• Manage and support a remote appointment-setting/reception team • Run daily team meetings and review booking performance, errors, workflow changes, and priorities • Oversee patient booking workflows across Monday.com and Zanda • Ensure new referrals, follow-ups, declined patients, cancelled appointments, and patients requiring rescheduling are actioned correctly • Monitor upcoming appointments, appointment confirmations, pharmacist schedules, route efficiency, gaps, duplicate bookings, and missing information • Review emails, missed calls, Zanda messages, and reception tasks to ensure nothing is missed • Track staff KPIs including bookings, reschedules, cancellations not rebooked, inbound calls, net gain, and overall performance • Coach team members on errors, workflow compliance, patient persuasion, and appointment-setting quality • Coordinate pharmacist availability and identify areas where more pharmacist coverage is required • Maintain clean, accurate operational boards and ensure patient records are updated correctly

Role Description We are seeking an Appointment & Administrative Coordination Specialist who will play a critical role in maximizing appointment volume, optimizing schedules, and supporting daily administrative operations across multiple franchise locations. Unlike a traditional customer service role, this position focuses heavily on proactive outbound engagement. Your mission will be to revive inactive leads, re-engage prospects, fill schedule gaps, coordinate appointments, and ensure operational efficiency across the business. The ideal candidate is assertive, highly organized, comfortable with outbound communication, and motivated by achieving measurable results. Key Responsibilities - Lead Management & Outbound Outreach - Rapidly follow up with warm leads generated through: - Company website inquiries - Facebook / Meta Business Suite - Third-party lead generation partners - Execute outbound call and text campaigns to revive: - Abandoned leads - Inactive prospects - Previously interested customers - Re-engage previous customers who requested information but never scheduled services - Maintain consistent follow-up sequences to maximize conversion opportunities - Appointment Setting & Schedule Optimization - Monitor technician and salesperson schedules daily - Identify appointment gaps and proactively fill open time slots - Contact customers with future appointments when cancellations occur and move appointments forward when possible - Schedule free service estimates accurately across multiple U.S. time zones - Coordinate bookings using company scheduling software and CRM platforms - Maximize calendar efficiency and team utilization - Customer Relations & Account Management - Respond to existing customer inquiries regarding: - Account updates - Service requests - Follow-up actions - Customer feedback - Review customer feedback pipelines and identify accounts requiring additional attention - Document action items and coordinate follow-up activities - Maintain a professional, relationship-focused customer experience at all times - Operations & Administrative Support - Maintain and organize Google Workspace systems including: - Gmail - Google Drive - Google Docs - Google Sheets - Ensure all customer communications are documented accurately within CRM systems - Maintain detailed records of: - Calls - Text messages - Customer interactions - Follow-up activities - Assist management with administrative projects, data entry, reporting, and operational support during slower outreach periods Qualifications - Native-level or fully fluent English communication skills - Exceptional written English, grammar, texting, and professional communication abilities - Clear pronunciation and confidence communicating with U.S.-based customers - Ability to build rapport quickly and guide conversations effectively - Proven experience in one or more of the following: - Appointment Setting - Outbound Follow-Up - Inside Sales - Lead Nurturing - Customer Retention - Customer Service - Administrative Coordination - Strong administrative experience is equally important for success in this role Core Competencies - Proactive & Self-Motivated: Takes initiative and follows through without constant oversight - Confident & Resilient: Handles rejection professionally and remains persistent - Organized: Maintains accurate records and effectively manages multiple priorities - Professional: Communicates with confidence while maintaining excellent customer service standards - Adaptable: Able to quickly learn systems, processes, and changing business needs - Tech-Savvy: Comfortable learning new software and leveraging AI tools to improve efficiency Preferred Tech Stack Experience - Scheduling & CRM Platforms: - Vonigo - Nifty CRM - Comparable scheduling or CRM platforms - Communication Systems: - Clarity Phone Systems - Cloud-based phone and SMS platforms - Daily Productivity Tools: - Google Workspace (Gmail, Calendar, Drive, Docs, Sheets) - Facebook / Meta Business Suite Why Join? - Growth-Focused Organization: Join an industry-leading company that continues to expand across multiple markets - High-Impact Role: Directly contribute to appointment generation, operational efficiency, and business growth - Performance-Based Rewards: Earn additional bonuses for exceptional performance and results - Supportive Team Environment: Work alongside experienced leaders who value initiative, accountability, and professional development - Long-Term Opportunity: Become a trusted member of a rapidly growing organization with room for advancement

