Senior Systems Analyst
Location
Brazil
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Senior Systems Analyst
digio
• Provide support for critical payroll-deductible loan systems (N2/N3 support) • Analyze, diagnose, and resolve incidents and problems in production • Manage problem cases and perform root cause analysis • Participate in continuous improvements and system enhancements, focusing on stability, performance, and availability • Support the management and resolution of systemic crises, leading or collaborating with multidisciplinary teams • Identify and implement continuous improvements to processes, tools, and area metrics/KPIs • Participate in technical committees, planning meetings, and platform evolution activities • Interact with business areas, development teams, and vendors • Support automation and optimization of operational processes • Ensure compliance with support SLAs and KPIs
Job Requirements
- Solid experience as a Senior Systems Analyst supporting loan systems
- Advanced knowledge of the following modules: Accounting (Contábil), Bacen, C3, Web/API Authorizer, and Backoffice
- Intermediate knowledge of the following modules: Commissions and Agreements & Overdues Manager
- Specialist knowledge of regulatory documents: CADOC3040, CADOC3050, CADOC3044, and CADOC8015
- Knowledge of accounting and regulatory rules
- Experience with SQL Server databases, Shell scripting, and log analysis
- Strong troubleshooting skills in complex and critical environments
- Knowledge of operating systems: Windows and Linux
- Familiarity with monitoring tools such as Dynatrace and CloudWatch logs
- Incident management, change control, and information security
- API testing using Postman
- Elicit functional requirements from users and finalize technical specifications with vendors
- Plan and implement updates provided by vendors
Benefits
- Collaborative environment: we value knowledge sharing and teamwork
- Focus on continuous improvement: we are constantly evolving processes and technology
- Ownership: we encourage autonomy and a sense of ownership
- Responsible innovation: we seek modern solutions without compromising stability
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