• Oversees and manages all aspects and functions of the Funding Department • Manages the Funding Leadership Team within the assigned territory • Coordinates with the Divisional Vice Presidents, Regional Area Directors, Branch Leaders, Assistive Technology Professionals, and other office leadership and support personnel • Manages transaction cycle time from Ready to Process to Funding Approval • Coordinates and manages the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team • Develops and maintains training materials, guides and progress reporting • Monitors productivity, quality, and compassion of the Funding Specialists • Responsible for employee and client conflict resolution • Manages payroll/administrative function for all direct reports

• Responsible for managing an application development team, including staffing, work assignments, performance management, and employee development • Develop and prioritize project plans and requirements, ensuring compliance with IT policies, security, and regulatory requirements • Manage moderate to large sized projects, including those involving multiple technologies and complex business functionality • Establish and maintain communications and working relationships with other departments across the enterprise • Provide design input and implementation supervision on complex software development projects • Provide guidance to staff regarding work procedures, code reviews, unit tests, security scans • Transfer system knowledge to junior team members and provide coaching • Lead team in collaboration on projects and customer issue resolution • Determine work requirements, priorities, and best use of resources • Perform administrative duties of enterprise applications and systems • Architect, develop and test new applications • Monitor and measure individual performance and provide feedback and training • Mentor staff for continued growth of employee skills • Hold regular meetings with direct reports to discuss goals and review performance • Evaluate each goal, behavior, and skill set • Participate in the hiring of new employees • Perform other related duties and responsibilities as assigned

• Organize, develop, and mentor a team of PIP claims adjusters. • Assign and prioritize workload to ensure timely and accurate claims processing. • Conduct regular team meetings to provide updates, address concerns, and promote a collaborative work environment. • Review complex or high-value PIP claims for accuracy and compliance with company policies and state regulations. • Provide guidance and expertise to claims adjusters on challenging cases. • Monitor claims progress to ensure timely resolution and adherence to service level agreements. • Implement and maintain quality assurance processes to ensure claims accuracy and compliance. • Conduct audits and provide constructive feedback to claims adjusters for continuous improvement. • Develop and deliver training programs to enhance the skills and knowledge of claims adjusters. • Collaborate with customer service teams to address customer inquiries and concerns related to PIP claims.

• Manage the customer service team (L1 and L2), overseeing performance, daily routines, and employee development • Ensure monitoring and progress of operational requests, guaranteeing deadlines and quality in handling • Support the team in resolving more complex incidents and operational critical issues • Monitor performance indicators (KPIs) and propose actions for continuous operational improvement • Organize and distribute incoming requests among the team • Ensure compliance with processes and operational standards • Interface with internal teams and partners to align and advance requests • Participate in operational meetings to ensure activity alignment and set priorities • Support identification of improvements in processes and operational routines • Track ticket volumes and manage queues and deadlines • Act as the operation's focal point, supporting the team in resolving requests and ensuring smooth execution of activities • Monitor and ensure the quality of service, working on continuous process improvements • Contribute to internal and external communication, promoting alignment between the team, departments, and partners