Role Description We are looking for a Power Plant Operations Engineer (PPOE) to join our Network Operations team that operates, maintains, and optimizes performance of Stem’s full portfolio of C&I-sited behind-the-meter (BTM) and front-of-the-meter (FTM) energy storage systems (ESS). You will have the opportunity to work with a stellar team building bleeding edge technologies in Artificial Intelligence, IOT Networking, Energy Storage use-cases and advanced hardware/controls integration to revolutionize the grid. An ideal candidate has a solid Power Electronics background and loves being the subject matter expert (SME) on deployed systems, developing and owning technical relationships with equipment OEMs, identifying and resolving equipment and operational issues, and representing Stem in mission-critical operational improvement relationships with partners and asset owners to achieve real business outcomes. We seek a customer-oriented, hands-on self-starter who is analytical and detail-oriented, with a commitment to excellence and a passion to create world-class solutions. To succeed at Stem, they must take ownership, be curious and motivated, and be prepared to be part of a first-in-class, high-performance team. Responsibilities - Identify, prioritize, and troubleshoot ESS equipment and operational incidents in accordance with customer business requirements, organizational policies, and operational impact. - Collaborate with Product Development Team to ensure operational sustainability point of view is considered during NPI. - Create KPIs to analyze and discover possible growing issues and opportunities for improvement. - Develop tools and processes to support continuous improvement initiatives. - Create new rules for our data engine, to support strategic root cause corrections. - Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. - Document all actions in accordance with standard company policies and procedures. - Coordinate with field technicians during installation and operational issue resolution. - Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles. - Perform basic systems testing and operational tasks (Installation of patches, network connectivity testing, script execution, etc.). - Lead multiple ad hoc technical teams in operational environments with high uptime requirements. - Train and Support Tier 1 team on new Systems, Devices and Projects. Requirements - BS degree from an accredited college or university in Electrical Engineering or related field. - 1-3+ years’ experience with systems that incorporate batteries, solar, and power conversion systems. - Aptitude to quickly learn new systems/technical applications. - Self-motivated, detail-oriented personality, demanding high quality performance from self and colleagues. - Basic knowledge of network communication architectures and protocols. - Strong communication skills, with the ability to communicate clearly with customers and Stem technical personnel in high stress situations. - Ability to think creatively to resolve problems. - Experience with Jira & Confluence, SQL, Python, Linux/command line, Big Data visualization, relational databases are a plus. - Knowledge in electrical power and metering systems a plus. Benefits - A competitive compensation package, including eligibility for a bonus or commission based on the role. - Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage). - 401k (pre- or post-tax) on first day of employment. - 12 paid calendar holidays per year. - Flexible time-off.

• Provide a consistent and high level of service to our business units • Process data entry transactions timely and accurately • Compiles and distributes regular recurring reports • Produces presentation materials with direction from management and/or team leads • Research lease agreements and tenant data to generate summary reports or process required property management type transactions • Check emails daily (manage personal inbox and administrative inboxes) • Perform other duties as assigned

• Lead the development and execution of media plans and independently own client communications and platform trainings. • Own media strategy and campaign planning, builds, and ongoing management of our clients’ media efforts, including QA • Build trust and rapport with clients and own client communications and updates, review requests and questions, and troubleshoot issues on platforms and media execution • Work effectively with team members to complete day-to-day tasks for both clients and internal efforts and actively seek opportunities to guide junior team members in need of assistance with tasks (internal and external) • Collaborate with peers to receive learnings, from both internal and external sources • Learn and act on explicit motivations/needs of both internal and external stakeholders, build baseline trust & rapport via written & verbal communication, and actively seek to understand and improve the client experience • Execute on media platforms across Programmatic, Social, and Search channels such as, but not limited to: Programmatic DSPs: DV360, TTD, Amazon DSP, etc. • Utilize internal tools and processes for day-to-day work and task completion, e.g. Slack, GSuite, Salesforce, Workday, etc. • Keep up to date on Monks offerings and changes within the ad industry, and identify opportunities to enhance client services

• Build on your technical media skills and your ability to both collaborate with internal team members and manage client communications and relationships. • Assist in and/or own campaign planning, builds, and ongoing management of our clients’ media efforts. • Assist in and/or own client communications and updates, review requests and questions, and troubleshoot issues on platforms and media execution. • Partner with team members to ensure a high standard of work and communication, including quality assurance against all media execution. • Work effectively with team members to complete day-to-day tasks for both clients and internal efforts. • Collaborate with peers to receive learnings, from both internal and external sources. • Execute on media platforms across Programmatic, Social, and Search channels such as, but not limited to… • Utilize internal tools and processes for day-to-day work and task completion, e.g. Slack, GSuite, Salesforce, Workday, etc.