• The Vice President - Client Services will be responsible for overall client relations, operational effectiveness, revenue generation & client retention. • This role will also support the successful launch, implementation, and scaling of a new clinical pharmacy technician and pharmacist service line within the CVS Health line of business. • Leads the region and/or teams according to the values, ethics, and parameters outlined. • Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention, expansion of services, utilization of supplier network. • Accountable for the achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation, and other success factors. • Proactively supports the development of client relationships and attends meetings & reviews as required, which includes providing support to Directors in account renegotiations including RFPs from current clients. • In partnership with the Directors, establish and maintain long–term relationships with clients at a global strategic level. • Identifies and implements process improvement for operational effectiveness, for client teams, based on client-specific requirements while adhering to broader operational effectiveness goals, including technology requirements. • Supports the successful rollout and scaling of new healthcare service programs, including clinical pharmacy operations, by establishing effective processes, workflows, and team structures. • Creates an environment for success through regular communication forums, including operational team meetings and strategic leadership meetings with regional directors and managers, including all functional areas within the region. • Works closely with the Clients to assess any concerns about the planned program and associated business objectives. • Performs Client performance analysis and develops optimization plans with Operations; recommends actions around process delivery enhancement. • Conducts Client profitability analysis & optimization recommendations (specifically related to contract/SOW terms and performance).

Role Description IQVIA is seeking a Principal to join our Global MedTech Consulting Services team. This is a senior, client-facing role responsible for leading complex market research and consulting engagements for U.S. and global medical device and diagnostics companies. The Principal operates as a trusted client advisor, commercial leader, and engagement owner—balancing deep research expertise with strong business judgment, leadership through influence, and personal sales accountability. This role is ideal for an experienced MedTech market research or consulting leader who thrives in ambiguity, can translate complex client problems into actionable solutions, and is motivated by both client impact and business growth. Key Responsibilities - Client Leadership & Delivery - Lead end-to-end primary market research and consulting engagements, serving as the senior point of contact for clients. - Translate ambiguous client questions into clear research objectives, study designs, and insight narratives. - Ensure high-quality, on-time, and on-budget delivery of projects, with accountability for overall engagement success. - Synthesize qualitative and quantitative findings into clear, executive-ready insights and recommendations. - Present findings to senior client stakeholders and guide decision-making discussions. - Commercial Ownership & Growth - Own a personal sales and revenue target, including new business development and account expansion. - Identify opportunities to expand client relationships and bring forward relevant IQVIA offerings across the portfolio. - Partner with business development, delivery teams, and subject matter experts to shape proposals and solution designs. - Support thought leadership activities, conference participation, and client-facing marketing initiatives. - Leadership & Collaboration - Operate as a senior leader within cross-functional project teams, influencing without direct authority. - Provide clear direction, context, and feedback to project team members to ensure strong execution. - Mentor junior team members and contribute to capability building within the MedTech Consulting Services group. - Collaborate closely with peers, delivery leadership, and global teams to ensure consistency and quality across engagements. - Strategic Thinking - Apply strong MedTech industry knowledge to anticipate client needs and emerging market trends. - Help shape study approaches, methodologies, and value stories that differentiate IQVIA in the market. - Balance client demands with commercial discipline, delivery rigor, and internal standards. Qualifications - 15+ years of experience in MedTech market research, consulting, or commercial strategy. - Demonstrated success leading complex qualitative and quantitative research engagements. - Strong client-facing presence with the ability to engage credibly with senior stakeholders. - Proven ability to own revenue targets and contribute to business development. - Experience across multiple MedTech therapy areas and modalities. - Excellent written, verbal, and presentation skills. - Ability to work independently in a matrixed organization. Requirements - Advanced degree (MMR, MBA, PhD, or equivalent). - Experience on both the client and consulting/supplier side. - Global project experience and comfort working with international teams. - Prior experience within a large professional services organization. Benefits - The potential base pay range for this role, when annualized, is $140,200.00 - $390,600.00. - The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). - Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Role Description The Supervisor, Channel Services leads project management initiatives to deliver superior customer service and operational excellence by directing a team of Field Service Engineers (FSEs) in the execution of contracted equipment service programs. This position manages day-to-day field operations, tracks project milestones, and ensures FSE teams meet performance, compliance, and quality standards. The Supervisor maintains strong customer relationships, serves as the primary communication link between field teams and leadership, and ensures services align with regulatory and contractual requirements. This position may include a hands-on service component as needed. Location: Indianapolis, IN preferred; Candidates must currently reside in the Eastern or Central time zones with close proximity to a major airport. Candidates must have the ability to travel nationally as needed, including to our Indianapolis, IN Central Office. - Relocation is not available for this position - Immigration sponsorship not available for this position Responsibilities - Leadership - Apply technical expertise in medical equipment service and project execution to oversee field operations and provide clear direction to FSE teams. - Motivate and recognize team members through praise, performance-based rewards, and a culture of accountability. - Manage personnel scheduling and territory assignments to ensure optimal field coverage and service responsiveness. - Conduct semi-annual and annual FSE performance evaluations; provide ongoing coaching, mentoring, and