Role Description This role leads a team of developers delivering client-facing implementations of Insurity’s Sure Commercial platform, owning technical design, integrations, and development quality through go-live in a billable Professional Services model. The ideal candidate is a hands-on technical leader with deep experience in enterprise SaaS and system integrations who can guide teams through complex implementations, partner effectively with client stakeholders, and balance delivery quality, utilization, and continuous improvement of our development practices. What Our Manager, Professional Services - Application Development Will Do - Lead, coach, and mentor a high-performing, highly engaged team of individual contributors, typically performing similar functions - Interview, hire, onboard, and retain exceptional talent - Provide input to departmental goals and ensure goals are met - Adopt and reinforce company policies, processes, and programs - Lead team members using the company’s performance management and development process - Support a culture that emphasizes the strategy, guiding principles and core values - Communicate effectively & regularly with team members, peers, and leaders - Manage financial responsibilities and activities - Develop and maintain trusted customer relationships - Effectively engage with internal and external stakeholders - Drive utilization across team - Communicate financial and goal results, and KPIs to direct reports - Perform tasks as an individual contributor to support the team as needed Qualifications - 5+ years of experience in software development, including 2+ years of team leadership or management experience - Experience supporting external, client-facing software implementations (SaaS and/or enterprise platforms preferred) in a Professional Services or consulting environment (billable/utilization model) - Strong understanding of object-oriented programming, system integrations (APIs, data interfaces), and common integration patterns - Ability to translate business and functional requirements into effective technical designs and implementation plans - Demonstrated experience driving code quality through reviews, testing practices, and use of modern SDLC/CI/CD tools - Proven ability to manage priorities and deliver in a fast-paced, multi-project environment - Bachelor’s degree in computer science, engineering, or equivalent experience Nice to Have - Experience with enterprise SaaS platforms (e.g., PAS, ERP, CRM) - Background in Commercial Insurance or Policy Administration Systems - Familiarity with cloud environments (e.g., Azure) - Experience with proprietary or domain-specific platforms/languages - Agile or hybrid delivery experience - Experience working with offshore/distributed teams Benefits - Work Where You Thrive: Flex First Workforce approach offers many fully remote opportunities - Take Time When You Need It: Open PTO Policy empowers you to recharge when it matters most - Benefits That Start on Day One: Comprehensive health coverage and employer-matched retirement savings - Living Our Values Every Day: Core values guide how we hire, grow, and retain talent - Award-Winning Onboarding: Designed to set you up for success and help you make an immediate impact - Grow Your Career from Within: Over 25% of our open roles are filled by internal candidates - Mentorship That Matters: Connects you with experienced leaders committed to your growth - Insurity Podcasts: Explore podcasts for deeper insight into Insurity products and innovation - Keep Learning, Always: Full access to LinkedIn Learning and Kaplan for continuous development - Invest in Your Future—And Your Family’s: Access discounted tuition through our partnership with the University of Arizona Global Campus - Earn When You Refer: Employee Referral Bonus program rewards you for bringing great people on board Salary Information The career level salary range for this role is $86,000 to $172,000. Actual salary may vary based on your experience and qualifications. If your application advances, your recruiter will review these details with you during a video interview. Company Description Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. We empower our people—providing the tools, support, and opportunities they need to grow and succeed.

• Ongoing performance management of all direct reports • Conduct and document disciplinary action as needed, up to and including terminations • Conduct monthly 1:1’s with field team members • Ensure timecards are updated and approved • Approve expenses • Coordinate and participate in training and onboarding of new field team members • Conduct ongoing training for existing field team members • Interview and participate in hiring process for new field team members • Remain accessible to field team members throughout the day • Perform other duties as necessary

