CenterWell logo
CenterWell

CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. Cares for patients with chronic and complex illnesses. Offers personalized clinical and educational services to improve health outcomes and drive superior medication adherence. CenterWell, a Humana company, creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and the fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional, and social wellness of our patients. Part of Humana Inc. (NYSE: HUM). Offers stability, industry-leading benefits, and opportunities to grow yourself and your career. Employs more than 30,000 clinicians committed to putting health first. Provides flexible scheduling options, clinical certifications, leadership development programs, and career coaching.

Journey Transformation Lead

OperationsOperationsFull TimeRemoteLeadTeam 1,001-5,000

Location

United States

Posted

2 days ago

Salary

$126.3K - $173.7K / year

Seniority

Lead

No structured requirement data.

Job Description

Journey Transformation Lead

CenterWell

Role Description The Journey Transformation Lead is an essential part of the CenterWell Customer Experience Team. This role partners with business, clinical, operations, and experience strategy partners to transform critical journeys that impact patient outcomes and associate experiences. You will report to the Director, Experience Strategy & Transformation. You will apply research, journey analysis, service design, experience strategy, and human-centered design methods, including design thinking and the desirability, viability, and feasibility framework. You will uncover unmet patient needs, identify causes of experience challenges, and guide teams in improving the patient, consumer, and associate experience. You will operate as a strategic consultant and practice leader, translating journey-level insights into applicable recommendations that inform experience roadmaps, shape investment decisions, and influence organizational priorities. Responsibilities: - Journey Discovery & Insight Development: - Conduct discovery research and summarize multiple insight sources to understand current-state patient, consumer, and associate experiences. - Map end-to-end journeys across channels and assets, identifying moments that matter. - Identify friction points, gaps, and inconsistencies across journeys, channels, and assets. - Translate findings into clear insights, themes, unmet needs, and prioritized opportunity areas. - Communicate findings and possible effects to partners across the organization. - Root Cause Diagnosis: - Analyze experience challenges across people, processes, technology, and policy. - Identify systemic barriers that impact access, understanding, care coordination, health outcomes, and operational efficiency. - Facilitate working sessions using design thinking methods. - Journey Transformation: - Lead the development of improved future-state journeys. - Apply the desirability, viability, and feasibility framework to evaluate and prioritize experience interventions. - Define experience interventions that strengthen medication understanding, care adherence, and coordination of care. - Develop service blueprints that connect patient and associate interactions with operations. - Guide teams in translating insights into applicable experience improvements. - Strategy, Roadmap & Investment Influence: - Collaborate with partners to align journey transformation work with priorities. - Provide journey-level evidence and insight that informs experience roadmaps and portfolio prioritization. - Shape investment decisions by surfacing the human cost of experience gaps. - Partner with experience strategy and measurement teams to validate proposed interventions. - Apply the desirability, viability, and feasibility framework to assess and communicate readiness. - Practice Leadership & Capability Building: - Lead a team of journey and experience practitioners, establishing standards. - Shape the practice's methods, tools, and deliverable frameworks. - Build human-centered design literacy across partner teams. - Advocate for the value of journey transformation work internally. Qualifications - At least 8 years of experience in customer journey mapping, experience strategy, research consulting, service design, or human-centered design. - Bachelor's degree in social science, industrial design, experience design, or health. - Qualitative research and insight synthesis skills. - Experience analyzing and improving complex patient journeys. - Experience facilitating collaboration and influence decision-making. - Experience translating insights into recommendations. - Experience with design thinking or comparable iterative design methodologies. - Knowledge of social science, behavior change, perception, and cognition. - Flexibility working on an inter-disciplinary team. - Passionate about improving the patient and associate experience. - Working knowledge of Net Promoter Score (NPS). - The ability to practically apply evidence-based interventions. - Lead service design and service blueprinting. - Familiarity with healthcare service ecosystems and regulatory environments. - Experience working in healthcare delivery. Requirements - To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required. - Wireless, wired cable or DSL connection is suggested. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. - Occasional travel to Humana's offices for training or meetings may be required. Benefits - Medical, dental and vision benefits. - 401(k) retirement savings plan. - Time off (including paid time off, company and personal holidays, paid parental and caregiver leave). - Short-term and long-term disability. - Life insurance and many other opportunities. Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year. This job is eligible for a bonus incentive plan based on company and/or individual performance.

