jira ticket trends, configuration needs, integration requirements, and escalation paths in partnership with Engineering and Support. • Ensure operational excellence through strong forecasting, health score monitoring, playbook adoption, and team-level performance metrics. • Lead customer communications for product releases, roadmap updates, change notifications, and service incidents—ensuring clarity, timeliness, and a customer-centric approach. • Participate in the CS leader on-call rotation to manage high-impact incidents, coordinate Rootly updates, and ensure IR/RCA communications meet internal and customer expectations. • Partner cross-functionally with Sales, Support, Product, Engineering, and Professional Services to ensure customers receive a cohesive, high-quality experience throughout their lifecycle. • Champion continuous improvement by identifying opportunities to streamline processes, strengthen team workflows, and elevate the overall customer experience.

• Delivering outstanding customer service and support to clients seeking wellness solutions • Managing and nurturing client relationships through effective communication and follow-ups • Conducting needs assessments to understand client goals and recommending appropriate wellness programs • Handling inquiries and resolving issues in a timely and empathetic manner • Collaborating with wellness professionals to ensure clients receive the best possible experience • Maintaining detailed client records and tracking progress toward wellness goals • Organizing and facilitating client engagement initiatives and events to encourage active participation • Staying abreast of wellness trends and solutions to provide informed recommendations • Working with various software and platforms to assist in client management and reporting

• Support clients in achieving the best possible results using the platform by analyzing their profiles, business specifics, roles, goals, and expectations, combined with thorough research. • Ensure smooth execution of client campaigns by selecting the most effective products tailored to their objectives and desired outcomes. • Advise clients on new products, services, promotions, and special offers to maximize their success. • Build and nurture long-term, mutually beneficial relationships with clients. • Conduct regular health checks on your client portfolio, identifying potential challenges and proactively addressing any issues. • Drive growth by increasing customer lifetime value, order frequency, and average revenue. • Meet or exceed sales targets and key performance indicators (KPIs). • Maintain accurate and up-to-date client records in the CRM, ensuring all communications are properly logged. • Collaborate closely with Sales and Marketing team members to enhance results and share best practices.

Job Description: As a Customer Success Coordinator at Pluralsight, you’ll play a key role in helping our customers realize ongoing value from our platform. You’ll manage a high volume of customer renewals, uncover opportunities for growth, and ensure our customers feel supported at every stage of their journey. You’ll be working at the intersection of Customer Success, Revenue, Marketing, and Legal, using your organizational and communication skills to deliver a seamless customer experience. Who you’re committed to being: A clear and empathetic communicator who thrives in a collaborative environment A detail-oriented problem-solver who enjoys driving process and results Someone who values diversity of thought and brings an inclusive mindset to your work A proactive teammate who takes initiative and ownership A lifelong learner with curiosity about SaaS, tech, and workforce development What you’ll do: Manage the full renewal lifecycle for a large portfolio of customers Create quotes, process orders, track forecasts, and collect purchase orders Support agreement negotiations in partnership with internal stakeholders Collaborate with Customer Success and Revenue teams to identify risk and expansion opportunities Leverage digital strategies to deliver value at scale and supplement Customer Success Manager (CSM) engagement Partner with Account Executives to support upsell and cross-sell motions Maintain accurate records and contribute to forecast accuracy and account health Experience you’ll bring: A passion for helping customers succeed and a drive to make an impact Grit and resilience—you’re energized by challenges and persistent in finding solutions Exceptional organizational skills and attention to detail to manage multiple priorities at once Requirements: About us: Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Physical Requirements: This role is primarily performed in an office or home office setting and involves standard computer-based work. EEOC Statement & Accommodations Statement: Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report . The annual base salary + variable for this role is $60-,000-75,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered. Recruiting Scam Notice: Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page. #LI-SJ1 #LI-Remote