Role Description This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: - Customer happiness - Product usage - NDR What you’ll do: - Own a portfolio of customers (SMB → enterprise) - Drive adoption and usage of Broccoli’s AI agents - Identify and execute expansion opportunities: - More call volume - More products (inbound, outbound, QA, etc.) - More locations - Monitor account health using data (usage, bookings) - Run onboarding and ensure fast time-to-value - Work closely with product + engineering to improve outcomes Qualifications - Analytical: You’re comfortable with data and metrics - Operator mindset: You don’t wait for instructions — you figure things out - AI-native: You use tools like Claude to move faster and automate work - Revenue-oriented: You understand your job is to grow accounts, not just support them - Customer-focused (but not soft): You care about customer outcomes — revenue, bookings, efficiency Requirements - You can quickly understand what’s working vs not - You think in workflows and outcomes, not tasks - You look for leverage in everything you do - You’re comfortable identifying and pushing upsells - You’re willing to push customers to change how they operate Benefits - Your accounts expand consistently - High product adoption and usage across customers - Low churn, high NDR - Customers see clear ROI from Broccoli - You manage more accounts over time without losing quality (through systems + AI)

Role Description The DCX Client Services - Home-Based Client Experience Manager will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client. The daily tasks will vary, so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include: - Strong attention to detail - Ability to work well with co-workers - Desire to learn new work skills Qualifications - 5+ years of experience in a Customer Service, Contact Center, or Customer Experience leadership role - Associate or Bachelor’s degree in Business, Communications, or related field - Demonstrated success managing teams of 20+ employees in a fast-paced, multi-channel support environment - Proficient with CRM, ERP, and ticketing systems - Exceptional written and verbal communication; able to inspire, coach, and drive accountability - Strong understanding of KPIs, performance analytics, and workflow optimization - Skilled at making informed, time-sensitive operational decisions - Experience leading offshore or remote customer support teams - Familiarity with brand experience philosophy and promotional product industry standards - Demonstrated success implementing process automation or CX technology improvements Requirements - Strong communication skills and a passion for customer service - Strong desire to go above and beyond to ensure client satisfaction - Ability to professionally communicate via phone, email, and in person - Ability to determine urgency in required situations and act accordingly - Willing to learn new skills Benefits - Salary Range: Php 70,000 - Php 75,000 - Industry: Promotional Products - Job Type: Full-time - Work Shift: 8:00 AM - 5:00 PM CST (USA) - Workdays: Monday through Friday (USA) - Industry-leading salary packages - Permanent work-from-home setup - Government mandated benefits - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth

• Managing and developing strong relationships with existing contractual customers • Generating controls aftermarket services growth in the existing contractual customer base • Primary point of contact ensuring product and service value in customer business goals • Driving growth in contractual base with existing and next generation of Controls Lifecare Service (CLS) • Drive overall post-sales relationship with assigned contracts, including training, professional services, technical support, renewals, expansion, and advocacy • Own and manage contract setup, delivery, and financials (Revenue & CM) • Develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development • Build and maintain proactive long-term relationships with customers, focusing on customer success metrics like renewal rate and NPS • Execute comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback • Act as the first point of contact for all contract and customer-related issues • Develop and maintain technical knowledge to educate customers on product and service value, driving CLS upsell opportunities • Own and achieve orders operational plans, commercial strategy (Inquiry to Order - order close), and proposal development for aftermarket services • Provide continuous insight and relay the voice of the customer to internal teams

Role Description The Partner Success Manager furthers WGU’s mission of creating pathways to opportunity at scale by serving the talent management objectives of large and strategic organizations across the country in assigned student pipeline vertical. By positioning WGU as the premier partner of workforce development solutions, this position will ensure the objectives and evolving needs of existing and recently secured partnerships are met while keenly focusing on account growth, support, and strategic expansion. Serving as the primary point of contact for day-to-day client support, this position maintains strong relationships with client stakeholders while driving growth of WGU’s portfolio of workforce development solutions. As a Partner Success Manager, Southeast Region, you will own and grow relationships with WGU’s corporate partners across the Southeast. You will ensure partners realize meaningful value from our education solutions while driving adoption, satisfaction, and long-term partnership growth aligned to workforce development goals. What You’ll Do - Maintain and strengthen relationships with corporate partners to drive long-term engagement and success - Serve as the primary point of contact, ensuring strong partner satisfaction and alignment with workforce development initiatives - Identify and expand opportunities within existing accounts, increasing utilization of WGU degree programs, short-form learning, and apprenticeships - Support and contribute to regular business reviews, sharing performance insights and identifying opportunities for growth - Partner with internal teams including Account Executives, Marketing, and Operations to deliver solutions and resolve partner needs - Track and analyze key account metrics such as enrollment trends and product utilization to inform strategy and improve outcomes - Drive partner adoption and usage by prioritizing the end-to-end customer experience Qualifications - Bachelor’s degree in Business Administration, Management, Marketing, or a related field - 4 to 6 years of experience in partnership management with a record of high performance in solution selling - Proven experience in account management or client success with a track record of account growth and renewals - Strong relationship management skills with the ability to build trust and maintain long-term partnerships - Experience supporting contract renewals, upselling, and cross-selling in a B2B environment - Ability to identify client needs and present tailored solutions that drive mutual value - Strong understanding of workforce development trends and how education solutions support organizational goals Bonus Points - Experience using Salesforce and Microsoft Office Suite - Self-directed with strong accountability and execution focus - Experience collaborating cross-functionally to deliver client outcomes Experience in Lieu of Education - Bachelor’s degree in Business Administration, Management, Marketing or a related field is preferred. Relevant professional experience may be considered in lieu of a degree. Work Location This is a full-time, remote role based in the Southeast Region of the United States, including TN, NC, SC, GA, AL, FL, MS, and AR. Visa Sponsorship While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role. Travel Requirements This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements. Position & Application Details - Full-Time Regular Positions (classified as regular and working 40 standard weekly hours) - This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses - Medical, dental, vision, telehealth and mental healthcare - Health savings account and flexible spending account - Basic and voluntary life insurance - Disability coverage - Accident, critical illness and hospital indemnity supplemental coverages - Legal and identity theft coverage - Retirement savings plan - Wellbeing program - Discounted WGU tuition - Flexible paid time off for rest and relaxation with no need for accrual - Flexible paid sick time with no need for accrual - 11 paid holidays - Other paid leaves, including up to 12 weeks of parental leave How to Apply If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information - Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. - Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. - Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.