Honest Alcohol For A Healthier Planet.
Direct-to-Retail Support Associate
Location
California
Posted
22 hours ago
Salary
$27 - $30 / hour
Seniority
Mid Level
Job Description
Direct-to-Retail Support Associate
JuneShine
• Manage inbound (Direct-to-Retail) D2R support tickets from licensed retail partners via our CRM • Serve as the primary contact for retailer inquiries related to orders, products, fulfillment, and account support on behalf of Willie’s Remedy+ • Coordinate with internal teams (sales, ops, fulfillment) to resolve retailer issues • Manage all D2R operational issues within Shopify and Stord, including damages, missing items, fulfillment discrepancies, and replacement requests, ensuring timely resolution and proper documentation • Help build out FAQs, canned responses, and SOPs for the D2R function • Support the CX Manager with reporting and process improvement as the channel grows
Job Requirements
- Must be 21 years of age or older at the time of application
- Available to work 15-25 hours per week distributed daily Monday-Friday
- Minimum 2 years of customer service experience in a digital or remote support environment (CRM, ticketing, or ecommerce preferred)
- Prior experience working remotely/from home preferred
- Excellent verbal and written communication skills
- Experience with Shopify and/or a CRM platform (Richpanel or Zendesk and Shopify)
- Proficient with use of technology, systems, and software
- Able to stay focused and efficient during multiple-hour shifts
- Highly organized and strong ability to multitask
- Desire to work in a fast-paced, growing company
- Must be authorized to work in the US - visa sponsorship is not available for this role
Benefits
- Paid sick leave in accordance with state and local laws
- 401(k) with up to 4% company match, free financial coaching, student loan match support, and 529 education savings accounts
- Product and soft goods discounts & perks
- And so much more!
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