The market leader in youth-sports experiences. RCX is committed to improving the accessibility and inclusivity of sports
Onboarding Coordinator
Location
United States
Posted
9 days ago
Salary
$50K - $52K / year
Seniority
Senior
Job Description
Onboarding Coordinator
RCX Sports
• Act as the main point of contact for assigned new League Operators from the time they sign their operating agreement through the placement of their first league order. • Conduct regular communication with operators via phone, email, and text to provide proactive updates, guidance, and support. • Follow established onboarding workflows to guide operators through each stage of setup, identifying when additional support or touchpoints are needed. • Assess operator readiness and determine the level of support required for each operator to successfully run their first season. • Ensure operators maintain program compliance and adhere to RCX standards throughout the onboarding process. • Maintain accurate records and notes in Salesforce, documenting progress, key decisions, and challenges to support seamless handoff to long-term Account Managers after season one. • Assist the onboarding team with reporting and troubleshooting operational, logistical, and system-related issues impacting assigned accounts during onboarding. • Identify, track, and report pain points or roadblocks that may hinder operator success, collaborating with internal teams to assist in developing solutions and process improvements. • Partner cross-functionally with League Success, Fulfillment, and Technology teams to ensure a coordinated and efficient onboarding experience • Support data-driven decision-making by contributing insights and feedback from onboarding experiences to improve future processes and training materials.
Job Requirements
- Bachelor’s degree in Sports Management, Business, Communications, or related field or 3+ years of related experience as a league operator or owner, or sports director at a national organization
- 1-2 years working directly with youth sports leagues, recreational programs, club operations, or community sports organizations
- Prior experience managing customer relationships in a service-oriented environment (sports management, education, SaaS, or franchise support)
- Hands-on involvement in planning, coordinating, or executing sports events, camps, or tournaments
- Understanding of the lifecycle of a youth sports season (registration, scheduling, equipment, gameplay)
- Excellent communication skills with ability to provide proactive updates and guidance via multiple channels
- Strong organizational and problem-solving abilities
- Experience working cross-functionally across multiple departments
- Customer service excellence
- Strong data management and documentation skills
- Experience using CRM tools such as Salesforce (preferred)
- Passion for youth sports and expanding access to sporting opportunities.
Benefits
- Enroll in comprehensive benefits & insurance plans with no waiting period
- Expense up to $65 per month for health & wellness
- Contribute to your 401k retirement savings with company matching
- Enjoy a relaxed casual dress code
- Enjoy a variety of time off benefits including Unlimited PTO and paid Parental Leave
- Work equipment (laptop and monitor) provided by RCX Sports
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