• The Business Project Senior Advisor is a senior individual contributor on The Cigna Group’s CX Activation team. • Responsible for leading and executing high-priority customer experience (CX) programs that serve as enterprise sources of truth for CX progress and accountability. • Drive complex, cross-functional initiatives from planning through delivery – establishing timelines, coordinating stakeholders, managing risks and dependencies. • Contributing to the development of key deliverables and program assets. • Management of the Customer Experience Source of Truth and the Customer Transparency Report. • Build sustainable operating models, processes, and governance mechanisms that enable programs to scale over time. • Serve as a trusted partner to leaders and subject matter experts, facilitating decisions-making and resolving ambiguity across complex initiatives.

• Partner with key customers to understand and help achieve their business, objectives, cybersecurity initiatives, and desired outcomes • Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach • Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews • Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs. • Drive adoption to maximize the value of the Immersive Labs Platform • Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies • Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation • Support customers in operationalizing and incorporating Immersive Labs into their cybersecurity programs sustainably, leveraging platform metrics, custom reports and insights to bring attention to the value created along the journey. • Function as an escalation point and primary liaison between sales, product leadership and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts. • With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities

• Facilitates multidisciplinary improvement teams • Gathers data, performs research, and completes analytics • Compiles best practice information while providing project management • Achieves transformational strategic and tactical project results • Streamlines clinical, operational, and financial processes and workflows

• Enter orders in computer system that have been received by phone, email and or portals. • Compose and send email order acknowledgements back to dealers. • Answer dealer inquiries on invoices, product, pricing, availability, and shipping. • Work towards providing an incredible dealer experience for all customers through anticipation and fulfillment of customer needs. • Provide the dealer the best possible ETA date using all available tools. • Work with peers/supervisor/accounting/shipping/production/ inventory to keep all areas informed if any dealer issues. • Coordinate shipping between internal departments and dealer. • Expedite shipments when needed and create freight credits. • Create return authorizations for dealers who wish to return product from orders. • Coordinate with logistics support to arrange details and credits. • Maintain and update dealer account information in all systems to ensure proper alignment of processes. • Answer inbound phone calls and make outbound phone calls to dealers regarding supporting hearth and grills. • Complete assigned projects and training. • Obtain product knowledge to offer dealers the correct parts for orders. • Input memos to correct order entry errors. • Create relationships with internal sales team to ensure alignment of messaging to dealers. • Assist dealers with technical questions regarding Mynapoleon.com, Ship early and Co-op portal.