Role Description As the Supervisor – Operations Training, you will lead a standardized, outcomes-driven training program focused on improving operational performance through effective execution. You will supervise Facility Trainers and ensure associates are trained, certified, and recertified to SOPs across various practices. - Establish and manage cross-training metrics to build workforce flexibility and skill depth across functions. - Partner with operations leadership to improve productivity, quality, service, and safety. - Ensure audit and safety compliance, support process development and continuous improvement, and provide data-driven insights to strengthen performance management. Important: While this position is listed in Reno NV, Lewisville TX, Buena Park CA and Avondale AZ, it may be filled from any location within the United States. Responsibilities - Lead and oversee all training, certification, and re‑certification activities for warehouse associates. - Deliver training directly (1:1 and group) and supervise Facility Trainers in daily training execution. - Maintain and enforce compliance with all SOPs; ensure training documentation and records are accurate and current. - Coordinate training needs with daily/weekly operational plans to support service requirements. - Monitor workflow, throughput, quality, and error rates; initiate corrective actions as needed. - Establish and track performance standards for key warehouse functions (pick, pack, ship, assembly, returns, equipment, housekeeping). - Conduct safety inspections, maintain OSHA‑compliant documentation, and support safety incident follow‑up. - Support audit readiness and ensure SOP and training alignment with audit and regulatory requirements. - Identify process bottlenecks and collaborate with leadership on timely resolutions and continuous improvement. - Partner with Quality Management Rep or Quality leader to develop, update, and document warehouse processes and work instructions. - Use data and KPIs to evaluate training effectiveness and operational performance, report insights to leadership. - Maintain positive employee relations and provide coaching, feedback, and skill development for direct reports. - Ensure accurate time, attendance, and performance documentation for Facility Trainers and training participants. - Participate in Gemba walks and other lean/CI activities to reinforce operational standards. - Drive process improvement by using training as a lever to enhance productivity, quality, service, and safety. - Perform other duties as assigned to support operational excellence and workforce capability. Qualifications - Associate’s degree (U.S.)/College Diploma (Canada) - Business or related field required; Bachelor’s degree preferred. - 3 years of warehouse/distribution operations experience. - 2 years of training/facilitation or frontline leadership. - Strong knowledge of Work Management System/Warehouse Control System, Radio Frequency workflows, and standard DC processes (receiving → shipping). - Experience developing SOPs, training materials, and certification programs. - Proficiency with Microsoft 365 (Excel, PowerPoint, Teams); data-driven decision-making. - Excellent communication, coaching, and change management skills. - Prior supervisory experience of trainers or frontline employees preferred. - Working knowledge of OSHA safety requirements; safety inspection experience preferred. - Lean/5S/continuous improvement exposure (Green Belt) preferred. - Ability to work across shifts and support peak periods preferred. - Bilingual (English/Spanish) preferred. - LMS experience preferred. - Ability to travel 25% - 50%. Working Environment - Warehouse - Work is generally performed in a warehouse environment. - The noise level is moderately quiet. - Generally well-ventilated and well lit. - Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. - Operates heavy equipment. - Strict safety regulations may be required.

Role Description This role begins with hands-on client work. You'll spend your first weeks supporting US-based clients directly and learning our business from the ground up. Once you've built that foundation, you'll gradually take on more responsibility for trend analysis, process improvement, documentation, and operational insights. If you've worked your way from an agent into a Team Lead, Supervisor, QA, or similar operations role—and you're still willing to jump in and do the work yourself—you'll likely be a strong fit. If you're looking for a management-only or analysis-only role, this isn't it. What you’ll do - Support US-based clients through onboarding, platform adoption, and locator support. - Learn the business by performing the day-to-day operational work yourself. - Identify trends in client questions, support activity, and platform usage. - Investigate issues and recommend practical improvements. - Improve SOPs, onboarding materials, and internal documentation. - Share operational insights and product feedback with management and engineering. - Coordinate with internal teams to resolve client issues. Qualifications - Operations or client support background with hands-on experience. - Progression into a Team Lead, Supervisor, QA, or similar operations role is strongly preferred. - Comfortable starting with frontline operational work to learn the business. - Experience with root-cause analysis, KPI/trend analysis, QA, or process improvement. - Strong written and spoken English. - Organized, analytical, and proactive. - Based in the Philippines; available to work US Central Time hours. Requirements - We're looking for people who aren't afraid to start by doing the work. - Show us that you've built your career from hands-on operations, take ownership, and have a stable work history. Benefits - 100% remote / home-based work. - Monthly salary: PHP 40,000 – 45,000. - Supportive team. - Opportunity to grow into a broader operations and process improvement role.

