Role Description We are seeking a highly motivated and detail-oriented Pharmacy Program Manager, Clinical Services to drive the execution of our clinical services programs across the national pharmacy store network. This individual will report to the Senior Director, Patient Experience and Clinical Programs, and will be responsible for developing and translating strategies to the stores and arming our pharmacy teams with the tools and resources they need. We are seeking someone who is passionate about our mission of increasing access to care across Canada, particularly in the rural and remote communities we serve. This is a fully remote position, with hybrid/on-site options available for those who wish to work from our Toronto Corporate Office. Given the nature of this role, some traveling to visit stores across Canada is expected. Key Responsibilities - Pharmacy Operations: - Collaborate on pharmacy workflow process changes with Director, Workforce Planning & Process Optimization and Regional Clinical Directors - Develop standard operating procedures for different types of clinical services based on regional and national regulatory guidelines - Develop detailed job aides and training programs to support store teams - Identify, audit, and roll-out physical store infrastructure and layout changes to support increased clinical services delivery - Project Management and Change Management: - Implement project management tools to manage risks, escalate and resolve issues, track clinical services progress against goals - Conduct regular reporting to track store, region, and national progress against corporate goals and prepare updates for the Senior Leadership Team - Develop and deploy change management strategies to secure store buy-in and engagement, such as communications, marketing materials, recognition and rewards, training and support plans - Cross-Functional Collaboration: - Facilitate cross-functional reviews to ensure collaboration and best practice sharing across regions - Partner with Human Resources to identify incentive structures to motivate store teams - Partner with IT teams to identify and implement tools to support scheduling, clinical documentation, and workflow support - Partner with Analytics teams to build and monitor real-time reports to track clinical services progress against goals, driving insights on opportunities for intervention - Partner with Marketing teams to design and execute marketing campaigns to generate patient demand and awareness for services Qualifications - Registered Pharmacist with practical clinical experience preferred - In-depth knowledge of pharmacy retail operations and regulatory requirements - 5+ years of experience in a health services environment, retail pharmacy preferred - An undergraduate degree in Project Management, Health Care/Informatics, Business Administration, or related field is an asset - Strong strategic planning and execution skills - Ability to influence without authority, gaining buy-in from stakeholders at different levels - Analytical mindset with the ability to make data-driven decisions - Superior interpersonal skills, excellent verbal and written communication skills - Build and maintain relationships by engaging leaders to establish credibility, solve problems, build consensus - Experience leading change management programs and driving customer adoption - Strong team player with the ability to lead, influence, and solve problems as they arise within diverse functional groups - Creative thinker with ability to think outside the box and come up with innovative solutions Benefits - Flexibility for remote work - Competitive compensation - Annual Bonus - Retirement Plan - Comprehensive Flex benefit programs - A challenging fast-paced team environment with one of the fastest growing companies in Canada - Opportunity to build & innovate to continuously improve our processes & procedures

• Build, lead, and continuously improve the NPN Rebate Program, including program structure, payout tiers, eligibility criteria, and performance thresholds that incentivize partner growth and drive measurable revenue outcomes. • Build and provide assets for company-wide and outside applications to improve partner benefits programs. • Engage with partners and internal team members to provide training and mentorship on program benefits. • Partner with sales and business leadership to identify and develop key program initiatives to achieve business goals. • Carry out and support regular reporting and business reviews with fellow team members within the company. • Drive program communication strategy to increase program awareness, benefits, and participation requirements.

• Overall accountability for personnel and budgetary decisions pertaining to the operation of EMS bases assigned. • Maintain consistent overall operation of the rotor-wing and fixed-wing bases (if applicable) that includes availability of appropriate medical equipment and supplies to deliver quality patient care. • Responsible for ensuring a safe operational environment. • Work closely with Legal Department, Human Resources, Risk Management and Safety to manage and reduce risk and liability in all aspects of daily operations • Responsible for ensuring that all pilot training, refresher training and FAA regulations for operations and maintenance are adhered to under FAR Part 135 regulations. • Responsible for the personnel, budget and training programs • Oversight of all business/strategic planning, coordinating efforts, marketing for service lines (rotor-wing, fixed-wing and long-range jet operations) • Responsible for EMS PR/Outreach education, employee interactions with customers (internal and external) and referring and receiving physicians • Responsible for all contractual relationships with payers, state health departments, other governmental payers and vendors • Remain abreast of local, regional, state and national legislation and regulations which impact delivery of air medical transport issues through active participation in the appropriate local, regional, state and national organizations • Provides for the flow of information to PHI both verbally and in regular written reports • Prepare and present marketing information to internal and external customers. • Train internal resources for marketing presentations • Assist in the development and approval of marketing collateral materials, giveaway items, etc. • Responsible for the general oversight of proactive marketing plan for the program by utilizing internal and external resources • Respond to requests from external customers (i.e., assist companies, managed care companies, EMS related agencies, physicians, etc.) by composing appropriate correspondence, selecting collateral materials, preparing formal credential information. • Respond to contract RFP's and present in-service sessions, marketing presentations, etc. • Perform other duties as required.

• Provides tactical support for client-facing projects • Manages and supports project performance with specific emphasis on financial management of the program and progressive responsibility for client communications • Provides internal consultation on project management issues and identifies opportunities for process and efficiency improvement • Identifies and escalates risks identified to project timelines and meeting financial objectives for both internal goals and client expectations • Provides oversight and coordination of study initiation • Understands protocol language and translates to internal systems and processes • Prepares for and facilitates internal meetings; attends external meetings • Coordinates stability launches • Maintains project set-up and sample test scheduling • Evaluates and manages project timelines and deliverables • Understands and adheres to contract language, support contract management process • Manages project setup and financials • Responsible for projections, forecast and revenue recognition for fee for service, hourly or FTE programs, adhering to client budgets and utilization targets, adjusting forecasts or project priority weekly as necessary, communicating routine FTE utilization and spending • Progressive responsibility for internal and external communications, beginning with project financial coordination • Assists client relationship manager with meeting minutes and action items to support client projects • Manages study documents and testing directives, shares data/reports • Supports fee for service and hourly contract review processes • Provides/Supports training of Program Manager I • Involvement in cross-functional initiatives/process improvements