Role Description The Insurance Coordinator is responsible for helping clinics and patients in the following areas: - Verifying insurance eligibility - Obtaining comprehensive testing & device benefit information - Obtaining prior & retro-authorizations - Assisting with claims creation The Insurance Coordinator will communicate via phone, internet, and email with insurance carriers & clinics to ensure the timely and accurate delivery of verification related requests. The goal is to streamline the patient financial journey by obtaining Authorization and Insurance Benefit information to provide financial transparency. Responsibilities - Obtain insurance benefit information, verify insurance eligibility for services and/or devices, and document verification information into our system(s). - Obtain prior authorizations as required, including procurement of needed documentation by collaborating with the clinicians/clinics and insurance companies. - Ensure all necessary documentation is uploaded into the system. - Request and obtain Worker’s Compensation approvals from various vendors when required. - Act as liaison between clinic staff and insurance companies to ensure that all inquiries are addressed. - Provide support to the clinics for any insurance related questions, including benefit interpretation. - Participate in partnership with the Supervisor in training clinic staff on insurance related matters in the assigned region. - Provide outstanding customer service when handling inbound/outbound calls regarding eligibility or authorization. - Ensure any coverage restrictions are documented and addressed to avoid denials. - Act as reference source for other team members and assist in resolving insurance issues/questions. - Review the pending claims report and address any outstanding issues causing payment delays. - Job description is not intended to include an inclusive list of responsibilities. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Qualifications - High School Diploma or GED - 2+ years’ experience with benefit verifications and insurance eligibility checks - 1+ years’ experience with requesting and obtaining authorizations with commercial and Medicaid insurance carriers - 2+ years experience working in a medical office or hospital setting - Experience with Worker’s Compensation preferred - Basic medical coding knowledge, insurance guidelines, and HIPAA - Excellent customer service skills - Detail oriented and organized - Proficient with Microsoft Office, specifically Word, Excel, Outlook & Teams - Ability to multi-task and manage a large number of requests within assigned time period - Ability to work in a fast-paced environment - Ability to process 50+ verifications a day - Prior knowledge of workers compensation and DOL a plus Requirements - Target pay: $19 - $22 hourly - Work Hours would be aligned to Eastern Standard Time Benefits - 401K - Tuition Assistance program - Paid Time Off package Company Description HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health, and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

• Work warm leads delivered through our proprietary platform • Conduct needs-based consultations with families seeking life insurance coverage • Present tailored solutions using our proven, step-by-step sales process • Close business and hit your personal monthly income goals • Track your activity and pipeline in our CRM • Grow into a leadership role and earn overrides as you build your own team

• Work warm leads delivered through our proprietary platform • Conduct needs-based consultations with families seeking life insurance coverage • Present tailored solutions using our proven, step-by-step sales process • Close business and hit your personal monthly income goals • Track your activity and pipeline in our CRM • Grow into a leadership role and earn overrides as you build your own team

Title: Insurance Premium Payment Associate Hybrid time type Full time Job Description: City/State Virginia Beach, VA Work Shift First (Days) Overview: Sentara Health Plans is seeking to hire a qualified individual to join our team as an Insurance Premium Payment Associate! Position Status: Full-time, Day Shift Standard Working Hours: 8:30 AM to 5:00 PM EST, M-F No weekends required Position Location: Hybrid work schedule at Sentara Park 1300 in Virginia Beach. After successful completion of onsite training for up to 4 weeks, and depending on performance, the position will have the opportunity to work from home 3 days a week. Insurance Premium Payment Associate Responds to record and process telephonic payment inquiries throughout the day in a higher volume call queue environment. Responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service. Responsible to work in multiple computer programs at a time. Must be able to maintain a high level of service to customers while managing changing volume demands of the call center. Education High school diploma or equivalent Certification/Licensure No specific certification or licensure requirements Experience 1-year customer service experience REQUIRED Payment and or Billing experience in healthcare is highly preferred Computer skills & strong verbal skills in English REQUIRED Must have experience in a call center & be detailed-oriented highly preferred Healthcare environment experience a plus Reliable transportation essential to success in role About Sentara Health Plans Sentara Health Plans provides health plan coverage to close to one million members in Virginia. We offer a full suite of commercial products including employee-owned and employer-sponsored plans, as well as Individual & Family Health Plans, Employee Assistance Programs and plans serving Medicare and Medicaid enrollees. Our quality provider network features a robust provider network, including specialists, primary care physicians and hospitals. We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services-all to help our members improve their health. Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Benefits Caring For Your Family and Your Career - Medical, Dental, Vision plans - Adoption, Fertility and Surrogacy Reimbursement up to $10,000 - Paid Time Off and Sick Leave - Paid Parental & Family Caregiver Leave - Emergency Backup Care - Long-Term, Short-Term Disability, and Critical Illness plans - Life Insurance - 401k/403B with Employer Match - Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education - Student Debt Pay Down – $10,000 - Reimbursement for certifications and free access to complete CEUs and professional development - Pet Insurance  - Legal Resources Plan - Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.