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SME Coach

CoachGeneralFull TimeRemoteSeniorTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

7 days ago

Salary

₱70K - ₱90K / month

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

SME Coach

Wing Assistant

• Act as the subject-matter expert for coaching frameworks, methodologies, and best practices within Wing. • Partner with supervisors and managers in the bottom performance quartile, providing individualized coaching, shadowing, and skill reinforcement. • Conduct triads and live coaching observations, delivering constructive feedback and documenting behavioral improvements. • Ensure consistent execution of the PETI model across all coaching and performance management sessions. • Collaborate with Quality, Training, and Operations leadership to identify recurring supervisor performance gaps and design targeted interventions. • Review and analyze coaching logs, QA reports, and performance data to identify improvement opportunities and track progress. • Facilitate train-the-trainer sessions or calibration workshops to elevate coaching standards across teams. • Serve as a mentor and resource for coaches, QA specialists, and L&D facilitators seeking to enhance their own coaching capabilities. • Provide weekly and monthly reports summarizing impact, key observations, and actionable insights.

Job Requirements

  • Minimum 5 years of experience in operations, training, or quality leadership, with at least 2 years focused on coaching enablement or supervisor development.
  • Demonstrated expertise in coaching frameworks, performance management, and adult learning principles.
  • Proven success working with underperforming teams or supervisors to drive measurable improvement.
  • Excellent communication, facilitation, and feedback delivery skills.
  • Strong analytical skills with the ability to interpret QA data, performance metrics, and qualitative insights.
  • Deep familiarity with Wing’s PETI model or similar structured coaching methodologies.
  • Empathetic, structured, and highly credible in handling both high-level leaders and developing supervisors.
  • Certification in coaching, leadership development, or performance consulting.
  • Experience in BPO, managed services, or remote workforce enablement.
  • Background in designing and evaluating leadership development or coaching curricula.
  • Ability to conduct triad observations, calibration sessions, and PETI model audits.

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