• Own and manage relationships with assigned Channel Partners (MSPs, resellers, distributors), serving as the primary commercial point of contact. • Drive revenue growth and retention through partners by proactively managing renewals, identifying expansion opportunities, and supporting partner‑led new business. • Act as a trusted advisor to partners, aligning Patch My PC solutions to their business models, customer needs, and go‑to‑market strategies. • Retain responsibility for the end‑customer experience when customers engage directly, including onboarding support, issue resolution, commercial questions, and escalations, in coordination with the partner. • Orchestrate partner‑led opportunities end‑to‑end, including pipeline management, forecasting, and contract negotiations, while collaborating closely with internal teams. • Build strong product and industry knowledge to effectively position value, identify expansion opportunities, and support both partners and customers. • Maintain accurate account, opportunity, and pipeline data in Salesforce to support forecasting, prioritization, and partner execution.

Title: Remote Account Resolution Specialist Location: Jacksonville, FL Job Description: Full-time Description $17/hour + Monthly Bonus | Full-Time | Monday–FridayMake an impact—while working from home. Join BCA Financial Services and help patients resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we’d love to meet you. You’ll play an important role in helping patients navigate their financial responsibilities with respect and care. We’ll provide the equipment, tools, training, and support—you bring the drive to succeed. What We Offer: - $17/hour + monthly bonus opportunities - Consistent Monday–Friday schedule - Medical, dental, vision, GAP, and life insurance - 401(k) with company match - Paid time off and paid holidays - Company-provided equipment What You’ll Do: - Talk with patients to help them understand their accounts and find solutions - Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable. - Handle a high volume of inbound and outbound calls - Accurately document interactions in our systems - Meet performance goals (with support and coaching along the way) Requirements Qualifications: - 1+ year of experience in a call center, customer service, billing, or collections - Strong communication and problem-solving skills - Ability to build trust and work through sensitive conversations - Basic knowledge of medical terminology (preferred) - A reliable, detail-oriented work style Work-From-Home Requirements: - Must reside in: FL, GA, MO, NE, NC, SC, TN, or VA - Quiet, private workspace - High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer - Wi-Fi and hotspots are not supported - Must meet tech requirements before training begins BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status. Keyword Search: early out collections, self-pay collections, customer service, healthcare, now hiring, customer support, collections, accounts receivable, A/R, AR, billing, bill collector, billing clerk, remote collections clerk, patient account, medical, revenue cycle, patient financial, sales, medical billing, medical office, medical front desk, call center, call center representative, remote call center, customer service jobs, contact center, remote medical call center representative, remote work, virtual call center, work from home, remote work from home, patient account representative, patient customer service, medical collections, patient financial representative, healthcare collections, virtual collections rep, virtual patient representative, virtual collections. Salary Description $17.00 Per Hour

• Designing, implementing and owning a 1-to-3-year sales strategy for eBooks, Journals and Open Access within your territory • Achieving and exceeding annual sales targets, contributing to the overall revenue and profit objectives of the business division • Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio. Travel for this role is expected to be 30% to 50%. • Developing strong professional and industry stakeholder networks with key accounts within the assigned territory • Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction • Collecting and disseminating market, competitor, and customer feedback • Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time • Upholding company trading and terms policy, to protect profitability and value of business in territory • Liaising actively with stakeholder departments or groups within the business to enhance T&F’s coverage of the territory – product specialists, sales support, editorial, marketing • Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends. • Identifying areas of opportunity; offering suggestions and making recommendations for improvement to appropriate managers • Regularly updating the companies CRM with relevant customer and opportunity information

• Develop and execute channel partner strategies to achieve sales targets. • Manage and nurture relationships with key channel partners. • Identify and recruit new channel partners to expand market reach. • Collaborate with internal teams to align on product and marketing strategies. • Provide training and support to channel partners to improve their sales performance.