Relais & Châteaux

• Operate the H125B3 Single Squirrel safely and efficiently in accordance with company procedures and UK CAA regulations. • Conduct pre-flight planning, aircraft inspections, and post-flight reporting. • Carry out missions in varying operational and weather conditions across North Wales and beyond. • Maintain the highest standards of safety, professionalism and operational discipline. • Work closely with operations staff, engineers and clients to deliver reliable service. • Ensure all documentation, flight logs and compliance records are completed accurately. • Support operational readiness and contribute to continuous improvement in flight safety.

• Support & Reservation Advise clients (BtoB and BtoC) wishing to book a stay within the Relais & Châteaux network • Make reservations mainly by phone (incoming & outgoing calls) and by email • Offer personalized itinerary according to clients’ needs • Actively contribute to the development of revenue by achieving the set objectives (call duration, conversion rate, customer satisfaction...) • Work closely with the East Coast Sales Manager to assist in handling travel agencies’ reservations managed in their portfolio • Ensure careful and rigorous follow-up with VIP requests • Manage group and seminar booking requests • Ensure quality follow-up and efficient after-sales service: disputes, cancellation conditions, booking commissions... • Provide regular reporting to management • Use CRM and booking tools in compliance with established processes • Participate in the improvement of internal procedures and in the rise in quality of the service

• Curare la mise-en-place dei tavoli e il servizio (colazione/cena) • Partecipare al lavoro e alle responsabilità del team di sala • Registrare le comande, curare l’ospite e porre attenzione ai dettagli • Supportare le esigenze dell’hotel nel servizio alle colazioni e in camera • Preparare la sala per tutti i servizi richiesti

• Coordinamento operativo del reparto Booking / gestione turni • Gestione delle richieste provenienti dai canali utilizzati (telefono/e-mail, sito web e portali online) • Puntuale aggiornamento dei sistemi gestionali aziendali • Promozione e vendita dei servizi, in stretta collaborazione con il team Sales & Marketing, ed anche tramite sviluppo di azioni di up-selling e cross-selling • Collaborazione con gli altri reparti delle varie case per assicurare un flusso continuo di informazioni • Contributo al miglioramento continuo dei processi e all’introduzione di strumenti digitali e di automazione (AI) a supporto dell’efficienza operativa. • Gestione e valorizzazione delle risorse del reparto. • Utilizzo giornaliero costante del CRM aziendale di Gruppo per sviluppare la conoscenza del Brand.

• Ensure that every member of the delegation is maximizing membership benefits • Main point of contact for members in the delegation • Implement global initiatives with an understanding of regional needs • Work closely with the Delegate in the region to champion local needs • Propose and implement the delegation action plan based on an annual budget • Supervise training activities • Ensure HR services and partnerships with key hospitality Universities • Work closely with partnerships team to leverage existing global relationships • Produce editorial content concerning the members of the delegation • Support local promotional events included in the annual action plan • Organize showcases or brand events when relevant • Represent Relais & Châteaux at various events to increase brand awareness • Submit bi-weekly updates to the International Director of Member Services and the Delegate

• Management et animation des équipes • Manager, organiser et coordonner l’ensemble du personnel du pôle Commercial et Réservations • Développer la cohésion, la motivation et la performance des équipes • Participer au recrutement, à l’intégration et à la formation des collaborateurs • Élaborer le plan d’actions commerciales annuel du Domaine et des hôtels SFH • Identifier les tendances du marché et positionner l’établissement face à ses concurrents • Développer le portefeuille clients et négocier de nouveaux contrats sur les segments MICE et Loisirs • Analyser les performances commerciales et proposer des actions d’optimisation • Optimiser le remplissage et la rentabilité de l’établissement • Superviser la communication externe et les campagnes digitales en collaboration avec les partenaires • Représenter l’hôtel lors d’événements, visites d’inspection et rendez-vous clients