• Guide strategic initiatives for the Provider Network Operations division. • Collaborate with Provider Reimbursement Insights and Analytics Team. • Develop, direct and execute efforts to meet Credentialing division objectives. • Lead initiatives to enhance provider collaboration, engagement, and satisfaction. • Collaborate with IT teams to identify interoperability gaps. • Ensure integrated systems support compliance with state, federal, and NCQA standards. • Develop automated workflows and processes for data synchronization. • Strengthen relationship management frameworks for consistent communication. • Actively participate in department strategic planning and execution. • Oversee provider collaborative efforts in coordination with key departments. • Guide division functional leaders in developing successful business plans. • Design and deliver provider education programs. • Regularly assess provider feedback for relationship improvements.

• Act as the final technical escalation for P1/P2 incidents, run the technical bridge to stabilize service, define targeted workarounds, and deliver complete post‑incident remediation plans. • Lead deep‑dive diagnostics across network, server, storage, virtualization, cloud, and/or backup platforms, correlating logs, traces, packet captures, and platform telemetry to isolate root cause with high confidence. • Own problem management for chronic issues, producing RCAs and known error records, defining preventative actions, and tracking systemic fixes to closure in ServiceNow. • Engineer and execute complex/high‑risk changes, including risk/impact analysis, MOP authoring, pre/post validation, and backout plans; improve change success by templating repeatable patterns aligned to CAB policy. • Elevate monitoring/observability, assist with designing monitoring thresholds, event correlation, custom metrics, and dashboards that reduce alert noise and improve time to detect for critical services. • Build and harden operational automation (PowerShell/Python/Bash and platform APIs) to accelerate diagnostics, remediation, compliance checks, and recurring maintenance, and package it for safe use by lower tiers. • Serve as a subject‑matter expert and vendor/TAC coordinator, unblocking complex technical issues and integrating vendor guidance into durable, documented fixes. • Raise the quality bar for operational content, authoring, and reviewing Tier 1/2‑ready SOPs, runbooks, and KBs; ensure artifacts are updated after incidents and changes and remain audit‑ready in the central repository. • Uphold ITIL discipline in ServiceNow, maintaining exemplary ticket hygiene, CI relationships, client‑facing communications, and complete Incident/Change/Problem/Knowledge records within a 24x7 model. • Support 24x7 operation through on‑call participation and after‑hours maintenance/emergency changes to ensure continuity of care.

Role Description SAIC is seeking a Fully Remote, Network Operations Engineer to support the U.S. Pacific Command (USPACOM) to provide advanced technical support to maintain, enhance, and upgrade critical IT enterprise networks and systems across the PACOM Area of Responsibility (AOR), with primary locations in Oahu, Hawaii, Guam, Japan, and the Philippines, with an emphasis on Thailand. As a key member of the technical team, you will be responsible for the full lifecycle of network and systems administration, ensuring the stability, security, and operational readiness of the customer’s mission-critical networks. NOTE: This position will require extensive travel, 50% or more, to Thailand. - Network Engineering & Operations: Provide comprehensive network administration and engineering support, including the configuration, upgrade, and maintenance of infrastructure hardware and software. Manage and troubleshoot regional network protocols to ensure seamless connectivity and performance. - Systems Administration & Support: Perform Level I and II systems support, including creating and managing user/group accounts, applying system patches and security updates, and conducting regression testing. Monitor and maintain core services such as Domain Controllers, Email, File Servers, and SharePoint. - Regional Infrastructure Coordination: Coordinate with the Defense Information Systems Agency (DISA) J9 for leased equipment and services at hosted Defense Enterprise Computing Centers (DECCs) on Oahu and Japan; provide technical network and systems support for host-nation facilities in Thailand and the Philippines. - Security & Compliance: Ensure adherence to strict DoD security standards by implementing and validating Security Technical Implementation Guides (STIGs), responding to Cyber Tasking Orders (CTOs), and monitoring system logs and backups to guarantee data integrity and availability. - Infrastructure Health & Maintenance: Proactively monitor the health of all infrastructure hardware, including servers, switches, and appliances. Manage the Return Material Authorization (RMA) process for faulty equipment and routinely test backup and restoral procedures to ensure business continuity. - Documentation & Process Improvement: Develop, write, and maintain clear and concise technical documentation, including Standard Operating Procedures (SOPs), system diagrams, and hardware/software inventories to streamline operations and support knowledge sharing. Company Description SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

