• Support the sales team by owning the technical pre-sales process. • Participate in discovery calls alongside the sales representative. • Understand the client's business, technical requirements, pain points, number of locations, and project goals. • Document all technical and business requirements accurately. • Match client requirements with Vivant's standard network packages. • Determine the appropriate: • Firewall • Switches • Wireless Access Points (WAPs) • Network sizing • Hardware quantities. • Recommend solutions based on facility size, user count, and device requirements. • Submit project requirements to Project Coordinators. • Coordinate completion of cost analysis. • Review completed analyses for accuracy and completeness. • Evaluate available ISP options. • Recommend the best-fit ISP based on client requirements, budget, availability, reliability. • Prepare solution options using Vivant's standard packages. • Ensure proposals are accurate, organized, and client-ready. • Collaborate with the sales representative before presentation. • Attend proposal review meetings with prospects. • Answer technical questions regarding: • Firewalls • Switches • VLANs • IP addressing • Wi-Fi design • WAP placement and sizing • Network topology. • Support the sales representative throughout the sales cycle until the deal is signed.

• Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers • Own technical engagement with customers during the trial phase. Communicate Datadog’s value based on activities and work with customers on any identified issues or concerns to successful conclusion • Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility • Deliver product and technical briefings / presentations to potential clients • Maintain accurate notes and feedback in CRM regarding customer input both wins and losses • Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape

• Achieve mastery of all Dedrone technology • Use exceptional written and oral communication skills to lead business and technical presentations effectively • Have technical conversations with IT departments, including CIOs, as well as channel partner leadership and technical stakeholders • Set and manage expectations with customers and team members • Provide 1st-level technical support throughout the pre-sales cycle for opportunities • Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changes circumstances • Develop relationships with key partners for growth within their customer base • Provide professional responses to customer RFPs / RFIs • Effectively position the technology against competitive offerings • Be responsible for representing the products, company values, and brand to customers and at field events such as industry and user conferences, tech summits, etc. • Take ownership of the POC/Pilot process: Coordinate logistics across all stakeholders, assess customer requirements/objectives, and tailor POC tests and findings, accordingly, assist prospects with initial configuration and orientation • Where possible, improve or develop technical documentation to ease understanding and customer or channel usage of our products and services • Capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering and Marketing teams • Develop Statements of Work (SOW) for Professional Services necessary for binding quote • Perform other duties and projects as assigned

Role Description Axon is seeking a high-energy, results driven pre-sales sales engineer who thrives on pitching technology to leadership as well as support staff and end-users. This individual will play an instrumental role in accelerating our sales initiatives and must be a self-starter, who excels in a high-paced, evangelistic startup environment focused on Law Enforcement and the public safety space. What You’ll Do - Location: Dubai, travel up to 70% of time - Reports to: Sr Manager, Emerging Markets - Achieve mastery of all Axon technologies / products - Use exceptional written and oral communication skills to lead business and technical presentations effectively - Have technical conversations with IT departments, including CIOs, as well as channel partner leadership and technical stakeholders - Set and manage expectations with customers and team members - Provide 1st-level technical support throughout the pre-sales cycle for opportunities - Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances - Develop relationships with key partners for growth within their customer base - Effectively position the technology against competitive offerings - Be responsible for representing the products, company values, and brand to customers and at field events such as industry and user conferences, tech summits, etc. - Take ownership of the POC/Pilot process: Coordinate logistics across all stakeholders, assess customer requirements/objectives, and tailor POC tests and findings accordingly, assist prospects with initial configuration and orientation - Where possible, improve or develop technical documentation to ease understanding and customer or channel usage of our products and services - Capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering and Marketing teams - Develop Statements of Work (SOW) for Professional Services necessary for binding quote - Perform other duties and projects as assigned Qualifications - Willingness to travel - Fluent English and Arabic, French is a plus - Assist Sales with presentations and analysis to enlarge customer portfolio - Training new employees - Document translation & verification for new products Axon brings to the market - Assist Sales Executives in commercial offer documentation - Associates degree in Engineering or Computer Science (or equivalent field), or 5+ years relevant experience Requirements - 4+ years customer facing pre-sales or consulting background required - 3+ years of experience with public procurement in META - Experience selling SaaS based solutions - Experience in End User Compute or Cloud Computing preferred - Experience in networking, storage, virtualization, or related technologies - Must have intellectual curiosity, humility, accountability and positive approach - Strong Technical Writing skills to provide professional responses to customer RFPs / RFIs - Basic knowledge or curiosity of security, IPsec, InfoSec, hacking and exploitation tools and methodologies - Basic knowledge of computer hardware, operating systems, and storage devices - Ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort - Strong presentation skills and presence, technical acumen, ability to simplify the complex, ability to work cross-functionally - Experience developing Statements of Work (SOW) or similar documents - Intermediate knowledge of routing and switching methodologies, telecommunications, and Internet technologies - Basic knowledge of virtualization and cloud technologies - Network and Telecommunication-specific professional certifications, such as but not limited to: CCNA, CCNP, ComTIA Network+, WCNA, etc. - Experience with Law Enforcement technology solutions and public procurement is a plus Benefits - At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. - We are committed to building diverse teams that reflect the communities we serve.