• Plan and carry out merchandising initiatives. • Call on target accounts • Speak with Manager to sell in PDQ's, displays/end cap placement in store • Communicate sales leads and other incremental opportunities to Celsius territory manager • Expand product distribution as approved by the store manager within the guidelines of the account type • Ensure that account shelves, cold vault and stand-alone coolers are stocked and merchandised according to designated brand flow • Rotate backstock to existing displays, racks, cold space, warm shelf according to account guidelines. (Independent, chain, etc.) • Place point of sales materials as approved by account manager • Participate in new store openings and store reset support • Take pictures; include photos with reporting documents weekly • Conduct demos upon request • Develop and maintain an organized list of target/key accounts in the territory to help execute weekly /monthly planning • Communication as needed with territory sales manager/district manager/regional manager • Make 15-20 account calls per day • Track and complete all account calls within the Celsius sales app. • Submit weekly work logs including mileage • Other records or documentation as assigned

• Provide expertise to our dealers and customers to resolve technical, functional, and operational issues for spa and swim spa products • Answer and respond professionally to technical dealer calls and emails with a customer first aptitude • Provide verbal instruction and French translation as needed for repairing spas and installing accessories • Perform service calls to the customer site as required • Troubleshoot warranty related issues, providing customers with an explanation of warranty terms for various products • Write technical memos and product bulletins to keep dealers current on product updates • Work with the QA department on continuous improvement of our products • Provide the organization with analysis regarding problems reported from the field

• Execute the daily cash application process, posting customer payments to invoices in the ERP. • Monitor the unapplied payments backlog, investigating unmatched transactions and proactively reaching out to customers when remittance information is missing. • Perform daily review of Debit Memos and Credit Memos. • Respond to internal tickets and process/reconcile electronic payments across multiple platforms following internal procedures. • Support KPI tracking for time-to-apply and unapplied volume metrics, escalating complex or high-risk discrepancies to the Payments Lead.

• Respond to customer questions via live chat. • Provide product/service information and basic troubleshooting. • Update customer records and follow support guidelines. • Manage multiple chats at once. • Escalate issues when needed.