Life is full of partners. Your health deserves one, too.
Care Continuum Partner
Location
Pennsylvania
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Care Continuum Partner
Lehigh Valley Health Network
• Serves as the main liaison between the patient, family, and clinical team • Coordinates, navigates, and schedules all aspects of patient care • Participates in pre-visit planning for smooth operations • Provides support regarding referral management and intake • Coordinates complex appointments across patient continuum of care • Conducts patient outreach and follow-ups on appointment needs • Communicates using various platforms including telephone and virtual solutions • Facilitates communication among clinical care teams and supportive services • Creates a warm and welcoming environment for patients and families
Job Requirements
- High School Diploma/GED
- 2 years experience interacting with patients
- 3 years experience working in a complex health system environment or related field
- Ability to handle numerous tasks at the same time
- Superior customer service skills
- Working knowledge of basic computer functionality
- Effective and professional written and verbal communication
- Ability to maintain strict confidentiality
- Critical thinking skills and solutions-focused approach
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Employee wellness programs
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