Related Categories

Related Job Pages

More Operations Jobs

Role Description - Assist and organize teams, ensuring all documentation and materials meet HQ standards, communicating with customers. - Analyze the efficiencies and areas of improvement of the existing storm processes, procedures, documentation and field operations to enhance our organization's storm capacity. - Develop strategies and help organize logistics, field operations, marketing efforts, collections and efficiencies for all storm activities. - Assist in developing and training quality traveling storm teams in each office/MMO. - Work with our Large Loss Division, GM’s, Marketing Division and management at all storm events. - Develop and implement a system that will alert us prior to its impact, location and the potential impact of our MSA’s/Customer Accounts/COI’s/ERP’s. - Work closely with franchises immediately impacted by a storm to ask if they need assistance. - Proactively build relationships with franchises in coastal areas and high impact areas prior to storms. - Develop a list which identifies which franchises will commit to a partnership, which are potential franchises we need to target, and which do not want to partner with us. - Develop a strong partnership with Servpro Corporate Storm Team and CLLD. - Evaluate overall performance by gathering, analyzing, and interpreting key performance metrics (KPM’s) for all storm activities. - After each storm event provide and present a written analysis, financial data, best practices and areas to improve. Qualifications - Adaptability, Flexibility, High energy, Hustle. Requirements - This is a full-time position working hours varying between 7:00 a.m. and 7:00 p.m., Monday through Friday, 40 hours per week minimum, with some weekend and/or holiday work required. - Flexibility and long hours are a must during activated storms throughout the year. - During storms, this position requires working on-call, after hours and weekend work. - Travel will be required 25% of the time and the remainder of the time will be working remote from home. Company Description

United States
Full TimeHybridTeam 1,001-5,000H1B Sponsor

Title: Asset Recovery Coordinator - Hybrid - Tuesday - Friday 9 am - 5:30 pm Saturday 10:30 am - 7 pm Hybrid Pittsburgh, PA Full time R19238 Job Description: CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: - LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. - HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. - TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Work Schedule: Monday - Friday 9:00 AM - 5:30 PM (with Tuesday, Wednesday or Thursday off plus Sunday off) Saturday 10:30 AM - 7:00 PM Job Summary Works within the Asset Recovery Department to coordinate the recovery of medical equipment by working directly with customers (internal and external). Essential Functions - Field inbound calls from internal and external customers to complete the End of Use process - Complete outbound calls to customers regarding status of LifeVest and/or HFMS and AMS use - Drive efforts to ensure the timely return of equipment - Handle administrative tasks of creating RMAs and opening Return Orders to track all serialized equipment that is to be returned - Facilitate the successful return of equipment from the customer back to ZOLL, including the scheduling of UPS or arranging for pickups by field representatives - Review Customer Call Reports, Patient Agreements, and other documentation to obtain all applicable contact information - Provide accurate and prompt customer service - Coordinate with key stakeholders to ensure the timeliest return of equipment - Manage Return Orders within established parameters - Navigate and manage difficult conversations - Contact patients and members of the field sales team to relay and/or obtain pertinent information and documentation - Perform other duties as assigned by Management Required/Preferred Education and Experience - High School Diploma required - Bachelor's Degree preferred - 2+ years demonstrated computer skills with strong MS 365 experience required - 2+ years demonstrated strong customer service skills required Knowledge, Skills and Abilities - Bi-lingual skillset (English and Spanish) preferred - Ability to multi-task and work in a fast-paced environment - Detail-oriented - Excellent verbal and written communication skills - Ability to work in team or individual environment - Able to organize, prioritize, and manage daily workload - Self-motivated with a desire to succeed Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Standing - Occasionally - Walking - Occasionally - Sitting - Constantly - Talking - Occasionally - Hearing - Occasionally - Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-KH1 The hourly pay rate for this position is: $18.00 to $22.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Pennsylvania
$18 - $22 / hour
Live the Dash Travel logo

Travel Concierge

Live the Dash Travel

We look forward to helping you with all of your travel needs.