Role Description Du willst nicht nur “mitlaufen”, sondern aktiv Deals anbahnen und echtes Wachstum mitgestalten? Dann werde Sales Opener (Werkstudent) bei der signundsinn GmbH. Als Sales Opener bist du der erste Kontaktpunkt zu potenziellen Kunden. Du identifizierst relevante Unternehmen, sprichst Entscheider aktiv an, qualifizierst Leads vor und vereinbarst Termine für unser Vertriebsteam. Dabei arbeitest du strukturiert, datenbasiert und zielorientiert – mit klaren KPIs und messbarem Impact. Aufgaben - Du öffnest Türen. - Outbound-Akquise über Telefon, LinkedIn und E-Mail - Erstansprache von: Geschäftsführern, E-Commerce-Leitern, Marketingleitern - Identifikation von Bedarf & Painpoints - Klarer Kurz-Pitch unserer Lösungen (Shopware, Performance, ERP, Prozesse) - Terminierung von qualifizierten Strategie-Calls - Verantwortung für Lead-Qualifizierung und Terminsetzung - Pflege und Dokumentation im CRM (Pipedrive) - Enge Abstimmung mit Geschäftsführung und Sales-Zielsetzung (KPIs) - Termine mit Entscheidern (keine reinen Operativen) - Nachhaltiger Pipeline-Aufbau Qualifications - Erfahrung im B2B-Outbound / Terminierung - Sicher und souverän am Telefon - Keine Scheu vor Kaltakquise - Sehr gutes Deutsch in Wort und Schrift - Strukturierte, eigenständige Arbeitsweise - Verständnis für digitale Geschäftsmodelle - Erfahrung im Agentur- oder SaaS-Umfeld von Vorteil Requirements - Hunter-Typ - Kommunikativ & direkt - Ergebnisorientiert - Kein Problem mit Kaltakquise - Freude daran, Gespräche zu eröffnen und Chancen zu erkennen Benefits - Klare Zielgruppe & starke Positionierung - Klare Zielsetzungen und Performance-Feedback - Starkes Angebot mit echtem Mehrwert - Direkte Zusammenarbeit mit der Geschäftsführung - Ein erfahrenes, ambitioniertes Remote-Team - Tiefe Einblicke in E-Commerce, Shopware, Odoo & digitale Geschäftsmodelle - 100 % Remote-Arbeit - Fixum + Bonus pro Termin - Entwicklungsperspektive Richtung Sales / Closer

Role Description The Patient Concierge Associate is an entry-level role at Parexel, supporting patient travel and reimbursement services for clinical trials. This role provides administrative and operational support, working with internal teams and study stakeholders to coordinate daily activities, maintain documentation, and ensure smooth project execution. Key Responsibilities - Monitor and manage shared mailbox; route requests to appropriate team members - Maintain trackers, documentation, and project records (SharePoint, Excel, etc.) - Support study setup activities, including documentation and onboarding tracking - Coordinate meetings, calendars, and prepare agendas and notes - Assist with vendor communication, documentation, and tracking - Maintain accurate records for projects, vendors, and study activities - Support reporting, presentations, and routine status updates - Assist with financial tracking, invoices, and budget documentation - Ensure documentation complies with SOPs and internal processes Qualifications - Basic proficiency in MS Office (Excel, Word, Outlook, PowerPoint) - Strong organizational skills and attention to detail - Good communication and teamwork abilities - Ability to manage multiple tasks and follow structured processes - Willingness to learn and grow Requirements - 0–2 years of administrative or coordination experience - Healthcare or clinical research exposure is a plus - Bachelor’s degree preferred