Role Description SAIC is seeking a Fully Remote, Network Operations Engineer to support the U.S. Pacific Command (USPACOM) to provide advanced technical support to maintain, enhance, and upgrade critical IT enterprise networks and systems across the PACOM Area of Responsibility (AOR), with primary locations in Oahu, Hawaii, Guam, Japan, and the Philippines, with an emphasis on Thailand. As a key member of the technical team, you will be responsible for the full lifecycle of network and systems administration, ensuring the stability, security, and operational readiness of the customer’s mission-critical networks. NOTE: This position will require extensive travel, 50% or more, to Thailand. - Network Engineering & Operations: Provide comprehensive network administration and engineering support, including the configuration, upgrade, and maintenance of infrastructure hardware and software. Manage and troubleshoot regional network protocols to ensure seamless connectivity and performance. - Systems Administration & Support: Perform Level I and II systems support, including creating and managing user/group accounts, applying system patches and security updates, and conducting regression testing. Monitor and maintain core services such as Domain Controllers, Email, File Servers, and SharePoint. - Regional Infrastructure Coordination: Coordinate with the Defense Information Systems Agency (DISA) J9 for leased equipment and services at hosted Defense Enterprise Computing Centers (DECCs) on Oahu and Japan; provide technical network and systems support for host-nation facilities in Thailand and the Philippines. - Security & Compliance: Ensure adherence to strict DoD security standards by implementing and validating Security Technical Implementation Guides (STIGs), responding to Cyber Tasking Orders (CTOs), and monitoring system logs and backups to guarantee data integrity and availability. - Infrastructure Health & Maintenance: Proactively monitor the health of all infrastructure hardware, including servers, switches, and appliances. Manage the Return Material Authorization (RMA) process for faulty equipment and routinely test backup and restoral procedures to ensure business continuity. - Documentation & Process Improvement: Develop, write, and maintain clear and concise technical documentation, including Standard Operating Procedures (SOPs), system diagrams, and hardware/software inventories to streamline operations and support knowledge sharing. Company Description SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

Role Description This position is accountable for the Provider Network department’s core operational, data, and systems functions. This role will oversee Provider Network divisions including Provider Relations, Provider Data Management, Credentialing, and provider platform interoperability. This position leads both department-specific and cross departmental planning and execution efforts, to maintain high levels of performance in enterprise level and Provider Network level key performance indicators. This position is responsible for all lines of business (Medicaid, Medicare, Commercial) and leads in strong alignment with the company’s strategic plan, vision, and values. - Guide strategic initiatives for the Provider Network Operations division, including network setup and maintenance, provider data integrity, provider education and service, contract implementation performance, provider-related claims, provider setup and audits, corrective action plan assessment and closure, and provider directory accuracy improvements. - Collaborate with Provider Reimbursement Insights and Analytics Team to ensure success in meeting objectives. Develop, direct and execute efforts to meet Credentialing division objectives, ensuring compliance and operational excellence. - Develop and execute strategies for provider education and relationship management to enhance provider collaboration, engagement, and satisfaction within the Provider Relations Team. - Lead initiatives to ensure seamless integration and ongoing operational effectiveness of provider network platforms with legacy and emerging systems. Fostering partnerships with software vendors and internal stakeholders to optimize the interoperability of tools and streamline network operations. - Collaborate with IT teams and operational leaders to identify interoperability gaps and develop solutions to enhance system compatibility. - Ensure integrated systems support compliance with state, federal, and NCQA standards, as well as organizational policies. - Develop automated workflows and processes that ensure accurate synchronization of data across all platforms and departments. Guiding efforts to improve functionality via the deployment of LEAN methodologies and resources. - Strengthen relationship management frameworks to ensure consistent communication and support for provider partners. - Actively participate in department strategic planning, execution, resource allocation, and performance monitoring. Work with executive leadership to ensure processes, technology, and people resources are in place to achieve success in both key performance metrics and efficiency/stewardship targets. - Oversee and guide provider collaborative efforts in coordination with other key departments and leaders. - Guide division functional leaders to develop business plans that ensure successful initiatives have a positive impact on the member, provider partners and PacificSource. - Design and deliver provider education programs to ensure understanding of network policies, reimbursement processes, and regulatory requirements. - Regularly assess provider feedback and implement enhancements to address pain points and improve relationships. - In partnership with Operations, IT, Health Services, Analytics, Finance and other departments, collaborate to maximize the alignment and value of various initiatives. - Oversee the planning of annual IT work plans, initiative work plans, financial budgets, and resource needs for the role of supervisory departments. - Develop and implement coaching and training programs with division leaders to foster team growth. Oversee resources and prioritization of those resources as new competencies are needed when the company grows and expands into new markets. - Responsible for hiring, staff development, coaching, and performance reviews. Provide feedback, including regular one-on-one meetings and performance evaluations for direct reports. - Responsible for overall employee engagement enhancement within Provider Network to include implementation of education/programs and other desired cultural enhancements. - Oversee division budgets and spending. Monitor spending versus the planned budget throughout the year and assess appropriate corrective actions as needed. - Actively participate in Manager/Supervisor meetings, PRISM walks, internal committees and other key department activities and disseminate information as appropriate. Qualifications - Minimum of 8 years in healthcare operations required. - Management experience required. - Must have expertise in provider reimbursement methodologies, provider relations, data management and compliance, along with experience developing, communicating, and executing strategy in a matrixed organizational structure. Requirements - Bachelor’s degree in business, health care administration, finance, or related field required. - Candidates with an associate’s degree and 2 years of relevant experience, or a high school diploma and 4 years of relevant experience, in addition to the required minimum years of work experience will also be considered. Benefits - Accountable leadership. - Business & financial acumen. - Empowerment. - Influential Communications. - Situational Leadership. - Strategic Planning. Company Description PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