Role Description Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being. Reporting to the Director, Service Operations Support & Optimization, the successful candidate will be responsible for managing a team of Workforce Analysts to plan and staff Counsellors and Texting Supervisors to handle calls, chats and texts from KHP service users. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today! Responsibilities - Leadership & Operations - Lead, coach, and mentor a team of Workforce Analysts supporting Clinical Service Operations - Drive operational excellence through continuous improvement and change management - Partner with stakeholders to execute key initiatives and optimize workforce strategies - Foster a high-performing team culture grounded in simplicity, structure, and sustainability - Provide guidance to internal teams on workforce planning capabilities - Forecasting & Planning - Develop short- and long-term forecasts using statistical modeling and data analysis tools (e.g., Excel, Power BI) - Monitor forecast accuracy and refine models based on results - Present forecasting insights and assumptions to senior leadership - Build multi-year workforce and capacity plans aligned with organizational strategy - Support new service models where historical data is limited - Capacity & Scheduling - Design and manage capacity plans, headcount models, and budgets - Develop and maintain scheduling frameworks (rotational and static) aligned with service demand and agreements - Oversee shift bidding and recruitment scheduling to meet operational needs - Track and report on budget performance and variances - Intraday & Workforce Management - Manage real-time scheduling and adjustments within workforce systems (e.g., Calabrio) - Approve schedule changes, time-off requests, and ensure compliance with policies and legislation - Ensure workforce systems and scheduling practices comply with Employment Standards legislation and Collective Agreement requirements - Identify coverage gaps and recommend solutions to leadership - Analytics & Systems - Provide insights on headcount, attrition, and workforce trends - Maintain workforce data and reporting for leadership - Oversee configuration and optimization of workforce management systems Qualifications - Bachelor’s degree, or equivalent education and experience - Eight (8) or more years’ experience working in Workforce Management, with strong understanding of contact centre operations, methodologies, metrics, and outcomes - Four (4) or more years’ experience as a Workforce Manager - Strong analytical skills and attention to detail, including the ability to handle multiple requests with missing or confusing data - Advanced skills in Microsoft Excel - Intermediate skills in Microsoft Office - Comfortable presenting to leadership to “tell the story” using data models - Strong interpersonal skills with the ability to form lasting connections with employees at all levels that represent the workforce team in a positive and friendly way to the rest of the organization - Strong self-management and time-management skills, with the ability to work independently without supervision - Service focused, business oriented and innovation driven Application Process To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions. Compensation and Benefits - Comprehensive Employee Benefits Program - Emergency Travel Assistance - CAAT Pension Plan - Wellness programs - Recognition awards - Employee and Family Assistance Program (EFAP)

Role Description The Marketing Operations Manager is the engine behind GO's marketing team — the person who makes things happen. You'll own the coordination, execution, and follow-through that keep campaigns, field programs, and launches running on time and on brand. This role touches everything: cross-functional teams, vendors, field operators, and leadership. The ideal candidate doesn't wait to be told what to do — they figure out what needs to happen and make it happen. If you're energized by variety, ownership, and solving problems in a fast-moving environment, this role was built for you. Qualifications - 3–5 years of marketing, marketing operations, project management, or related experience. - Experience supporting multi-location retail, franchise, hospitality, automotive, or service-based businesses preferred. - Proven ability to manage multiple projects simultaneously with exceptional attention to detail and follow-through. - Ability to manage cross-functional stakeholders and drive accountability. - Exceptional written and verbal communication skills. - Thrives in a remote environment — self-directed, proactive, and accountable without needing daily oversight. - Experience working with vendors, agencies, and external partners. - Strong problem-solving and critical-thinking skills. - Experience with project management platforms (Smartsheet, Asana, or similar), marketing technology (HubSpot, Twilio, or similar), and Microsoft Office Suite. - Bachelor's degree preferred, but demonstrated experience and a track record of results matter more than credentials. Requirements - Develop and manage project plans, timelines, launch schedules, and implementation recommendations. - Coordinate execution across Marketing, Operations, Customer Experience, vendors, and field teams. - Track deliverables, dependencies, risks, and milestones across multiple concurrent initiatives. - Ensure projects move from concept through implementation and adoption. - Maintain visibility into project status and proactively communicate updates. - Spot problems before they become fires and come to the table with solutions, not just flags. - Serve as the primary marketing contact for field teams. - Navigate signage requirements, print production, and compliance considerations across multiple states and markets. - Ensure field teams receive marketing materials and communications prior to launch. - Keep field teams informed on request status, delivery timelines, and next steps. - Support grand openings, local marketing programs, community partnerships, and promotional events. - Manage marketing systems, workflows, and operational processes. - Maintain marketing calendars, launch schedules, and execution guides. - Oversee print portals, ordering processes, field resource libraries, and operational marketing tools. - Keep marketing materials, assets, and resources organized and easy for field teams to find and use. - Build and continuously improve the processes that keep the marketing team running smoothly. - Develop clear project briefs and requirements. - Manage agency and vendor budgets, timelines, deliverables, and approvals. - Hold deliverables to a high standard — reviewing for quality, accuracy, and launch readiness before anything goes out the door. - Ensure external partners operate as an extension of the marketing team. - Own the accuracy of local listings and digital presence across 156+ sites. - Coordinate updates to local SEO platforms and business listings. - Support execution of local digital initiatives and campaigns. - Drive platform adoption across the organization and follow through until it sticks. - Track campaign execution and project performance. - Monitor marketing budgets, invoices, and vendor spending. - Turn data into clear, actionable reporting that gives leadership visibility into what's working and what needs attention. - Identify opportunities to improve efficiency, execution, and field support processes. Benefits - Weekly pay - Health insurance - Paid vacation and holidays - 401k with match - Free unlimited car washes - A fun/challenging opportunity for growth