Role Description Breakthrough Blueprint is seeking motivated, self-directed individuals for a remote independent contractor role focused on communication, digital engagement, and personal development–related programs and events. This opportunity suits people who are confident working independently, comfortable using online tools, and interested in a flexible remote role supported by training, systems, and mentorship. What you’ll do - Communicate with individuals who have expressed interest in personal and professional development programs and virtual events - Use simple online systems and digital tools to provide information and manage follow-up - Work remotely using your laptop and phone - Manage your own schedule and activity levels - Participate in ongoing training and professional development - Follow structured systems and processes provided through onboarding and mentorship - Engage with a broader support network of experienced professionals Qualifications - Strong written and verbal communication skills - Ability to work independently and stay organised - Comfortable using digital tools for communication and follow-up - Positive attitude and willingness to learn - Self-motivated with the ability to take initiative - Interest in personal growth, leadership, and ongoing development Requirements - Minimum of 5 years working experience required - This is an independent contractor position and is not a salaried or hourly employment role - Compensation is performance-based and results will vary depending on individual effort, consistency, and application of the training and systems provided - NO STUDENTS - We are not currently accepting applications from residents living in the UAE, India, Pakistan, Spain, Indonesia, China or Africa Benefits - Remote contract role with flexible work arrangements - Access to onboarding, training, and ongoing mentorship - Structured systems and tools to support your day-to-day activity - A supportive professional community - Performance-based compensation - The ability to work independently while building your skills in communication and digital engagement

Role Description We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey. - Customer Success Leadership - Own the end-to-end customer experience and define scalable customer success strategies to support growth. - Establish and track KPIs, processes, and team goals aligned with business objectives. - Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination. - Sales Enablement & Channel Coordination - Enable the consultative sales process through client communications across email, SMS, and social platforms. - Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools. - Support third-party and social commerce sales channels in coordination with marketing and sales teams. - Post-Sales Operations & Aftersales Support - Manage client onboarding and equipment setup, coordinating installations with technical service partners. - Respond to customer inquiries regarding product use, service needs, and ongoing support. - Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online. - Shipping, Damage, and Returns Management - Lead customer communications related to logistics, damages, and return claims. - Work with logistics teams to ensure fast, clear resolutions and optimize related processes. - Process Improvement - Monitor recurring operational pain points and identify opportunities for automation or process streamlining. - Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience. Qualifications - Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity. - Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred. - Outstanding written and verbal communication skills. - Strong analytical and problem-solving skills with attention to detail. - Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage. Benefits - A remote-first, globally distributed team and flexible work environment. - The opportunity to lead a high-impact function within a fast-growing brand. - A collaborative, passionate culture driven by innovation and a love for coffee. Important All applicants must submit their CV in English. Submissions in other languages will not be considered.

Role Description We are seeking enthusiastic French-Speaking Customer Advisors to represent an iconic, premium tech brand celebrated worldwide for its elegant design and groundbreaking innovation. This position is entirely remote, offering you the ultimate flexibility to work from any region within Greece. The Mission: Elevating the User Experience - Act as a digital specialist for advanced consumer electronics, providing high-caliber support to French-speaking customers. - Deliver professional, expert support via telephone, email, and live chat exclusively in French. - Serve as an authoritative guide, helping users navigate sophisticated software ecosystems and hardware configurations. - Employ authentic empathy and a polished demeanor to ensure every client receives a world-class brand experience. - Stay abreast of the latest product rollouts and software updates to deliver precise, real-time guidance. - Meticulously log customer interactions and resolutions within corporate database systems to support seamless operational workflows. Qualifications - Native or near-native mastery of French (C2 level) is mandatory. - Strong intermediate proficiency in English (B2 level) for corporate training and internal company meetings. - Must currently live in Greece or be prepared to relocate anywhere within the country prior to your official start date. - Naturally comfortable using modern software applications with a genuine passion for consumer electronics and emerging technology. - An active listener characterized by a proactive, solution-driven approach to addressing customer needs. Benefits - End-to-End Relocation Assistance: - Complimentary Travel: Your flight ticket to Greece is fully covered by the company. - Temporary Lodging: Two weeks of complimentary hotel accommodation to allow you ample time to secure permanent housing. - Administrative Bureaucracy Support: Dedicated, expert assistance with local Greek onboarding paperwork, including the acquisition of your local tax (AFM) and social security (AMKA) registries. - Advanced Infrastructure & Flexibility: - Hardware Provisioning: High-specification computer equipment and work peripherals are shipped directly to your residence anywhere in Greece. - Geographic Freedom: Establish your home workspace in metropolitan Athens, the island of Crete, or a coastal village of your choosing. - Compensation & Career Advancement: - Guaranteed Income: A highly competitive base salary distributed 14 times per year (fully incorporating mandatory local Christmas, Easter, and summer bonus structures). - Comprehensive Coverage: Private medical and life insurance policies active from your first day of employment. - Professional Evolution: Defined, transparent pathways for internal promotion into corporate training, Quality Assurance, or leadership roles. Application Process If you are ready to launch your technology career from the comfort of your home in Greece, select Apply Now and submit your current resume (compiled in English).

• Pipeline Orchestration: Collaborate with Specialized and commercial-focused partners to identify high-fit accounts and build a durable, high-velocity pipeline. • Strategic Alignment: Co-design account strategies with commercial sellers, leveraging partner status as trusted advisors to penetrate new markets. • Partner Collaboration: Work alongside Partner Account Managers (PAMs) to drive commercial-specific business initiatives. • Value-Based Co-Selling: Lead joint sales pursuits using Value Engineering to anchor propositions in customer business outcomes. • Mutual Action Plans: Facilitate MAPs between commercial internal teams, partners, and clients to ensure a frictionless path to closure. • Deal Architecting: Manage partner-led transactions from discovery to signature, maintaining the partner as the primary relationship driver. • The Success Handshake: Bridge the gap between initial close and long-term value by keeping partners embedded in the Customer Success workflow. • Outcome Realization: Execute customer success frameworks to track and measure business outcomes, ensuring high adoption and time-to-value. • Expansion & Retention: Identify upsell opportunities by leveraging partner-led insights into evolving customer needs.