Super Dispatch logo
Super Dispatch

The smart auto transport platform #movecarsfaster

Customer Onboarding Specialist

Location

United States

Posted

9 days ago

Salary

0

Seniority

Senior

Associate DegreeEnglish

Job Description

Customer Onboarding Specialist

Super Dispatch

• Own the onboarding relationship for each customer, understanding their workflows and goals and keeping implementation on schedule across multiple accounts at once. • Configure the platform, set up integrations, and get users and organizations fully operational. • Train customers on how to use Super Dispatch effectively for their specific operations, covering features, workflows, and best practices. • When customers have integration needs, help them understand their options and best practices for connecting Super Dispatch with their existing systems. • Use AI productivity tools to improve the consistency and efficiency of your onboarding work. • Identify issues early, escalate complex technical problems to the right teams, and work with product and support to remove blockers. • Support change management within customer organizations to drive adoption and long-term value.

Job Requirements

  • Experience in customer onboarding, implementation, solutions consulting, or technical account management.
  • Tech-savvy and quick to learn new software.
  • Comfortable with API concepts and integration workflows, able to explain how systems connect and guide customers on best practices.
  • Coding not required.
  • Clear communicator who can explain technical concepts to non-technical audiences.
  • Proficient with AI productivity tools.
  • Experience in Salesforce or a similar CRM.
  • Organized and self-directed, able to manage multiple accounts in a remote environment.
  • Willing to develop working knowledge of the auto transport industry to better advise customers.
  • Willing to travel domestically on an occasional basis for on-site onboarding.

Benefits

  • Great Culture - We strive for transparency and you’ll work with like minded highly motivated people excited about solving complex problems
  • Great Insurance - We offer multiple health, dental & vision plans with a portion of the employee premiums paid by the company
  • Retirement - We provide both Stock Options and 401K with a company match
  • Remote First Culture - We’re a 100% distributed team!
  • Wellness Stipend - We provide a monthly stipend for your health, wellbeing, and fitness needs ($50/mo)
  • Generous Time Off - Flex PTO policy so you can take the time you need, when you need it, as well as 6-12 weeks paid parental leave
  • Great Gear - we’ll set you up for success with the latest tech

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