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JuneShine

Honest Alcohol For A Healthier Planet.

Direct-to-Retail Support Associate

AssociateGeneralPart TimeRemoteMid LevelTeam 11-50Since 2018H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

22 hours ago

Salary

$27 - $30 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Direct-to-Retail Support Associate

JuneShine

• Manage inbound (Direct-to-Retail) D2R support tickets from licensed retail partners via our CRM • Serve as the primary contact for retailer inquiries related to orders, products, fulfillment, and account support on behalf of Willie’s Remedy+ • Coordinate with internal teams (sales, ops, fulfillment) to resolve retailer issues • Manage all D2R operational issues within Shopify and Stord, including damages, missing items, fulfillment discrepancies, and replacement requests, ensuring timely resolution and proper documentation • Help build out FAQs, canned responses, and SOPs for the D2R function • Support the CX Manager with reporting and process improvement as the channel grows

Job Requirements

  • Must be 21 years of age or older at the time of application
  • Available to work 15-25 hours per week distributed daily Monday-Friday
  • Minimum 2 years of customer service experience in a digital or remote support environment (CRM, ticketing, or ecommerce preferred)
  • Prior experience working remotely/from home preferred
  • Excellent verbal and written communication skills
  • Experience with Shopify and/or a CRM platform (Richpanel or Zendesk and Shopify)
  • Proficient with use of technology, systems, and software
  • Able to stay focused and efficient during multiple-hour shifts
  • Highly organized and strong ability to multitask
  • Desire to work in a fast-paced, growing company
  • Must be authorized to work in the US - visa sponsorship is not available for this role

Benefits

  • Paid sick leave in accordance with state and local laws
  • 401(k) with up to 4% company match, free financial coaching, student loan match support, and 529 education savings accounts
  • Product and soft goods discounts & perks
  • And so much more!

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