• Support the development and activation of omnichannel media campaigns across streaming video/audio, display/native, programmatic, search, social, and more. • Maintain media flowcharts, campaign setup documentation, and insertion orders (IOs). • Coordinate with vendors and partners on creative trafficking, UTM and landing page setup, and billing documentation (W-9s, vendor forms, etc.). • Ensure campaign details and deliverables are accurate, complete, and organized across systems. • Pull and compile weekly and monthly performance data from vendor dashboards and platform reports. • Track media spend and pacing across campaigns, updating internal and client trackers on a regular cadence. • Maintain the integrity of funnel reporting — ensuring data alignment across platforms, UTMs, and creative versions. • Identify anomalies or performance shifts early and collaborate with planners to understand the “why.” • Assist in building recurring and ad-hoc performance decks that translate data into clear narratives. • Partner with the Ad Operations Manager to ensure consistent creative trafficking, tag QA, and UTM tracking. • Work closely with Media Planners and Leads to maintain accurate and timely data that supports proactive optimization. • Contribute to internal documentation, templates, and best practices that improve process efficiency. • Participate in cross-team meetings, brainstorming sessions, and campaign reviews to build a holistic understanding of modern media planning. • Gain hands-on experience with key media tools including Google Campaign Manager, Prisma, Nielsen, MediaRadar, DSP dashboards, and analytics platforms. • Manage organized and version-controlled reporting files in Google Sheets, Excel, and Asana. • Support implementation of Acadia’s evolving ad ops processes to ensure precision and accountability across campaigns.

• Support the development and activation of omnichannel media campaigns across streaming video/audio, display/native, programmatic, search, social, and more. • Maintain media flowcharts, campaign setup documentation, and insertion orders (IOs). • Coordinate with vendors and partners on creative trafficking, UTM and landing page setup, and billing documentation (W-9s, vendor forms, etc.). • Ensure campaign details and deliverables are accurate, complete, and organized across systems. • Pull and compile weekly and monthly performance data from vendor dashboards and platform reports. • Track media spend and pacing across campaigns, updating internal and client trackers on a regular cadence. • Maintain the integrity of funnel reporting — ensuring data alignment across platforms, UTMs, and creative versions. • Identify anomalies or performance shifts early and collaborate with planners to understand the “why.” • Assist in building recurring and ad-hoc performance decks that translate data into clear narratives. • Partner with the Ad Operations Manager to ensure consistent creative trafficking, tag QA, and UTM tracking. • Work closely with Media Planners and Leads to maintain accurate and timely data that supports proactive optimization. • Contribute to internal documentation, templates, and best practices that improve process efficiency. • Participate in cross-team meetings, brainstorming sessions, and campaign reviews to build a holistic understanding of modern media planning. • Gain hands-on experience with key media tools including Google Campaign Manager, Prisma, Nielsen, MediaRadar, DSP dashboards, and analytics platforms. • Manage organized and version-controlled reporting files in Google Sheets, Excel, and Asana. • Support implementation of Acadia’s evolving ad ops processes to ensure precision and accountability across campaigns.

Role Description The employee will serve as the Supervisory Program Analyst (Graduated Interventions) in the National Care & Peer Support Department, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members. - Plans and assigns work to staff, ensuring equitable and manageable workloads based on priorities and employee skill levels. - Oversees and manages current and future evaluation and research efforts related to the Veterans Crisis Line (VCL). - Advises and counsels employees on both work and administrative matters. - Evaluates problem areas and provides actionable recommendations to improve organizational and operational practices related to crisis care and suicide prevention. - Identifies employee developmental and training needs and facilitates improvement in production. - Provides project oversight for major VCL Veteran suicide prevention implementation initiatives. - Participates in clinical and research meetings related to suicide prevention and crisis intervention. - Makes decisions on work issues presented by subordinates. - Analyzes metrics, generates reports, and recommends communication strategies for suicide and crisis intervention based on organizational needs and goals. - Evaluates the efficiency and implementation of programs. - Receives, analyzes, and assigns project data (milestones, resources). Work Schedule - Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs. - Compressed/Flexible Work Schedule may be authorized upon supervisor approval after training per Agency policy. - This is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. - The employee's workspace must be suitable for conducting business and must provide a secure, distraction-free home-based worksite with reliable high-speed internet connectivity. - The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. - Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Position Description/PD# Supervisory Program Analyst/PD788120 Relocation/Recruitment Incentives - Not Authorized Critical Skills Incentive (CSI) - Not Approved Permanent Change of Station (PCS) - Not required Financial Disclosure Report - Not required Education Requirements There is no educational substitution at this grade level. - Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. - If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/02/2026. - Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. - For a GS-13 position you must have served 52 weeks at the GS-12. - You may qualify based on your experience as described below: - Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Requirements - Managing and evaluating crisis-intervention program operations within a behavioral health or suicide-prevention environment. - Overseeing crisis response, graduated interventions, or clinical support staff (i.e. assigning work, monitoring workload equity, evaluating individual and team performance, etc.). - Conducting performance reviews of call-centers or crisis-intervention programs using metrics and quality data to identify gaps, risks, or efficiency barriers, and developing recommendations for improved service delivery, workflow, and crisis-response. - Implementing new interventions or programs into clinical workflows in support of organizational goals and best practices. - Providing suicide prevention or crisis intervention services, including coordinating resources and referrals. Competencies - Managing Human Resources - Leadership - Planning and Evaluating - Project Management

Role Description Manage the daily, weekly, and monthly billing cycles, ensuring accurate data is extracted from the ERP/CRM system and invoices are generated and distributed to customers according to established terms and deadlines. - Scrutinize all sales orders, contracts, and supporting documentation to ensure billing information (pricing, discounts, terms, customer details) is correct before invoice creation. - Verify that all invoices comply with local, state, and international tax regulations, sales tax exemptions, and contractual terms (e.g., milestone billing, recurring subscriptions). - Perform periodic reconciliation of the Accounts Receivable sub-ledger to the General Ledger, investigating and resolving discrepancies related to unapplied cash, misposted charges, or billing errors. - Serve as the primary contact for complex billing disputes and inquiries from customers and internal teams, researching issues, issuing credit memos or adjustments, and communicating resolutions clearly. - Identify opportunities to automate or streamline the billing workflow, reduce manual errors, and improve the efficiency of the cash collection cycle. - Assist the Accounting team with period-end close procedures, including preparing billing accruals, deferred revenue schedules, and summary reports related to invoicing activity. Qualifications - Minimum of 2-3 years of proven experience in an Accounts Receivable, Billing, or Sales Operations role, preferably in a high-volume environment. - Strong hands-on experience with a major ERP system and/or dedicated billing software. - Advanced proficiency in Microsoft Excel (including pivot tables, VLOOKUP, and large data manipulation) for reconciliations and reporting. - Exceptional precision and attention to detail are mandatory for identifying and preventing billing errors. - Excellent written and verbal communication skills; ability to explain complex billing matters to non-finance personnel (Sales, Operations) and customers. - Proven ability to professionally manage and resolve billing discrepancies and complex customer issues. - Degree Graduate: Bachelor's degree required, preferably in Business Administration, Finance, Accounting, or a related quantitative field.