Role Description This role is available as a remote position. As an Onboarding Specialist at Digitail, you'll ensure a seamless transition for our clients onto our software platform. Your primary role will be leading the onboarding and implementation process—working closely with clients to understand their needs, configure the software to their requirements, and provide training for successful adoption. You'll be a key point of contact between our clients and Digitail's internal teams, driving customer satisfaction and retention. What you’ll do as an Onboarding Specialist at Digitail: - Collaborate with the sales team to gather client requirements and expectations during the pre-implementation phase. - Conduct thorough discovery sessions to understand client workflows, data structures, and implementation needs. - Configure Digitail to match client specifications, creating customized solutions for their unique needs. - Lead the onboarding process by training clients to effectively use and maximize the software's features. - Assist clients with data migration, ensuring accuracy and integrity throughout the process. - Troubleshoot technical issues during implementation, escalating to appropriate teams when needed. - Conduct regular check-ins with clients to ensure satisfaction and address any concerns. - Work with product management and engineering teams to relay client feedback and improve our product. - Partner with the CSM team to ensure smooth transitions between sales, onboarding, and ongoing success. Qualifications - Proven experience in a similar role, preferably in SaaS or software implementation. - Excellent people skills—you build rapport and trust with clients naturally. - Strong problem-solving abilities to tackle implementation challenges head-on. - Proven ability to manage multiple client implementations independently. - Tech-savvy—you quickly adapt to new technologies and learn new systems. - Adaptable and thriving in a fast-paced environment with changing priorities. - Strong understanding of veterinary clinic operations and workflows. - Proficiency in configuring and implementing software solutions, preferably in the veterinary or healthcare industry. Benefits - Salary range of 65-85k in local currency. - PTO + Bank holidays: local standard. - Continuous learning and personal growth: We offer a $1,000 (USD) yearly budget for learning and growth opportunities. - Health insurance.

Role Description As a Experience Design Strategist embedded in People & Communities (P&C) change initiatives, you design how people build the knowledge, skills, and confidence needed to adopt new ways of working. You recognize that learning is not a discrete event in a change journey — it is woven through every phase, from early awareness to sustained behavior change. - Leverage AI-enabled learning technologies to personalize the learning journey directly in the flow of work. - Analyze complex workflows to identify opportunities for AI augmentation and enablement interventions. Experience Design for Change - Design experience frameworks and journeys that are sequenced to the phases and emotional arc of a change initiative. - Develop audience-segmented strategies that account for varying roles, prior knowledge, and readiness levels. - Translate change management goals into AI-augmented learning/enablement interventions. - Design for the full learning ecosystem, ensuring AI-enabled performance support is available within the flow of work. Integrated Experience Design - Prioritize Performance in the Flow of Work by embedding performance support and actionable insights directly into daily tools. - Facilitate Social Ecosystems through peer-to-peer coaching networks and collaborative forums. - Drive Organizational Readiness by developing strategies that treat readiness as a dynamic state. Behavioral & Transfer Strategy - Analyze workflows to identify where AI augmentation can reduce friction. - Apply knowledge application principles to ensure AI-augmented tools are perceived as performance enhancers. - Work with managers to design their role in reinforcing AI-human collaboration. Evaluation & Measurement Design - Build multi-level evaluation frameworks that measure the impact of AI-augmented learning interventions. - Use AI-powered analytics to identify leading indicators of adoption. - Create feedback loops that allow learning design to be adjusted based on real-time data. Collaboration & Stakeholder Engagement - Partner with subject matter experts to identify where AI can solve specific adoption barriers. - Facilitate co-design sessions to ensure AI-augmented workflows are grounded in actual user needs. - Communicate the strategic value of AI-enabled learning to senior leadership. Qualifications - 4–7 years of experience in learning design, instructional strategy, or change enablement, with a strong focus on digital transformation. - Proven experience designing interventions that incorporate AI-enabled tools, chatbots, or adaptive learning platforms. - Experience analyzing workflows to identify and implement AI augmentation opportunities. - Proven experience designing learning sequences and learning ecosystems. Preferred Qualifications - Familiarity with the ethical considerations and change management challenges associated with AI implementation. - Experience designing manager enablement programs focused on AI-driven process transformations. - Proven ability to build or configure AI agents to support lower-complexity learning design tasks. - Experience in performance consulting, focusing on solutions that integrate into the existing work environment. - Proven ability to facilitate social-based environments that foster peer-to-peer knowledge exchange. - Comfortable with both qualitative insights and quantitative data regarding AI adoption metrics. - Clear communicator who can translate AI technology for non-technical stakeholders. What This Role Is Not This is not a content developer, eLearning producer, or training coordinator role. Your distinct contribution is the strategic design of how AI-enabled learning supports behavior change and how that progress is measured. Benefits - Medical, dental and vision insurance. - 401(k) plan with a Cisco matching contribution. - Paid parental leave. - Short and long-term disability coverage. - Basic life insurance. - 10 paid holidays per full calendar year, plus 1 floating holiday. - 1 paid day off for employee’s birthday. - 4 paid days off for personal wellness. - 16 days of paid vacation time for non-exempt employees. - Flexible vacation time off program for exempt employees. - 80 hours of sick time off provided on hire date and each January 1st thereafter. - Optional 10 paid days per full calendar year to volunteer.