• Monitor network, server, and application performance using NOC monitoring tools. • Investigate and resolve Level 2 network incidents and service disruptions. • Troubleshoot LAN, WAN, VPN, Internet, and wireless connectivity issues. • Analyze alarms, alerts, and performance metrics to identify potential problems. • Perform root cause analysis (RCA) for recurring incidents. • Coordinate with Level 1 support teams and provide technical guidance. • Escalate critical issues to Level 3 engineers, vendors, or service providers as required. • Manage incidents, problems, and change requests according to ITIL processes. • Incident resolution within SLA and monitor network uptime and availability. • Maintain network documentation, troubleshooting procedures, and incident reports. • Ensure adherence to Service Level Agreements (SLAs). • Participate in scheduled maintenance activities and network upgrades. • Generate daily, weekly, and monthly operational reports.

Title: Connectivity Service Operations - Sr. Network Engineer Location: Building 400-Whippany Campus, Jefferson Park Full time Purpose of the role To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities - Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. - Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. - Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. - Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. - Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. - Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. - Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Assistant Vice President Expectations - To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. - Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes - If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. - OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. - Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. - Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. - Take ownership for managing risk and strengthening controls in relation to the work done. - Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. - Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. - Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. - Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. - Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. What will you be doing? Barclays Services Corp. seeks Connectivity Service Operations - Sr. Network Engineer in Whippany, NJ (multiple positions available): - Responsible for managing Network Local Area Network/Wide Area Network/Metro Area Network infrastructure, Load balancer, Web proxies and Domain Name System appliances for the Barclays estate. - Responsible for Incident, Problem and Change Management for critical and major incidents. React quickly to live systems errors and service problems to minimize downtime and restore service. Taking lead in technical communication and focus for root cause identification and implementation of permanent fix where necessary. - Responsible for planning and implementation of minimal to significant changes based on the business requirement and maintenance activities in line with change management processes and governance. - Work with regional and global counterparts, Product Engineering, Product Managers and Service Managers for input and to understand influence new solutions and the on boarding of new services. - Ensure the integrity and stability of the production data network is maintained. - Ensure accurate network infrastructure support documentation is maintained. - Take responsibility for completing tasks, focusing on requirements and planning to meet stakeholder needs. - Keep and update knowledge of the bank's Infrastructure Products and Services. - May telecommute pursuant to company policies. [Hybrid role] Minimum Salary: $158,875 per year Maximum Salary: $160,000 per year The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available. Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances. This position is eligible for an incentive award.