Role Description We are looking for a Remote Customer Experience Associate to join our team. In this role, you’ll provide support for client-facing activities, including: - Scheduling - Communications - Event coordination You’ll assist with confirmations, itineraries, and other details to ensure a smooth and positive experience for every client. Qualifications - Must be 18 years of age or older - Access to a computer or smartphone with reliable internet - Strong written and verbal communication skills - Organized and able to multitask effectively - Previous experience in administrative support, hospitality, or events is helpful but not required Requirements - Communicate with clients via email, chat, and phone - Confirm schedules, appointments, and event-related details - Maintain accurate client records and updates - Support internal teams with coordination tasks - Provide proactive and friendly assistance to ensure client satisfaction Benefits - Daily pay available - Flexible scheduling - Exclusive company perks - Opportunities for growth - Supportive and inclusive work environment Company Description We are an equal opportunity employer and encourage applicants from all backgrounds to apply.

Role Description Are you fluent in German and passionate about technology? We are looking for customer-focused individuals to join our technical support team, providing expert assistance for high-end imaging products, including digital cameras, printers, and professional office equipment. In this role, you will be the bridge between our clients and their customers, helping users troubleshoot issues, optimize their equipment, and ensure they get the best possible experience from their technology. We provide comprehensive, hands-on training to turn you into a product expert. Qualifications - Excellent written and verbal command of German - Good communication skills in English - A natural curiosity for gadgets, imaging technology, and hardware troubleshooting - Solution-driven mindset with the ability to think outside the box - Patience and communication skills to create positive interactions - Eager to learn and absorb new information quickly - Adventurous spirit and positive outlook Requirements - Assist customers via phone, chat, and email - Track and follow up on customer cases for efficient resolution - Maintain a professional and empathetic approach in interactions - Diagnose issues and follow established procedures to fix technical hurdles - Work to meet client-specific KPIs and internal performance goals - Exchange ideas with your team and contribute to a positive work environment Benefits - Monthly Salary: 1,300 EUR (Gross) - Performance Bonus: Up to 10% on top of your monthly salary - Work Flexibility: 100% Remote (training and daily operations)

Role Description Are you a solutions-minded problem solver with clinical experience? Are you interested in an opportunity to provide training and continuous improvement support to impact patient safety? At STERIS, our team members provide these services to hospitals across the United States. As a Customer Repair Support Specialist, you’ll work hand in hand with local Account Managers to provide knowledge and expertise to hospitals and surgical centers in your area. We’re seeking self-motivated individuals with strong presentation, organization, and time-management skills, and a clinical background in the operating room to directly assist clinical teams with their challenges. You’ll support multiple facilities across your region, meeting face to face with sterile processing technicians, surgical technicians, nurses, doctors, and other clinical staff to identify valued-added activities such as: - Identifying cost containment opportunities - Education and training - Improvement tracking - Maintaining compliance to industry standards This position is within our Instrument Management Services division. This is a remote-based customer-facing position. To support and service our customers in this assigned territory, candidates must be based out of one of the following states: Ohio. What you'll do as a Customer Repair Support Specialist: - Train customers in proper care and handling of surgical instruments and devices with the intent to reduce or limit the need for repairs and ensure the equipment is Procedure Ready. - Meet with customers to understand challenges and present solutions. - Recognize changes in instrument repair needs, identify possible root causes, and recommend STERIS services. - Be proactive in identifying issues before problems occur, developing a process for improvement, and ensuring implementation. - Lead Proactive Maintenance Inspections for equipment including Flexible Endoscopes and Surgical Devices. - Record maintenance services, daily cost savings, and potential barriers to implementation. Qualifications - High School Diploma or GED - 4 years of related experience, ideally in a clinical environment, with a basic understanding of surgical instruments and medical devices - Excellent presentation skills Requirements - Associate’s degree in Surgical Technology and Sterile Processing Certification (preferred) - Surgical Technology or Sterile Processing experience and training (preferred) Benefits - Market Competitive Pay - Extensive Paid Time Off and (9) added holidays - Excellent Healthcare, Dental and Vision Benefits - Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement) - Cell Phone Stipend - Company Laptop - Long/Short Term disability coverage - 401(k) with company match - Maternity & Paternal Leave - Additional add-on benefits/discounts for programs such as Pet Insurance - Tuition reimbursement and continued education programs - Excellent opportunities for advancement and stable long-term career Pay range for this opportunity is $23.09 - $29.88. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits. Open until position is filled.

• Perform order entry, modifications, and account updates using Shopify and internal systems. • Process remakes, replacements, and credit requests accurately while meeting established SLAs. • Investigate missing, damaged, incorrect, or delayed deliveries and coordinate appropriate resolutions. • Monitor active orders and proactively communicate updates to customers. • Partner with Logistics, Fulfillment, and Operations teams to resolve order-related issues. • Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner. • Prioritize customer issues based on business impact, urgency, and service level commitments. • Maintain accurate ticket documentation and ensure customer inquiries are fully resolved. • Meet established SLAs for first response time, resolution time, and ticket quality. • Effectively manage multiple priorities while maintaining exceptional accuracy. • Support onboarding activities for new client accounts, including account setup and verification. • Maintain accurate customer records, contact information, delivery details, and account preferences. • Develop familiarity with assigned customer accounts and their operational requirements. • Support day-to-day client communication and account management activities. • Gather complete order, shipment, and account information before escalating issues. • Clearly document issues and provide detailed context for internal stakeholders. • Follow up on escalated cases to ensure timely resolution and customer communication. • Escalate operational risks and service failures appropriately. • Respond to inquiries related to orders, billing, deliveries, products, and account management. • Deliver professional, empathetic, and solution-oriented written communication. • Utilize approved SOPs, templates, macros, and knowledge base resources. • Provide proactive communication during service disruptions, delays, and operational incidents. • Utilize internal documentation and knowledge base resources to resolve customer inquiries. • Identify recurring customer issues, operational trends, and process gaps. • Recommend improvements to processes and internal documentation. • Participate in testing and refining new workflows, tools, and operational processes.