SERVPRO of Evergreen Park/South Chicago City

Role Description - Assist and organize teams, ensuring all documentation and materials meet HQ standards, communicating with customers. - Analyze the efficiencies and areas of improvement of the existing storm processes, procedures, documentation and field operations to enhance our organization's storm capacity. - Develop strategies and help organize logistics, field operations, marketing efforts, collections and efficiencies for all storm activities. - Assist in developing and training quality traveling storm teams in each office/MMO. - Work with our Large Loss Division, GM’s, Marketing Division and management at all storm events. - Develop and implement a system that will alert us prior to its impact, location and the potential impact of our MSA’s/Customer Accounts/COI’s/ERP’s. - Work closely with franchises immediately impacted by a storm to ask if they need assistance. - Proactively build relationships with franchises in coastal areas and high impact areas prior to storms. - Develop a list which identifies which franchises will commit to a partnership, which are potential franchises we need to target, and which do not want to partner with us. - Develop a strong partnership with Servpro Corporate Storm Team and CLLD. - Evaluate overall performance by gathering, analyzing, and interpreting key performance metrics (KPM’s) for all storm activities. - After each storm event provide and present a written analysis, financial data, best practices and areas to improve. Qualifications - Adaptability, Flexibility, High energy, Hustle. Requirements - This is a full-time position working hours varying between 7:00 a.m. and 7:00 p.m., Monday through Friday, 40 hours per week minimum, with some weekend and/or holiday work required. - Flexibility and long hours are a must during activated storms throughout the year. - During storms, this position requires working on-call, after hours and weekend work. - Travel will be required 25% of the time and the remainder of the time will be working remote from home. Company Description