• Shape the Future of AI-Powered Workplaces • Play a key role in administering, configuring, and governing Microsoft 365 Copilot, ensuring secure, scalable, and compliant adoption across the organisation. • Drive Microsoft 365 Innovation: Contribute to the implementation and continuous improvement of Microsoft 365 solutions, with a strong focus on Copilot while supporting related technologies such as Microsoft Purview, Power BI, and tenant administration. • Enable Seamless User Experiences: Provide 2nd-level support for Microsoft 365 services, troubleshooting complex issues and helping users maximise the value of Copilot and the broader Microsoft ecosystem. • Automate for Efficiency: Identify opportunities to streamline operational activities by automating recurring tasks and processes, preferably using PowerShell, improving both service quality and operational effectiveness. • Collaborate Across the Microsoft Ecosystem: Partner with adjacent Microsoft 365 teams to design integrated, customer-oriented solutions that enhance productivity and unlock the full potential of Microsoft technologies. • Ensure Security and Compliance: Support the implementation and continuous evolution of governance, security, and compliance measures, leveraging capabilities such as Data Loss Prevention (DLP), Microsoft Purview, and other security frameworks.

• Lead the development of new features end-to-end - from refining the requirements with Product through to shipping and monitoring in production. • Drive the technical design of significant system changes and set development standards for the Backend team. • Mentor others and be willing to learn from them in turn. • Enthuse about new technology and look for pragmatic opportunities to enhance our existing technology stack. • Operate with autonomy: identify problems, propose solutions, and follow through without needing to be managed.

• Build full-stack features across the activation funnel: onboarding UI, guides, wizards, checklists, in-app messaging, and dashboards. • Own backend services and APIs that support analytics, tracking user progress, and onboarding personalization. • Build self-serve capabilities (API explorers, data previews, sandbox flows) that increase integration rates. • Implement robust event tracking using tools like Segment, Amplitude, BigQuery, and PostHog. • Collaborate with Product and Growth to define and instrument key activation metrics. • Work with analysts to surface insights and user segments for better targeting. • Run A/B tests and iterative experiments to improve signup, activation, and trial conversion. • Based on usage data, build and test UX variations, email triggers, and behavioral nudges. • Instrument cohort-based analysis to identify drop-offs and quick wins. • Partner with Product, Marketing, Sales, and Support to identify blockers and opportunities across the funnel. • Act as a technical bridge between user-facing teams and the internal analytics tools. • Help craft a frictionless developer experience from signup to first value. • Write clean, maintainable, and performant full-stack code. • Ensure smooth deployment and observability of new features (logs, alerts, error tracking). • Maintain high standards for privacy, compliance, and security.

• Perform a systems architect role on business to business (B2B) software implementation development projects. • Lead client PLM integration projects on requirement analysis, solution architecture and road map • Be responsible for and carry out software design and development • Comfortable in presentations in presales discovery • Strong in work estimation • Proactively engage with stakeholders to analyze customers’ needs and alignment with requirements. • Interact with technical groups to support business development opportunities within client organizations • Monitor quality of the development work following from your architect blueprints • Be able to communicate with IT leadership within the world's largest companies • Translate business integration needs into architectural, functional and technical designs • Create and improve the formal definition of operational requests, responses and data exchange • Create a formal calling convention and API and data exchange • Contribute to continued process improvement, and develop repeatable methodologies and best practices • Engage in development where required