• Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to rollout. • Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy. • Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards. • Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation. • Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.

• Your first few months will be to learn how to be a product manager • Conduct structured product walkthroughs to map user journeys and surface friction points • Own user feedback monitoring — synthesizing signals from app reviews, support tickets, and research into actionable insights for the team • Drive bug triage and resolution in partnership with Engineering, ensuring quality issues are prioritized and closed • You'll take on end-to-end delivery of product initiatives like landing pages and compliance-driven features, then expanding to more complex funnel work based on how quickly you develop • You'll also contribute to A/B test design, funnel analysis, and experiment interpretation, and developing the experimental mindset that defines strong product managers

• Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to rollout. • Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy. • Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards. • Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation. • Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.

• Define and execute product strategy and roadmaps aligned with company goals and customer needs • Lead cross-functional teams (engineering, UX, clinical, marketing) through the product lifecycle, managing execution of features through Product Owners • Conduct market research, user interviews, and competitive analysis to inform product decisions • Track and report on product performance using data to drive continuous improvement • Lead GTM strategy, including defining offerings, packaging, and pricing models to accelerate growth • Size the market opportunity for new offerings, develop monetization plans, and evaluate financial impact • Work across marketing, sales, and partner teams to build insight into emerging market segments • Build clear business cases and market entry frameworks to justify product investment decisions • Contribute to product client proposals • Partner directly with clients and strategic accounts to develop solutions, gather feedback, and validate product-market fit • Act as the voice of the customer throughout the product lifecycle—advocating for usability, value realization, and satisfaction • Lead client-facing presentations and product briefings to drive adoption and engagement • Collaborate with Customer Success and Account Management to identify upsell and cross-sell opportunities