Role Description Colure Health operates the Mozaiq Care+ platform, delivering post-discharge outreach and ongoing care-management programs for health-system partners including NYC Health + Hospitals. The Operations Supervisor owns the day-to-day performance of both teams across every region they operate in. - Directly supervise the Enrollment Specialist and Care Coordinator teams across Colombia, the Philippines, and — as the program grows — the U.S. - Monitor team productivity and quality metrics — list-to-enrollment conversion, appointment-booked rate, Manager QA Scorecard results, and documentation accuracy in Mozaiq Care+. - Identify bottlenecks in the enrollment-to-outreach hand-off and drive process improvements. - Conduct regular 1:1s, team meetings, and performance reviews across both functions and regions. - Design, run, and continuously improve onboarding programs for new Enrollment Specialists and Care Coordinators. - Deliver ongoing training and live call/QA coaching, providing real-time support to team members. - Maintain training materials, SOPs, and onboarding documentation. - Serve as the primary point of escalation for patient, provider, or operational issues. - Partner directly with Colure Health’s executive team to surface, prioritize, and resolve escalated issues. - Track and report on key operational metrics for both teams and present regular performance updates to leadership. - Collaborate with clinical, compliance, billing, and product teams to align operations with broader company and client requirements. - Support the build-out of a U.S.-based care team as Colure Health’s operations expand. Qualifications - 3+ years of experience in healthcare operations, care management, contact-center, or BPO operations. - 1+ years of experience managing remote or distributed teams. - Demonstrated ability to manage team throughput, quality, and performance against defined targets. - Experience designing and delivering onboarding or training programs for frontline healthcare staff. - Comfortable working across time zones to support teams based in Colombia, the Philippines, and the U.S. - Strong communication and judgment; comfortable escalating issues to executive leadership. - Proficiency with EMR/CRM or care-management platforms; familiarity with Mozaiq Care+, Epic, Cerner/Oracle Health, or athenahealth is a plus. - Bachelor’s degree preferred, or equivalent combination of education and experience. - Must be authorized to work in the United States. Requirements - Prior experience supervising or managing outsourced/BPO teams in Latin America and/or Southeast Asia. - Experience working U.S. healthcare accounts, particularly NYC Health + Hospitals. - Familiarity with HIPAA/PHI handling requirements and healthcare contact-center compliance standards. - Experience standing up new regional teams or scaling operations into new geographies. - Familiarity with care-management programs (TCM, CCM, RPM, BHI) or other value-based care models. Benefits - A leadership role shaping how Colure Health runs enrollment and care-coordination operations across multiple countries. - Direct partnership with the executive team on the issues that matter most to patients and clients. - Remote-first flexibility within a mission-driven healthcare operations team. - Career growth as Colure Health scales its care-management programs and builds out its U.S. care team.

Role Description We are seeking a highly driven and results-oriented leader to manage VPN Service Delivery while also owning the strategy, ideation, and execution of AI, chat, and automation initiatives across the organization. This role is responsible for overseeing end-to-end VPN order delivery, ensuring first-time-right performance, and driving operational excellence through data-driven decision-making and continuous improvement. In addition to core service delivery responsibilities, this leader will spearhead digital transformation efforts by developing and scaling automation and AI-driven solutions, supported by disciplined delivery governance and operational analysis. The role requires a balance of hands-on execution and strategic leadership, including building and developing a high-performing team. Success will be measured by improvements in cycle time, cost efficiency, service quality, and adherence to Responsible AI and data governance standards within a fast-paced telecommunications environment. Qualifications - Minimum: Bachelor’s Degree and 3+ years of related business operations management experience. - Strong discipline in maintaining a use-case backlog and governance process from intake → triage → discovery → pilot → production, including readiness across security, privacy, and data access. - Skilled at translating ideas into clear user stories with success criteria, risk/controls, ROI modeling, and dependency mapping. - Promotes a culture of accountability, inclusion, and continuous improvement. - Excellent collaboration and effective listening skills. - Strong attention to detail and superior organizational skills. - Proven ability to present information to various levels in organizations. - Understanding of project management. Requirements - Manage day-to-day VPN order delivery across multiple regions and customer segments. - Ensure timely, accurate provisioning aligned with customer SLAs and business goals. - Drive performance against key metrics including FTR (First Time Right), cycle time, and backlog health. - Identify process gaps and lead initiatives to improve efficiency, quality, and scalability. - Champion automation and simplification efforts to reduce manual work and errors. - Partner with cross-functional teams to implement sustainable solutions. - Establish clear performance expectations and track team productivity and quality. - Analyze operational data to identify trends, risks, and opportunities. - Deliver executive-level reporting with actionable insights and recommendations. - Collaborate closely with Design/TDG, Field Operations, Offnet/Build, and Customer Experience teams. - Act as a point of escalation for complex orders and customer-impacting issues. - Drive alignment across teams to ensure seamless order flow and issue resolution. - Build and maintain a prioritized AI/automation roadmap tied to business objectives. - Run structured ideation to capture high-value chat use cases across business functions. - Establish “value by design” for each use case and ensure measurable outcomes. - Translate ideas into clear user stories, success criteria, and risk/controls. - Rapidly prototype chat/agent flows and lead pilot experiments. - Partner with Security, Compliance, and Data Governance to meet responsible AI standards. - Build dashboards and operational scorecards to guide decisions and show value. - Identify automation opportunities and policy/role changes needed to unlock impact. - Lead cross-functional Kaizen/Lean sprints to remove waste and instrument processes. - Standardize playbooks, reusable components, and reference architectures. - Operate a tight release cadence with clear entry/exit criteria. - Enforce quality gates and manage operational readiness. - Publish executive-ready updates and maintain audit-ready documentation. - Create lightweight enablement that makes chat solutions stick. - Coordinate with Security/Legal on responsible AI standards and data classification. - Work closely with Operations leaders, Product owners, Engineering, Security, HR, and Finance. - Provide executive-ready updates and resolve blockers quickly and transparently. - Lead, coach, and develop an inclusive, high-performance team. - Set clear expectations, priorities, and performance standards aligned to business objectives. - Conduct regular 1:1s, performance reviews, and development planning. - Monitor workload, capacity, and team health to ensure sustainable performance. - Cultivate a culture of experimentation with guardrails. - Foster a culture of accountability, inclusion, and continuous improvement. Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits. - Additional perks that enhance physical, mental, emotional, and financial wellbeing. Company Description Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry.