Title: Business Analyst (Top Secret cleared) Location: Washington DC United States Full-time Job Description: The Work: We are seeking a Business Analyst to support a federal government program by gathering, analyzing, and translating business needs into technical and functional requirements. The ideal candidate has hands-on experience working in AWS cloud environments and partnering with technical teams to improve systems, processes, and data-driven decision‑making. This role works closely with government stakeholders, product owners, developers, and cloud engineers to ensure requirements are clearly defined, documented, and delivered in alignment with mission objectives. Job Location: This is remote with periodic travel to the client office in Washington, DC. Preference to candidates who live in National Capital Region. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections. What You Will Do: - Elicit, analyze, and document business and functional requirements for government systems and applications - Translate business needs into clear requirements, user stories, process flows, and acceptance criteria - Work with AWS-focused technical teams to support cloud-based solutions and system enhancements - Support system modernization initiatives, cloud migrations, and application enhancements - Participate in Agile ceremonies (backlog grooming, sprint planning, demos, retrospectives) - Develop and maintain documentation such as BRDs, FRDs, process maps, and workflows - Analyze current-state processes and recommend future-state improvements - Coordinate with stakeholders to validate requirements and ensure traceability through delivery - Support testing activities by assisting with test case development and UAT coordination - Ensure requirements align with federal policies, compliance standards, and security guidelines What You Will Bring With You: - Active Top Secret clearance with SCI eligibility - 5+ years of experience as a Business Analyst What We Would Like You To Bring With You: - Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or related technical field. - Experience working on federal or DoD IT programs - Experience working in or supporting AWS cloud environments - Strong requirement-gathering, documentation, and stakeholder communication skills - Familiarity with Agile and/or hybrid delivery methodologies #icfcleared #dcsa2026 Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $89,261.00 - $151,744.00 DC Remote Office (DC99)

Role Description Prometric is a global leader in technology-enabled testing and assessments. Our market-leading solutions empower clients to develop and launch testing programs worldwide, accurately measure results, and ensure performance quality. The Manager, Application Analyst Team will lead a global team responsible for supporting critical application platforms across the organization. This role will oversee application support operations, drive service excellence, and ensure stability and performance across production systems. The successful candidate will bring strong technical leadership, operational discipline, and the ability to collaborate across global teams to support business-critical systems and client delivery. A key focus of the role will be identifying opportunities to leverage automation and emerging AI capabilities to enhance support efficiency, improve monitoring, and drive proactive issue resolution. - Lead, mentor, and manage a global team of Application Analysts supporting enterprise and client-facing systems - Ensure effective monitoring, support, and resolution of application incidents, problems, and service requests in line with defined SLAs - Drive continuous improvement in application support processes, including implementing automation to reduce manual effort and improve response times - Identify and implement opportunities to leverage AI-driven insights, intelligent alerting, and observability tooling to enhance proactive support capabilities - Act as escalation point for major incidents, ensuring timely resolution, stakeholder engagement, and clear communication throughout - Collaborate with Engineering, DevOps, Infrastructure, and Product teams to support deployments, releases, and ongoing system stability - Establish and maintain SLAs, ensuring adherence to performance targets and service quality expectations - Identify trends in system issues and lead root cause analysis, ensuring long-term remediation actions are implemented - Maintain and continuously improve documentation, runbooks, and knowledge base content to enhance operational efficiency - Support onboarding of new platforms, applications, and services into the Technology Operations support model - Provide regular reporting and analysis on system performance, incident trends, and team productivity metrics - Foster a culture of accountability, continuous learning, and proactive incident prevention within the team - Drive standardization and alignment across global support teams, processes, and tooling - Participate in major incident management processes and provide occasional after-hours escalation support as required Qualifications - Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience) - 5+ years experience in Application Support / Production Support roles within enterprise environments - 3+ years experience in a people management or team leadership role - Strong experience supporting enterprise applications across multi-tier architectures - Proven experience managing incidents, problem