• Manage the day-to-day operation, availability, and performance of the organization's IT infrastructure and operational services. • Lead and develop the IT Operations team, fostering a culture of accountability, customer service, collaboration, and continuous improvement. • Administer and maintain enterprise infrastructure, including networking, servers, storage, cloud services, endpoint management, identity platforms, and collaboration technologies. • Oversee the administration, lifecycle management, and operational support of core SaaS platforms and IT systems, ensuring they remain secure, reliable, and aligned with business needs. • Plan and execute infrastructure upgrades, technology refreshes, and operational improvement initiatives to maintain a modern and resilient IT environment. • Manage enterprise backup, disaster recovery, and business continuity capabilities to minimize operational risk and downtime. • Partner with the Information Security team to implement security best practices, vulnerability remediation, endpoint protection, and compliance requirements. • Oversee IT operations, ensuring incidents, service requests, and changes are managed effectively while meeting established service levels. • Develop and maintain infrastructure documentation, operational procedures, system inventories, and technical standards. • Build and maintain strong relationships with technology vendors, managed service providers, and implementation partners, coordinating on-site engagements and ensuring successful delivery of infrastructure and technology initiatives. • Serve as the primary IT owner for infrastructure-related vendor implementations, coordinating resources, validating deliverables, and ensuring smooth transition into ongoing operations. • Collaborate closely with Enterprise Applications, Business Relationship Management, Cybersecurity, and business stakeholders to support enterprise technology projects and organizational priorities. • Manage infrastructure-related budgets, technology licensing, maintenance agreements, and hardware lifecycle planning. • Monitor infrastructure health, operational metrics, and system performance, identifying opportunities to improve reliability, efficiency, and user experience. • Evaluate emerging technologies and recommend practical solutions that improve operational effectiveness, scalability, and service delivery. • Other duties as assigned.

Role Description ¿Buscas un trabajo que puedas compaginar con tus estudios o con otra actividad entre semana? Tienes conocimientos de informática y te interesa adquirir experiencia en un entorno tecnológico estable? En Experis España buscamos un/a Técnico/a de Soporte IT para incorporarse a un proyecto estable de soporte tecnológico. Se trata de una posición ideal para personas que buscan compatibilizar su vida laboral con otras actividades, trabajando exclusivamente fines de semana y festivos. - Formarás parte de un equipo de soporte encargado de garantizar la continuidad del servicio durante fines de semana y festivos. - Atención y resolución de incidencias de primer nivel. - Registro, seguimiento y escalado de incidencias cuando sea necesario. - Monitorización de servicios y sistemas. - Gestión de tickets mediante herramientas de soporte. - Comunicación con diferentes equipos técnicos para asegurar la continuidad del servicio. - Documentación de incidencias y actuaciones realizadas. - Colaboración en un entorno dinámico, orientado a la calidad del servicio. - Un puesto ideal para desarrollar experiencia profesional en el área de soporte IT. Qualifications - Formación en Informática (FP, Grado o estudios en curso) o experiencia equivalente. - Conocimientos básicos de soporte informático y resolución de incidencias. - Manejo de entornos Windows y herramientas ofimáticas. - Capacidad de aprendizaje, organización y orientación al cliente. Requirements - Estén estudiando y busquen un trabajo compatible. - Tengan otro empleo entre semana y quieran complementar ingresos. - Busquen adquirir experiencia en el sector IT. Benefits - Modalidad: Remoto. - Posibilidad de acudir puntualmente a oficinas en el área de Barcelona cuando el servicio lo requiera. - Jornada: Exclusivamente fines de semana y festivos, en turnos rotativos de mañana o tarde. - Contrato estable con Experis España. - Salario: 7.500 brutos anuales. Company Description Si buscas una posición estable, compatible con tus estudios o con otra actividad laboral, y quieres desarrollar tu carrera en el sector IT, ¡queremos conocerte! Envíanos tu candidatura y forma parte del equipo de Experis España.

Role Description The Help Desk Analyst will provide Tier I and Tier II technical support for the myColorado mobile application and portal, supporting citizens using state digital services. The role involves troubleshooting issues across iOS and Android devices, assisting users with installation and configuration of the myColorado app, and documenting issues within the ticketing system. The analyst will serve as the first point of contact for users, resolving technical issues, escalating complex problems, and ensuring a high level of customer service while supporting Colorado's digital government initiatives. Qualifications - Experience providing Tier I / Tier II Help Desk or Service Desk support - Experience troubleshooting mobile applications on iOS and Android - Strong customer service and communication skills - Experience using IT ticketing systems (ServiceNow, Jira, Zendesk, etc.) - Ability to analyze and troubleshoot login, connectivity, and application issues - Experience documenting incidents and troubleshooting steps clearly Requirements - Provide Tier I and Tier II technical support for enterprise and agency IT services. - Troubleshoot login issues, connectivity problems, and software errors related to the myColorado app and portal. - Support iOS and Android mobile platforms including app installation and configuration. - Analyze, reproduce, document, and resolve application issues. - Escalate unresolved issues to appropriate teams. - Create, update, and track incidents within the ticketing system. - Accurately record calls, chats, and user interactions. - Assign appropriate priority and severity levels to tickets. - Monitor ticket status and provide updates when SLA timelines are at risk. - Act as the primary point of contact for myColorado users. - Provide professional and courteous support via phone, chat, or email. - Educate users on app functionality, installation, and troubleshooting steps. - Handle customer complaints and provide timely resolution. - Follow documented procedures during planned or emergency service outages. - Communicate outage updates to users. - Ensure all outage-related tickets are linked to the appropriate parent ticket. - Maintain clear documentation of issues and troubleshooting steps. - Collaborate with internal teams to escalate bugs, technical issues, or security concerns. - Participate in team meetings and contribute to process improvements. Company Description

• Responsible for monitoring, supporting, and managing incidents across the enterprise-wide network, systems, and applications • Emphasizes real-time situational awareness to proactively identify and address issues • Escalates issues to internal and external support teams and assists with troubleshooting efforts • Leads IT incident bridge calls to resolution by providing status updates • Monitors network connectivity and performance and coordinates with telecom carriers • Performs system and application monitoring and diagnostics • Ensures resolution of incidents within defined SLAs • Provides first-line troubleshooting for corporate data center technologies • Maintains technical documentation and standard operating procedures