Operations3 days ago
Full TimeRemoteTeam 1-10H1B No Sponsor

Role Description We are seeking a dedicated and personable Remote Travel Concierge to join our remote travel team. In this role, you will provide personalized travel assistance and concierge services to clients, ensuring their travel experiences are seamless, enjoyable, and tailored to their needs. If you have a passion for hospitality, love helping others, and want to work from anywhere, this is a great opportunity to join a growing industry. - Personalized Service: Assist clients with all aspects of their travel plans, including bookings, special requests, and itinerary changes. - Travel Coordination: Coordinate flights, accommodations, transportation, dining reservations, and activities to create smooth travel experiences. - Client Support: Serve as the main point of contact for clients before, during, and after travel, addressing questions and resolving issues promptly. - Upselling & Recommendations: Offer clients travel enhancements such as upgrades, excursions, and travel insurance to elevate their trips. - Vendor Liaison: Communicate with travel suppliers and partners to secure reservations, confirm details, and resolve any service issues. - Maintain Records: Keep detailed and accurate client files, booking information, and payment records. - Stay Informed: Keep up-to-date with travel trends, destination updates, and supplier promotions to provide the best service possible. Qualifications - Previous experience in hospitality, customer service, or travel is preferred but not required. - Exceptional communication and interpersonal skills. - Strong organizational and multitasking abilities. - Ability to work independently in a remote environment. - Tech-savvy and comfortable learning new booking systems. - Passionate about travel and delivering exceptional client experiences. - Bilingual abilities are a plus but not mandatory. Benefits - 100% remote position with flexible hours. - Access to travel discounts, perks, and industry training. - Supportive and collaborative team environment. - Opportunities for professional growth and development.

Worldwide
Halter logo

Fleet Operations Specialist

Halter

We’re on a mission to unlock more productive and sustainable farming.

Operations3 days ago
Full TimeRemoteTeam 51-200Since 2016H1B No Sponsor

About HalterAt Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures. To find out more, visit our LinkedIn & Instagram. About the roleWe’re looking for a motivated, hands-on Fleet Ops Specialist to join our team as one of our first hires on the ground in South America. When we say Fleet, we mean the hardware - collars and towers that are what makes us HalterThis is a rare opportunity to be part of something genuinely new, getting Halter up and running in a region with enormous potential for cattle producers. You’ll be responsible for building an efficient operational system from the ground up, getting out onto farms, and making sure our hardware infrastructure runs without a hitch. One moment you’re diagnosing a technical issue in the paddock, the next you’re delivering collars to a new producer. You’ll be the go-to person on the ground, the kind of person who takes ownership and gets things done. South America is a critical and exciting market for us. You’ll help us understand the unique nuances of cattle production in the region and feed those learnings back to our product and engineering teams in Auckland. What you learn in the field will directly shape what we build next. You’ll work closely with dedicated teams in South America, the United States, and at Halter’s Auckland HQ. You’ll play a key role in making sure our pioneering producers in the region get an unmatched experience from day one. What your day could look like - Infrastructure maintenance: Oversee the upkeep and repair of Halter’s on-farm infrastructure to keep operations running smoothly. - Hardware diagnosis: Diagnose issues with our hardware and feed that information back to the right team quickly. - Deployment support: Get out onto farms to help deploy Halter with our first South American customers. Troubleshoot issues, support installations, and make sure things go well. - Field insights: Feed your learnings back clearly to our product and engineering teams, so we’re always building what matters most for South American cattle producers. - On-call: Be part of our global on-call roster to support tower-related incidents and proactively find solutions in a timely manner. - Data analysis: Collect, interpret, and analyse data from our hardware to optimise processes and improve operational efficiency. Spot issues before they become problems. - Maintenance system: Help build and manage a maintenance system tailored to the South American market. - Collaboration: Work closely across Halter’s teams to stay aligned and drive strong customer outcomes. - Travel: With producers spread across South America, you’ll be on the road regularly. Expect 3 to 4 days a week and some nights away from home. - Whatever else it takes: This is an early-stage market entry. You’ll do what needs doing to make Halter succeed in South America. Who are we looking for - Hands-on experience: Practical experience with tools, electrical work, construction, networking, or equipment fitting is a must. - South American cattle production experience: You know the land, the animals, and the way producers in this region operate. This is a must-have. - Go-getter attitude: You’re proactive, you take ownership, and you’re not afraid to figure things out on the go. - Strong communicator: You can translate what you’re seeing in the field into clear, actionable feedback for a remote product and engineering team. - Time management: You manage your own time well and get tasks done on schedule without someone looking over your shoulder. - Team player: You work well with people across different locations and time zones. - Comfortable with ambiguity: This is early-stage market entry. Things will be imperfect. You’ll thrive on that rather than be frustrated by it. - Commitment to excellence: You take pride in delivering the best possible service and making sure Halter’s infrastructure is always at its best. - Willingness to travel: You’re up for regular and sometimes spontaneous travel across the region. - Language: Spanish + English fluency is required. Bonus qualifications: - Broader agriculture or agri-tech experience beyond cattle production. Join our teamHalter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram. Why our team loves working at Halter: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"

Argentina