• Lead and motivate a team of support associates • Drive engagement, accountability, and a customer-first mindset across the team • Support recruitment and onboarding of new team members • Develop, implement, and optimise support policies, procedures, and standards

• Own product strategy and translate Archive's company strategy and growth plan into a clear, multi-quarter roadmap and prioritization across the platform • Drive scalable product development across the full Archive stack: consumer shopping, peer-to-peer marketplace, trade-in and managed-resale supply, retail point-of-sale, brand and admin tooling, warehouse + 3PL visibility, customer support, and data and analytics • Define standard vs. custom boundaries so enterprise demands don't quietly capture the roadmap • Be the single owner of product prioritization, so strategy stays crisp and the founders are no longer making day-to-day product calls • Prioritize toward business outcomes, based on what will have the most impact on GMV, supply, demand and brand margin, not just customer satisfaction • Make hard calls with clarity and build durable decision-making mechanisms as we scale • Actively explore how AI and agentic capabilities change what we build, and how • Question traditional product definitions, and rebuild where it creates real leverage • Partner with Engineering as a true pair to keep strategy, sequencing, and execution tight • Lead cross-functional planning with Engineering, Design, Implementation, and Internal Ops so launches land • Build a product cadence that turns customer and business needs into shipped outcomes, with clear measurement and accountability • Strengthen product communication across the company: what we're building, why it matters, and what's changing • Hire, develop, and lead a high-performing product team, and partner closely with Design • Raise the bar on product quality and autonomy, and codify how the team works

• Owning a product area and prioritizing competing interests to deliver outsized value • The scope of your product area will include solutions that help Accompany Health engage patients in our care model, including, but not limited to, scheduling software • Aligning many stakeholders of different backgrounds (e.g., engineering; data; clinical operations; finance; strategy & growth) to cut through the noise and deliver a clear path forward in the face of competing priorities • Framing product trade offs clearly for a broader, sometimes non-technical audience • Being the voice of your product in broader, cross-functional discussions and decisions • Working with stakeholders across the company to capture business requirements • When needed, conducting build-buy analyses and evaluating vended software solutions, and then leading the implementation process for selected software, including the integration of complex data flows with our home-grown, core platform • Working with the design and engineering team to get items refined and ready for development • Participating actively in sprint planning and execution • Working with the rest of the product and engineering teams to prioritize software developments across our product roadmap • Performs other duties as assigned

• Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to rollout. • Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy. • Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards. • Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation. • Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.