Role Description This position is accountable for the Provider Network department’s core operational, data, and systems functions. This role will oversee Provider Network divisions including Provider Relations, Provider Data Management, Credentialing, and provider platform interoperability. This position leads both department-specific and cross departmental planning and execution efforts, to maintain high levels of performance in enterprise level and Provider Network level key performance indicators. This position is responsible for all lines of business (Medicaid, Medicare, Commercial) and leads in strong alignment with the company’s strategic plan, vision, and values. - Guide strategic initiatives for the Provider Network Operations division, including network setup and maintenance, provider data integrity, provider education and service, contract implementation performance, provider-related claims, provider setup and audits, corrective action plan assessment and closure, and provider directory accuracy improvements. - Collaborate with Provider Reimbursement Insights and Analytics Team to ensure success in meeting objectives. Develop, direct and execute efforts to meet Credentialing division objectives, ensuring compliance and operational excellence. - Develop and execute strategies for provider education and relationship management to enhance provider collaboration, engagement, and satisfaction within the Provider Relations Team. - Lead initiatives to ensure seamless integration and ongoing operational effectiveness of provider network platforms with legacy and emerging systems. Fostering partnerships with software vendors and internal stakeholders to optimize the interoperability of tools and streamline network operations. - Collaborate with IT teams and operational leaders to identify interoperability gaps and develop solutions to enhance system compatibility. - Ensure integrated systems support compliance with state, federal, and NCQA standards, as well as organizational policies. - Develop automated workflows and processes that ensure accurate synchronization of data across all platforms and departments. Guiding efforts to improve functionality via the deployment of LEAN methodologies and resources. - Strengthen relationship management frameworks to ensure consistent communication and support for provider partners. - Actively participate in department strategic planning, execution, resource allocation, and performance monitoring. Work with executive leadership to ensure processes, technology, and people resources are in place to achieve success in both key performance metrics and efficiency/stewardship targets. - Oversee and guide provider collaborative efforts in coordination with other key departments and leaders. - Guide division functional leaders to develop business plans that ensure successful initiatives have a positive impact on the member, provider partners and PacificSource. - Design and deliver provider education programs to ensure understanding of network policies, reimbursement processes, and regulatory requirements. - Regularly assess provider feedback and implement enhancements to address pain points and improve relationships. - In partnership with Operations, IT, Health Services, Analytics, Finance and other departments, collaborate to maximize the alignment and value of various initiatives. - Oversee the planning of annual IT work plans, initiative work plans, financial budgets, and resource needs for the role of supervisory departments. - Develop and implement coaching and training programs with division leaders to foster team growth. Oversee resources and prioritization of those resources as new competencies are needed when the company grows and expands into new markets. - Responsible for hiring, staff development, coaching, and performance reviews. Provide feedback, including regular one-on-one meetings and performance evaluations for direct reports. - Responsible for overall employee engagement enhancement within Provider Network to include implementation of education/programs and other desired cultural enhancements. - Oversee division budgets and spending. Monitor spending versus the planned budget throughout the year and assess appropriate corrective actions as needed. - Actively participate in Manager/Supervisor meetings, PRISM walks, internal committees and other key department activities and disseminate information as appropriate. Qualifications - Minimum of 8 years in healthcare operations required. - Management experience required. - Must have expertise in provider reimbursement methodologies, provider relations, data management and compliance, along with experience developing, communicating, and executing strategy in a matrixed organizational structure. Requirements - Bachelor’s degree in business, health care administration, finance, or related field required. - Candidates with an associate’s degree and 2 years of relevant experience, or a high school diploma and 4 years of relevant experience, in addition to the required minimum years of work experience will also be considered. Benefits - Accountable leadership. - Business & financial acumen. - Empowerment. - Influential Communications. - Situational Leadership. - Strategic Planning. Company Description PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.