Role Description Archy is adding an Onboarding Manager to the Customer Experience team. As an Onboarding Manager, you’ll partner with each Dental Practice and take over onboarding responsibilities from the Sales Team. You’ll play a pivotal role in ensuring each Dental Practice can implement their Archy software, host working sessions and training, and offer custom support. - Deeply understand the business goals and focus of each dental practice to ensure they are set up for long-term success. - Provide support and guidance on account setup, addressing both dental operation questions and general technical inquiries. - Support dental practices with setting up new systems that integrate with Archy, including imaging software on X-ray and pano machines, e-prescribe software, and text messaging services. - Expected to actively adopt and integrate AI tools into day-to-day workflows to enhance productivity, decision-making, and overall impact. - Conduct live virtual training sessions with each dental practice’s staff to showcase Archy’s capabilities and answer questions from their team members. - Partner closely with the Sales team and each practice to ensure onboarding is completed within the target timeframe, meeting monthly revenue goals. - Ensure each practice completes its onboarding within the desired timeframe to guarantee future success with the Archy platform. - Collaborate with other Archy team members to ensure practice questions and concerns are addressed promptly. - Investigate potential technical problems with migrated data by troubleshooting with the practice and proactively seeking solutions. - Contribute to internal and external documentation by adding new information and updating best practices as you learn from each implementation. Qualifications - Experience in the healthcare industry (dental industry preferred). - Experience in the SaaS industry (healthcare or dental SaaS preferred). - Experience engaging with high-level practice owners and an understanding of the intricacies of running a dental practice. - Leverages AI tools and automation in everyday work to move faster, improve outcomes, and continuously raise the bar on how we operate. - Demonstrated business acumen with the ability to understand customer needs, articulate value, and influence stakeholders. - Proven track record of proactively guiding customers through a technical onboarding process. - Exceptional communication skills with the ability to foster positive relationships and identify the root cause of customer inquiries. - Basic technical background to diagnose initial concerns (e.g., troubleshooting browsers, hardware connections, and computer peripherals). - Strong sense of accountability and exceptional personal organization. Benefits - Competitive salary and equity (some roles may be eligible for performance-based incentives or bonuses) - Health, dental, and vision insurance - 401(k) plan - Flexible vacation policy - Remote-friendly culture

Role Description The MACRA Department is expanding and seeking RN Quality Measure Specialists to support regulatory and quality reporting initiatives. This fully remote role focuses on validation, abstraction, and submission of clinical quality measures, including MIPS (CQMs, Eligible Clinician and Eligible Hospital eCQMs), Core Measures, and The Joint Commission requirements. - Perform clinical validation to ensure measure accuracy and compliance with CMS requirements. - Conduct medical record abstraction for assigned measures. - Identify and resolve data and logic discrepancies in collaboration with internal teams and external vendors (Oracle Health, Central Utah Informatics). - Support timely and accurate regulatory submissions. Team members will be assigned to one of two primary areas: Validation or Abstraction. Cross-training will be provided to support workload balancing and team flexibility. Qualifications - RN with 5 years acute care experience (ED, ICU, PACU, or similar preferred). - Strong critical thinking and clinical judgment. - Ability to work independently in a remote environment while managing priorities and deadlines. - Comfort collaborating across teams when needed. - Detail-oriented with an interest in quality and regulatory compliance. - Working knowledge of Cerner Millennium EHR (Oracle Health's EHR). Requirements - Bachelor’s degree in Healthcare or a related field or equivalent level of education and experience. - Must possess a current valid Registered Nurse (RN) license. - Strong clinical background and knowledge as typically obtained through a minimum of three to five years of clinical experience in an acute care setting. - Demonstrated ability to apply critical thinking, analytical reasoning, and problem-solving skills to complex medical cases. - Experience with electronic medical records and clinical documentation. - Strong communication and organizational skills. - Ability to work autonomously within a complex and quickly changing remote environment and navigate a variety of separate computer programs. Benefits - Estimated Pay Range: $35.43 - $59.05 / hour. - Banner Health is committed to pay equity and transparency. - The posted compensation range is a reasonable estimate based on the circumstances at the time of posting. - Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location.