• Knock assigned doors in approved neighborhoods • Offer homeowners a free lawn evaluation • Find people with weeds, brown spots, pests, thin grass, or other lawn concerns • Schedule qualified evaluations with our Lawn Care Pros • Track doors, notes, and appointments in our app • Stay polite and professional

Role Description Steuerstil baut Handwerksbetrieben moderne Websites mit Bewerber-System, damit sich die guten Fachkräfte beim Betrieb bewerben statt nebenan. Wir haben volle Lead-Pipelines, fertige Skripte und ein eingespieltes CRM. Jetzt suchen wir jemanden, der ans Telefon geht und mit uns wächst. Du baust nichts auf, du telefonierst und buchst Termine. - Du arbeitest unsere warmen Handwerks-Leads ab (es sind Handynummern, der Chef geht direkt ran). - Du buchst qualifizierte 30-Minuten-Konzeptgespräche (Terminsetting), du verkaufst nichts. - Du sicherst jeden Termin ab (WhatsApp-Bestätigung, kurze Erinnerung), damit er auch stattfindet. - Du pflegst sauber im CRM (Close): Lead-Status, Termin-Datum, kurze Notiz. - Du loggst jeden verbundenen Anruf mit einem Kürzel, damit wir gemeinsam besser werden. Qualifications - Deutsch auf Muttersprachniveau (Pflicht). - Du redest gern am Telefon und lässt dich von einem Nein nicht aus der Ruhe bringen. - Strukturiert und verlässlich, du hältst dich an einen klaren Prozess. - Erfahrung im Setting/Sales von Vorteil, aber kein Muss, wir haben das Skript. - Eigener Laptop/Headset, ruhiger Arbeitsplatz, stabiles Internet. Benefits - 100% Remote, flexible Einteilung im Rahmen der Anruf-Zeiten. - Fixum pro Stunde plus Bonus pro erschienenem Termin. - Fertige Skripte, warme Leads und CRM, kein Kaltstart. - Direkter Draht zum Gründer, kurze Wege, echtes Wachstum. - Du lernst Sales, Webdesign und KI-Tools an einem echten Business.

• Manage and support a remote appointment-setting/reception team • Run daily team meetings and review booking performance, errors, workflow changes, and priorities • Oversee patient booking workflows across Monday.com and Zanda • Ensure new referrals, follow-ups, declined patients, cancelled appointments, and patients requiring rescheduling are actioned correctly • Monitor upcoming appointments, appointment confirmations, pharmacist schedules, route efficiency, gaps, duplicate bookings, and missing information • Review emails, missed calls, Zanda messages, and reception tasks to ensure nothing is missed • Track staff KPIs including bookings, reschedules, cancellations not rebooked, inbound calls, net gain, and overall performance • Coach team members on errors, workflow compliance, patient persuasion, and appointment-setting quality • Coordinate pharmacist availability and identify areas where more pharmacist coverage is required • Maintain clean, accurate operational boards and ensure patient records are updated correctly

Role Description We are seeking an Appointment & Administrative Coordination Specialist who will play a critical role in maximizing appointment volume, optimizing schedules, and supporting daily administrative operations across multiple franchise locations. Unlike a traditional customer service role, this position focuses heavily on proactive outbound engagement. Your mission will be to revive inactive leads, re-engage prospects, fill schedule gaps, coordinate appointments, and ensure operational efficiency across the business. The ideal candidate is assertive, highly organized, comfortable with outbound communication, and motivated by achieving measurable results. Key Responsibilities - Lead Management & Outbound Outreach - Rapidly follow up with warm leads generated through: - Company website inquiries - Facebook / Meta Business Suite - Third-party lead generation partners - Execute outbound call and text campaigns to revive: - Abandoned leads - Inactive prospects - Previously interested customers - Re-engage previous customers who requested information but never scheduled services - Maintain consistent follow-up sequences to maximize conversion opportunities - Appointment Setting & Schedule Optimization - Monitor technician and salesperson schedules daily - Identify appointment gaps and proactively fill open time slots - Contact customers with future appointments when cancellations occur and move appointments forward when possible - Schedule free service estimates accurately across multiple U.S. time zones - Coordinate bookings using company scheduling software and CRM platforms - Maximize calendar efficiency and team utilization - Customer Relations & Account Management - Respond to existing customer inquiries regarding: - Account updates - Service requests - Follow-up actions - Customer feedback - Review customer feedback pipelines and identify accounts requiring additional attention - Document action items and coordinate follow-up activities - Maintain a professional, relationship-focused customer experience at all times - Operations & Administrative Support - Maintain and organize Google Workspace systems including: - Gmail - Google Drive - Google Docs - Google Sheets - Ensure all customer communications are documented accurately within CRM systems - Maintain detailed records of: - Calls - Text messages - Customer interactions - Follow-up activities - Assist management with administrative projects, data entry, reporting, and operational support during slower outreach periods Qualifications - Native-level or fully fluent English communication skills - Exceptional written English, grammar, texting, and professional communication abilities - Clear pronunciation and confidence communicating with U.S.-based customers - Ability to build rapport quickly and guide conversations effectively - Proven experience in one or more of the following: - Appointment Setting - Outbound Follow-Up - Inside Sales - Lead Nurturing - Customer Retention - Customer Service - Administrative Coordination - Strong administrative experience is equally important for success in this role Core Competencies - Proactive & Self-Motivated: Takes initiative and follows through without constant oversight - Confident & Resilient: Handles rejection professionally and remains persistent - Organized: Maintains accurate records and effectively manages multiple priorities - Professional: Communicates with confidence while maintaining excellent customer service standards - Adaptable: Able to quickly learn systems, processes, and changing business needs - Tech-Savvy: Comfortable learning new software and leveraging AI tools to improve efficiency Preferred Tech Stack Experience - Scheduling & CRM Platforms: - Vonigo - Nifty CRM - Comparable scheduling or CRM platforms - Communication Systems: - Clarity Phone Systems - Cloud-based phone and SMS platforms - Daily Productivity Tools: - Google Workspace (Gmail, Calendar, Drive, Docs, Sheets) - Facebook / Meta Business Suite Why Join? - Growth-Focused Organization: Join an industry-leading company that continues to expand across multiple markets - High-Impact Role: Directly contribute to appointment generation, operational efficiency, and business growth - Performance-Based Rewards: Earn additional bonuses for exceptional performance and results - Supportive Team Environment: Work alongside experienced leaders who value initiative, accountability, and professional development - Long-Term Opportunity: Become a trusted member of a rapidly growing organization with room for advancement