• Serve as a key resource, supporting multiple Operations Managers on up to 25 program itineraries, spanning diverse product lines and program types. • Manage and balance multiple timelines and deadlines simultaneously, ensuring accuracy, organization, and timely delivery of program needs. • Independently manage the coordination and confirmation of program logistics, including hotel accommodations, field trips, transfers, meals, special needs and additional program staff for 25+ assigned programs. • Support the negotiation and vendor management of contracts and agreements for services, adhering to each program and vendor budget. • Independently respond to complex customer service requests with clear and timely communication, addressing program questions and special requests. • Focus on providing effective solutions while supporting and encouraging participant enrollments. • Daily analysis of enrollments and space allotments on programs, ensuring optimal use of capacity in keeping with contractual deadlines • Independently assess and resolve program issues by reviewing, troubleshooting, triaging, and implementing necessary changes before and during program execution; exercise sound judgment to determine when to escalate complex situations. • Assist on pre-program briefings with on-site program staff • Post program review and reconciliation of financial details and invoices for vendors, staff and other program expenses • Work closely with the Program Administration and Program Services teams to ensure the materials and reports are created and distributed on time and with the highest level of accuracy. • Develop comprehensive knowledge of program content and destinations to serve as a go-to resource for assigned regions. • Will be required to attend and work on certain programs related to the position • Ability to manage and maintain work in multiple systems • Moderate travel and some evening and weekend work required • Additional duties assigned

• Managing all aspects of designated national and/or regional educational programs • Supporting the AMI Online and digital initiatives • Collaborating with Sales and Marketing managers on assigned programs • Liaising with IMCO and EUCAN for content sharing • Acting as the on-site lead for live or virtual programs • Creating KPIs for advancing HCPs knowledge and skills • Driving campaign enhancements for AMI Online registrations • Tracking and providing insights on AMI Online course usage • Creating graphic designs for AMI initiatives/programs • Monthly reporting on AMI budget components • Working directly with Medical and Regulatory stakeholders for approvals

• Client Relationship Management for Design Partners: Lead the client-facing aspects of product launches for design partners. • Project Management for Partner Integrations: Oversee the technical and operational aspects of partner integrations, ensuring smooth and timely project execution. • SOW Approval: Responsible for the sign-off of custom SOWs created for integration customers. • Liaison Between Product and Customer Success Teams: Serve as the bridge between Customer Success and Product teams. • Process Optimization and Enablement: Develop and refine processes for onboarding, customer feedback loops, and internal playbooks. • Manage the overall project charter, collaborating with various stakeholders from Sales, Account Management, Marketing, Product, Engineering, Success, Risk, and Support. • Maintain highly organized and comprehensive internal and external documentation. • Provide regular project updates to key stakeholders and executive management. • Participate in relevant client-facing meetings with key stakeholders, steering and influencing where necessary. • Negotiate customer requests while balancing needs with system capabilities, business impact, resources, and timelines. • Engage with technical stakeholders to solution, document, test, and deploy various integration workflows and configurations. • Accountable to revenue attainment on new logo bookings through user and product adoption.

Role Description We're looking for an experienced Senior Partner Program Manager to own partner pricing strategy, partner deal support, and pricing enablement across Datadog's Channels & Alliances organization. In this role, you'll serve as the subject matter expert for partner pricing, helping shape how Datadog structures, operationalizes, and scales partner pricing across its ecosystem. You'll act as the primary liaison between Channels & Alliances and Deal Desk, ensuring partner-specific pricing requirements, commercial frameworks, and program considerations are represented in Datadog's broader pricing strategy and processes. You'll support both internal teams and external partners by providing guidance on pricing models, deal structures, incentives, and commercial programs. You'll also own pricing enablement for the partner organization, developing training content and onboarding programs that help Partner Sales Managers confidently navigate Datadog's evolving pricing landscape. This is a highly cross-functional role that requires deep experience with Deal Desk, partner commercial models, and SaaS pricing, along with the ability to translate complex pricing concepts into scalable programs, tools, and training. What You'll Do - Own global partner pricing for the Datadog Partner Network - Serve as the Channels & Alliances subject matter expert for partner pricing, commercial frameworks, and deal strategy - Act as the primary liaison between Channels & Alliances and Deal Desk for partner-related pricing, discounting, incentives, and program requirements - Advise Partner Sales Managers (PSMs) and partners on pricing models, deal structures, partner benefits, and commercial considerations - Support partner-facing pricing conversations and help partners understand Datadog's consumption-based pricing model - Partner with Deal Desk, Finance, Operations, Legal, and Leadership teams to evaluate and operationalize new partner pricing models, incentives, and commercial programs - Ensure partner-specific pricing requirements are reflected in company-wide pricing processes, policies, systems, and tools - Develop scalable documentation, playbooks, FAQs, and resources that improve pricing consistency across the partner organization - Create and deliver onboarding and ongoing enablement programs for Partner Sales Managers related to partner pricing, deal strategy, and commercial programs Qualifications - 8+ years of experience in Deal Desk, Partner Operations, Revenue Operations, Pricing Strategy within a SaaS or technology company - Direct experience working with Deal Desk to support pricing strategies, discounting frameworks, approvals, and complex deal structures - Proven experience supporting partner programs that include pricing, incentives, rebates, referrals, discounts, strategic collaboration agreements, or other commercial constructs - Strong understanding of SaaS pricing models, including experience supporting consumption-based or usage-based businesses - Experience serving as a trusted advisor on pricing and commercial strategy for partner-facing teams - Demonstrated ability to translate complex pricing concepts into scalable processes, tools, and enablement programs - Excellent communication, presentation, and stakeholder management skills Bonus Points - Experience owning or contributing to pricing calculators, quoting systems, CPQ tools, or commercial operations platforms - Experience building and delivering pricing enablement programs at scale - Experience supporting global partner organizations and regional sales teams - Quantitative background in business, economics, finance, mathematics, analytics, engineering, or a related discipline - Background in SaaS and/or consumption-based software platforms Requirements This role reports to the Manager, Global Partner Programs, Channels & Alliances. Benefits - Competitive salary and equity package - Variable compensation based on skills, qualifications, and experience - Comprehensive and inclusive employee benefits including healthcare, dental, parental planning, and mental health benefits - 401(k) plan and match - Paid time off - Fitness reimbursements - Discounted employee stock purchase plan Salary The reasonably estimated yearly salary for this role at Datadog is: $131,000 — $164,000 USD.