management, and service delivery processes - Excellent troubleshooting and analytical skills across applications, databases, and integrations - Demonstrated experience driving automation within support environments (e.g. scripting or workflow automation) - Strong stakeholder management and communication skills, working across technical and non-technical teams - Experience working in a fast-paced, global support environment - Proficiency with monitoring, ticketing, and collaboration tools (e.g. ServiceNow/Jira, Salesforce, Datadog/NewRelic) Requirements - Experience in cloud-based environments (Azure preferred) - Familiarity with containerized environments (Kubernetes/AKS) - Experience with API-based architectures and integrations - Exposure to DevOps practices and CI/CD pipelines - Experience with AI/ML-powered observability, automation tools, or intelligent alerting platforms - Experience working within Agile delivery frameworks, preferably SAFe (Scaled Agile Framework) Company Description Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Role Description The Business Systems Analyst Senior serves as a SME providing ongoing business analysis support in the multi-domain (Member, Provider) Master Data Management (MDM) and Enterprise Reference Data Management (ERDM) area. This is a 100% Remote position but you must live in EST time zone. Responsibilities - Leads the requirements management process for change requests/enhancements or projects pertaining to MDM/ERDM area. - Provides clear documentation on business & technical requirements, source to target mappings, data specifications, business rules, and process flows relevant to MDM/ERDM initiatives. - Perform hands-on data analysis using SQL, Databricks, and related querying tools to validate data, research & troubleshoot data discrepancies, conduct root cause analyses and gap analysis. - Act as liaison between the business and IS technical teams, leading the definition of functional requirements, explaining changes to business processes, and continually communicating status. - Serves as an expert advisor to the IS team regarding the business to ensure the effort meets business needs. - Proactively identifies opportunities for process/system enhancement/improvement and brings to the attention of management and business, as appropriate. - Identifies potential opportunities to automate existing processes. - Provides accurate time/resource estimates for assigned tasks by proactively managing ambiguous business needs and scope creep. - Reviews test plans and scripts for completeness and accuracy, and conducts integration testing and user acceptance testing (UAT). - Demonstrates strong problem-solving skills, including evaluating alternatives, recommending solutions, and articulating impacts. - Tracks the status of all service requests, open incidents and change tickets from initiation through resolution, adhering to strict SLA timelines. - Facilitates meetings with business stakeholders and technical counterparts. Qualifications - At least five (5)+ years in business systems analysis, with specialized experience in Master Data Management. - At least five (5)+ years in a healthcare environment. - Must have MCO/Payer experience on Provider contracting & maintenance, Member enrollment services. - Previous experience working with FACETS claims system preferred. - Proficiency in data analysis using SQL, Excel and experience with MDM tools (e.g. Informatica, Reltio, SAS DataFlux). - Knowledge of MDM concepts like defining match-and-merge rules, survivorship criteria, and validation logic to maintain golden records. - Ability to function independently with limited work direction. - Excellent communication, stakeholder management, and ability to translate technical concepts for business users and vice-versa. Benefits - Flexible work solutions including remote options, hybrid work schedules. - Competitive pay. - Paid time off including holidays and volunteer events. - Health insurance coverage for you and your dependents on Day 1. - 401(k). - Tuition reimbursement and more.

Role Description You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success. - The clinical auditor performs clinical and operational audits as a means of verifying accuracy of information and compliance to established policies, practices, and regulations. - Responsible for quality review of care process from physician order, registration, chart documentation, charging, and billing to reimbursement. - Has collaborative relationship with revenue integrity advisors for root cause analysis and education of departments. Qualifications - High School Diploma/G.E.D. Required - Associate Degree Required - Bachelor Degree Preferred (Bachelors Degree/BSN preferred) - 5 years direct patient care in a hospital setting required - RN experience highly preferred; although technical skills and medical experience may substitute Company Description CommonSpirit Mountain Region’s Corporate Service Center is headquartered in Centennial, CO where our corporate leaders and centralized teams support our hospitals, clinics and people – including marketing, human resources, employee benefits, finance, billing, talent acquisition/development, payor relations, IT, project management, community benefit and more. Many of our centralized teams offer a remote work option which supports a healthy work-life balance while still providing a culture of collaboration and community where incredible people are doing incredible things every day.