corrective action as needed. - Drive associate development by identifying growth opportunities and connecting team members with internal and external resources. - Participate in the hiring and onboarding process for new FSEs and support staff. - Build and maintain strong relationships with customer stakeholders through effective communication and conflict resolution. - Influence operational change through data-driven recommendations to leadership. - Project & Operations Management - Lead and manage FSE project assignments, ensuring service requests and work order tasks are executed on time and within scope. - Serve as the primary project management point of contact for field service activities, tracking milestones, deliverables, and FSE task completion across assigned accounts. - Apply sound judgment and company policy to resolve day-to-day operational challenges and escalated field issues. - Identify root causes of recurring equipment or process problems; drive corrective action through the FSE team. - Manage test equipment and personal stockrooms, including annual physical inventory. - Develop and refine service strategies with a continuous improvement mindset; provide operational metrics to TRIMEDX leadership. - Participate in Quarterly Value Reviews (QVRs) and system-level operational meetings. - Manage project KPIs ensuring compliance to contractual obligations. - Support work order approval workflow and coordinate vendor service request approvals. - Recommend and implement corrective actions identified through continuous improvement initiatives. - Account Management & Development - Collaborate with customers and vendor partners to develop mutually beneficial service solutions and project plans. - Monitor equipment modality performance against established financial and service benchmarks. - Participate in customer leadership meetings representing Channel Services capabilities and project status. - Fill in for the Channel Services Manager as needed to ensure operational continuity. - Schedule and level workload across the FSE team to optimize daily field operations. - Identify department trends and implement sustainable long-term solutions. - Manage on-call rotations and after-hours FSE coverage within the scheduling system. - Evaluate and approve parts requests and on-site/off-site vendor service requests. - Manage Key Performance Indicators including expense control, customer satisfaction, and associate engagement. - General - Supports upper management from a tactical standpoint; may spend up to 25% of time performing hands-on FSE work. - Support single or multiple customer projects. - Provide clear direction to ensure collective achievement of project goals and service objectives. Create an environment of respect, collaboration, and open communication. - Identify and support development needs of direct reports and team members, connecting them to resources to ensure a culture of continuous improvement. - Foster high levels of engagement by understanding organizational and individual drivers and developing action plans that improve team motivation and retention. - Set clear goals and expectations, monitor progress, and intervene with appropriate action when performance gaps occur. Provide timely, honest feedback and ensure deadlines are met. - Travel may be required based on customer or business needs. - All other duties as assigned. General Time Horizon for Tasks and Planning - Daily: 50% — including FSE ticket assignment, project status, and field issue resolution - Weekly: 30% — workload balancing, scheduling, and team coordination - Monthly: 15% — KPI review, account performance, and reporting - Quarterly: 5% — QVR participation, strategic planning, and process improvement Qualifications - Minimum 2 years’ experience in field service, biomedical equipment, or a related healthcare technology environment required, or equivalent experience. - Experience leading or supervising field service engineers or technicians preferred. - Demonstrated project management skills including scheduling, resource coordination, milestone tracking, and issue escalation. - Advanced proficiency in Microsoft Office applications required; familiarity with CMMS/work order systems a plus. - Ability to manage day-to-day FSE operations while maintaining a long-term view of project and account performance. - Strong leadership, organizational, and time management skills with the ability to make sound decisions in a fast-paced environment. - Demonstrated ability to lead, motivate, and develop field-based teams. - Ability to perform basic financial analysis including budget oversight, expense tracking, and cost control. - Strong written, verbal, and presentation communication skills. - Ability to synthesize information from multiple sources to drive decisions and recommendations. - Excellent interpersonal and customer relationship management skills. - Must be able to lead others, execute company policies and strategies, build cross-functional relationships, and mentor FSEs. - Preferred background includes prior experience as an Assistant Site Manager (ASM), Senior Field Service Engineer, or equivalent team lead role. Education and Qualifications - Associate degree or equivalent experience required. Electronics, biomedical technology, or related technical discipline preferred; equivalent military training considered. - Bachelor’s degree or equivalent experience preferred. - Technical certifications such as A+, CBET, CRES, CLES, or CCE preferred. Benefits At TRIMEDX, we are committed to cultivating a workplace culture where every associate feels valued, supported, and empowered to thrive. This culture reflects our belief that our people are our foundation, their well-being is essential, and shared success is built through meaningful work, recognition, and opportunities for growth. We embrace people’s differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences. TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace. Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.

Role Description The Guest Services Coordinator supports clients throughout the travel planning process by assisting with scheduling, reservations, and travel-related communication. This role focuses on organization, responsiveness, and delivering a smooth client experience. - Coordinate travel reservations and itinerary details - Respond to client requests and travel-related questions - Communicate updates and confirmations in a timely manner - Review travel details for accuracy and completeness - Maintain organized records and travel documentation Qualifications - Strong communication and customer service skills - Detail-oriented with strong organizational abilities - Comfortable working with online systems and scheduling tools - Ability to manage multiple tasks efficiently - Previous hospitality or customer support experience is helpful Benefits - Remote position - Flexible scheduling based on client needs - Training and onboarding provided - Compensation based on experience and performance - Additional details discussed during the hiring process Application Process Submit your application for consideration. Qualified applicants will be contacted with next steps.